The Framework Catalogue of Digital Competences

The Framework Catalogue of Digital Competences Justyna Jasiewicz, Mirosław Filiciak, Anna Mierzecka, Kamil Śliwowski, Andrzej Klimczuk, Małgorzata Kisilowska, Alek Tarkowski & Jacek Zadrożny Centrum Cyfrowe Projekt: Polska (2015

Internet: Culture Diversity and Unification

Culture specifics of the Internet usage is analysed. The analysis done is a preliminary work for the application of the socio-historical theory of human mental development. The practice of the Internet usage is ambigious as it gives rise to both the unification and the diversity. The parameters analysed include the techniques of the hypertexts browsing,\ud and the status/position/rank of the communicators - its influence on holding the floor and turntaking rules, the ways the emotions are expressed while Internet communication, and the way the English language serves the functions of world-wide medium

Localizing content: The roles of technical & professional communicators and machine learning in personalized chatbot responses

This study demonstrates that microcontent, a snippet of personalized content that responds to users’ needs, is a form of localization reliant on a content ecology. In contributing to users’ localized experiences, technical communicators should recognize their work as part of an assemblage in which users, content, and metrics augment each other to produce personalized content that can be consumed by and delivered through artificial intelligence (AI)-assisted technology

Towards an Effective Organization-Wide Bulk Email System

Bulk email is widely used in organizations to communicate messages to employees. It is an important tool in making employees aware of policies, events, leadership updates, etc. However, in large organizations, the problem of overwhelming communication is widespread. Ineffective organizational bulk emails waste employees' time and organizations' money, and cause a lack of awareness or compliance with organizations' missions and priorities. This thesis focuses on improving organizational bulk email systems by 1) conducting qualitative research to understand different stakeholders; 2) conducting field studies to evaluate personalization's effects on getting employees to read bulk messages; 3) designing tools to support communicators in evaluating bulk emails. We performed these studies at the University of Minnesota, interviewing 25 employees (both senders and recipients), and including 317 participants in total. We found that the university's current bulk email system is ineffective as only 22% of the information communicated was retained by employees. To encourage employees to read high-level information, we implemented a multi-stakeholder personalization framework that mixed important-to-organization messages with employee-preferred messages and improved the studied bulk email's recognition rate by 20%. On the sender side, we iteratively designed a prototype of a bulk email evaluation platform. In field evaluation, we found bulk emails' message-level performance helped communicators in designing bulk emails. We collected eye-tracking data and developed a neural network technique to estimate how much time each message is being read using recipients' interactions with browsers only, which improved the estimation accuracy to 73%. In summary, this work sheds light on how to design organizational bulk email systems that communicate effectively and respect different stakeholders' value.Comment: PhD Thesi

Academic digital libraries of the future : an environment scan

Libraries are attempting to face a future in which almost every fixed point has disappeared. Users are changing; content is changing; research is taking new forms. Indeed the very need for libraries is being questioned in some quarters. This paper explores the nature of the changes and challenges facing higher education libraries and suggests key areas of strength and core activities which should be exploited to secure their future

The interdisciplinary use of blogs and online communities in teacher education

Online learning is developing rapidly in higher education. As a result, in the Initial Teacher Education Division at The University of Northampton, UK, academics have experimented with methods to embed blogs and online communities into courses to enhance learning for staff and students. This article critically analyses the approach used to examine media rich multimodal content that was shared through these tools. The article models how blogs and communities have enhanced interdisciplinary subject teaching, staff development and student engagement. This is achieved by sharing case studies from our courses which model the strengths and limitations of practices adopted. Focused discussion demonstrates how reflexivity, communities of practice and experimentation with technological teaching strategies fuel the learning that occurred

Creating and Examining an Online Advising Module for Graduate Students: A Usability Study

Advisors are always examining best practices when serving students with technology. Online instruction has become a popular choice for students in higher education, and educators and other student personnel are looking to further accommodate their students by including academic services as part of a virtual environment. This study examines the usefulness of an online advising module geared at graduate students. I conducted a usability study of an online advising module created for graduate students in the College of Education and Human Performance (CEDHP) at the University of Central Florida. The online advising module was presented to current graduate students in the CEDHP. They were asked to make observations and provide feedback about their interactions with the online advising module. The final part of the usability test included giving students a survey to rate their overall satisfaction with the module. Results of the study showed that graduate students did benefit from viewing the online advising module. Participants reported an overall strong satisfaction rate with the module