Playing the game: the study of knowledge processes across organisational boundaries in the videogames industry

This thesis studies knowledge processes which span organisational boundaries, examining how knowledge is formed and shared between two companies with divergent interests, facing the challenges of innovation processes. Cross-boundary work provides access to diverse sources of knowledge, specialties and approaches, and this enhances the innovative performance of firms. However, managing knowledge and spanning diverse boundaries has proven to be difficult. While the epistemic and social challenges have been identified to trigger conflicts and misunderstandings across boundaries, the complexity, inter-dependency and uncertainty of innovation processes have been found to multiply these challenges. Informed by the practice-based perspective, this thesis examines how the challenges of integrating knowledge in such a context are addressed and resolved. Building upon this theoretical perspective, the thesis aims to enhance understandings of knowledge processes between the large bureaucratic organisations (publishers) and small/medium-sized companies (developers) in the videogames industry. Underpinned by a social constructionist and interpretivist methodology, a qualitative study of three publisher-developer relationships was conducted. With thirty six semi-structured interviews with senior directors, managers and team leaders, the thesis examined cross- boundary practices and the conflicts experienced in this process. In order to achieve this, the study focused on the role that boundary objects, trust development and power structures played in facilitating knowledge processes. The thesis recognises the evolving and relational character of boundary objects, highlighting that a combination of static and dynamic boundary objects were effective in facilitating knowledge integration in the publisher-developer relationship. It also reveals that despite high levels of distrust between the parties involved, they managed to create and maintain a working relationship by resorting to opportunistic practices, such as knowledge hiding, deception and collusion. It is emphasised that understanding the power dynamics in the publisher-developer relationship is a pre-requisite to explaining 2 how knowledge is managed across organisational boundaries during the course of a project. Drawing upon a Foucauldian perspective, the thesis identifies the positive and enabling aspects of power dynamics in this relationship. It argues that when the parties have discrepancies, competition and high levels of distrust, power games positively influence cross-boundary practices, the use of boundary objects and knowledge processes, ultimately mobilising knowledge integration. The thesis makes four significant contributions to the knowledge management and cross-boundary work literature. First, it identifies an evolving role for boundary objects, showing how they develop during the course of a project. Second, it finds a relational and politicised dimension for boundary objects, highlighting the role of brokers to manipulate and mobilise the use and effectiveness of these objects. Third, the thesis extends the existing literature by revealing that despite high levels of distrust, parties can create a working relationship. The research shows that this is achieved through resorting to opportunistic behaviour, such as knowledge hiding, deception and collusion. As a result, this thesis adds a complementary level to Carlile's Integrated Framework, explaining that when there are high levels of differences, dependencies and novelty in the cross-boundary work, knowledge hiding, deception and collusion are the driving force to facilitate knowledge integration and maintain a functional relationship. The fourth contribution of this thesis is recognising the positive and productive aspects of power dynamics that enable and mobilise boundary objects and knowledge processes, ultimately bringing positive outcomes and creating a functional relationship between two companies with divergent interests

An Event Monitor and Response Framework Based on the WSLogA Architecture

Web services provide organizations with a powerful infrastructure by which information and products may be distributed, but the task of supporting Web service systems can be difficult due to the complex nature of environment configuration and operation. Tools are needed to monitor and analyze such Enterprise environments so that appropriate engineering, quality control, or business activities can be pursued. This investigation resulted in the development of a software development kit, the WSLogA Framework, which is inspired by the vision of Cruz et al. (2003, 2004). The WSLogA Framework provides distributed Enterprise systems with a platform for comprehensive information capture and environment management. Five component groups are intended for employment to enable integrated workflows addressing monitoring and response activities, but these components may also be used individually to facilitate the phased integration of the WSLogA Framework into existing environments. The WSLogA Framework\u27s design is portable across technology platforms (e.g., Java and .NET) and a variety of technologies may be substituted for the provided implementations to address unique system architectures. The WSLogA Framework supersedes existing logging and monitoring solutions in terms of both capability and intent. Applications based on the WSLogA Framework have an internal, real-time view of their operation and may adjust their environment based on the information provided by events related to their or system activities. The WSLogA Framework is intended as a software development kit around which system functionality may be organized and implemented, which makes the WSLogA Framework an architectural peer or complement to traditional application frameworks such as Spring\u27s Web module. WSLogA Framework based systems should be envisioned as information appliance elements rather than traditionally scoped applications or services

Pragmatics and the consequentiality of talk: a study of members' methods at a planning application meeting

This study explores how talk is consequential by examining the sequential and pragmatic phenomena in talk-in-interaction. Reflecting the work of conversation analysis (CA), the approach assumes that the consequentiality of a 'context' must be demonstrated by the informants' sequential practices (cf. Schegloff 1987, Boden and Zimmerman 1991). However, in this study a model of consequentiality is proposed, in which not only sequential phenomena but also pragmatic categories are included within the repertoire of members' methods. In this way, the indexicality of language as explained by pragmatic theory is seen to contribute to the account of talk as consequential. The data represent a meeting between an urban planning department and a national development company in which a planning application is discussed. As such, members' methods are seen to invoke the institutional nature of the encounter, in which the formality of the setting and the work-related membership of the interactants is systematically oriented to. The talk consists of a series of negotiated issues in which the developers and the planners propose different candidate outcomes reflecting each party’s professional aims and the constraints they consider themselves to operate under. In particular, the analysis shows that candidate outcomes are largely managed by sequential preference systems and pragmatically characterized face-address (Brown and Levinson 1978, 1987).The notion of reflexivity is also seen as a significant component in the study of consequentiality. While the concept is a basic assumption in a CA framework (Garfinkel and Sacks 1969) and is also recognized as fundamental in pragmatic inquiry (Lucy 1993), few studies provide a detailed analysis of members' reflexive awareness of the contexts they create. In this study, the interactants' metalinguistic and metapragmatic orientation, invoked by both pragmatic and sequential methods, is shown to be a prevalent members' resource for indicating awareness of consequentiality. Finally, observations of the kind made in this thesis, wherein pragmatic categories both work together and are systematically related to the sequential environment, contribute to a general re-analysis of pragmatic meaning. At the same time, the interaction of pragmatic and sequential features also represents a dynamic starting point for developing new methodological categories for investigating talk-in-interaction

Applications of internet technology for requirements elicitation

During the Requirements Elicitation part of a project various stakeholders need to be able to communicate their requirements to the developers, and the developers need to be able communicate their understanding back to the stakeholders. Communication between the various members of the project is the key factor during the Requirements Elicitation part of a project. Easing communications between stakeholders and developers makes the process of eliciting requirement easier, leading to better requirements specification and eventually a better product. The Requirements Elicitation Process through Internet (REPI) web site has been designed and implemented to explore this idea. The prototype version of REPI guides project members through the elicitation phase using the Software Engineering Institute\u27s framework for Requirements Elicitation. The REPI web site forces stakeholders to explicitly describe the requirements and encourage early discussion between stakeholders and developers. This decreases the likelihood of misunderstood requirements, leading to better requirements specification