707 research outputs found

    An empirical investigation of the relationship between integration, dynamic capabilities and performance in supply chains

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    This research aimed to develop an empirical understanding of the relationships between integration, dynamic capabilities and performance in the supply chain domain, based on which, two conceptual frameworks were constructed to advance the field. The core motivation for the research was that, at the stage of writing the thesis, the combined relationship between the three concepts had not yet been examined, although their interrelationships have been studied individually. To achieve this aim, deductive and inductive reasoning logics were utilised to guide the qualitative study, which was undertaken via multiple case studies to investigate lines of enquiry that would address the research questions formulated. This is consistent with the author’s philosophical adoption of the ontology of relativism and the epistemology of constructionism, which was considered appropriate to address the research questions. Empirical data and evidence were collected, and various triangulation techniques were employed to ensure their credibility. Some key features of grounded theory coding techniques were drawn upon for data coding and analysis, generating two levels of findings. These revealed that whilst integration and dynamic capabilities were crucial in improving performance, the performance also informed the former. This reflects a cyclical and iterative approach rather than one purely based on linearity. Adopting a holistic approach towards the relationship was key in producing complementary strategies that can deliver sustainable supply chain performance. The research makes theoretical, methodological and practical contributions to the field of supply chain management. The theoretical contribution includes the development of two emerging conceptual frameworks at the micro and macro levels. The former provides greater specificity, as it allows meta-analytic evaluation of the three concepts and their dimensions, providing a detailed insight into their correlations. The latter gives a holistic view of their relationships and how they are connected, reflecting a middle-range theory that bridges theory and practice. The methodological contribution lies in presenting models that address gaps associated with the inconsistent use of terminologies in philosophical assumptions, and lack of rigor in deploying case study research methods. In terms of its practical contribution, this research offers insights that practitioners could adopt to enhance their performance. They can do so without necessarily having to forgo certain desired outcomes using targeted integrative strategies and drawing on their dynamic capabilities

    Digitalization of Fresh Chestnut Fruit Supply Chain through RFID: Evidence, Benefits and Managerial Implications

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    This study provides evidence of supply chain (SC) management based on the digitalization of a fresh fruit-supply chain (i.e., chestnuts) using a radio-frequency identification technology (RFID). This research adopted the value-chain operation reference (VCOR) to assess the implications, issues, and benefits of the SC digitalization, and to explore how RFID can be configured regarding the VCOR blocks. Within this framework, the SC stages, processes, and operations were assessed using a tailored performance measurement system (PMS) including a set of metrics tracked, quantified, and evaluated alongside a monitoring field campaign. The results indicated that: (i) the benefits deriving from the RFID are constrained by specific organizational procedures adopted in operations management; (ii) the PMS Indicators of the centralized warehouse, balancing the inventory between the processing line and the distribution channels, presented the most significant improvements across the whole SC

    The Impact of Additive Manufacturing on Supply Chains and Business Models: Qualitative Analyses of Supply Chain Design, Governance Structure, and Business Model Change

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    Recent global crises like the COVID-19 pandemic challenge traditional global supply chains (SCs). Their disaggregated, “fine-sliced” character comes with a high risk of disruption, and current supply bottlenecks (e.g., the chip shortage in the automotive industry) demonstrate that there is often no quick fix. Firms are increasingly under pressure to react and (re-)design their SCs to increase their resilience. Additive manufacturing (AM) technologies are acclaimed for their potential to foster the shift from global SCs to shorter, decentralized, and more resilient SCs. The key feature of AM technologies lies in their inherently digital and flexible nature. Their specific characteristics are envisioned to enable location-independent manufacturing close to or even at the point of demand and lead to a commoditization of manufacturing infrastructure for flexible outsourcing to local partners. Moreover, AM technologies are expected to revolutionize the way firms do business and put traditional business models at stake. This doctoral thesis is motivated by the outlined potential of AM and the resulting impact on firms’ supply chain design (SCD) and business model choices. The extant literature raises high expectations for AM. However, concrete and real-world insights from specific application domains are still scarce. This thesis seeks to fill the gap between high-level literature-based visions and currently emerging realistic business models and SCDs for AM. Thereby, AM is understood as a potential intervention emanating from outside firms and requiring them to react by realigning their business models and SC structures to maintain a fit. This thesis aims to build an in-depth understanding of these mechanisms and, hence, of the inner causal processes involved in the AM SCD and business model choices. This concentration on the rationales and underlying behavioral patterns is formalized with primarily exploratory (how and why) research questions that are addressed with qualitative research methodologies, mainly case study research and grounded theory. These methodological practices are applied in the industrial AM context, entailing an embedding of this thesis in challenging industries where AM applications have already started to create value (i.e., in the aerospace, rail, automotive, and machinery and equipment industries). The selected research approaches are mostly inductive and, hence, strongly driven by the data collected from this context (e.g., in interviews, by reviewing documents, and by analyzing websites). Additionally, this thesis relies on grand theories, namely transaction cost economics, the resource-based view, and configuration theory, to discuss the findings in their light and to interpret and distill nuances of these theories for their application in the industrial AM context. This thesis is cumulative, consisting of four studies that form its main body. These studies are organized in two parts, part A and part B, since two domains of strategic decisions are targeted jointly, the business model development (part A) and AM SCD choice (part B) for industrial AM. Different perspectives are associated with the two parts. Logistics service providers (LSPs) are in a critical position to develop AM business models. Based on the expected shift to decentralized, shorter SCs, the traditional business models of LSPs are at risk, and their inherent customer orientation puts them under pressure to adjust to their customers’ needs in AM. In part A, study A.1 applies a process-based perspective to build a broad understanding of how LSPs currently respond to AM and consumer-oriented polymer 3D printing with specific AM activities. It proposes six profiles of how LSPs leverage AM, both as users for their in-house operations and as developers of AM-specific services for external customers. A key finding is that the initiated AM activities are oftentimes strongly based on LSPs’ traditional resources. Only a few LSPs are found whose AM activities are detached from their traditional business models to focus on digital platform-based services for AM. In contrast to the process-based perspective and focus on business model dynamics in study A.1, study A.2 takes an output perspective to propose six generic business model configurations for industrial AM. Each configuration emerges from the perspective of LSPs and is reflected by their potential partners/competitors and industrial customers. Study A.2 explores how the six generic configurations fit specific types of LSPs and how they are embedded in a literature-based service SC for industrial AM. In combination, studies A.1 and A.2 provide a comprehensive understanding of how LSPs are currently reacting to AM and an empirically grounded perspective on “finished” AM business models to evaluate and refine literature-based visions. Part B of this thesis is devoted to the mechanism of (re-)designing SCs for AM, which is investigated from the perspective of focal manufacturing firms based on their dominant position in SCs. Two dimensions are used to characterize AM SCDs, their horizontal scope (geographic dispersion) and vertical scope (governance structure). The combination of both dimensions is ideally suited to capture the literature-based vision of shorter, decentralized AM SCs (horizontal scope) with eased outsourcing to local partners (vertical scope). Study B.1 takes a firm-centric perspective to develop an in-depth understanding for AM make-or-buy decisions of manufacturing firms, the outcomes of which determine the SC governance structure. This study elaborates how the specific (digital and emerging) traits of industrial AM technologies modify arguments of grand theories that explain make-or-buy decisions in the “analog” age. In comparison, study B.2 shifts from a firm-centric to a network perspective to rely on both dimensions for investigating cohesive AM SCD configurations. More specifically, study B.2 explores four polar AM SCD configurations and reveals manufacturing firms’ rationales for selecting them. Thereby, it builds an understanding for why manufacturing firms currently have valid reasons to implement industrial AM in-house or distributed in a secure, firm-owned network. As a result, combining both studies provides an understanding of why manufacturing firms currently select specific governance structures for industrial AM and opt for SCDs that differ from the literature-based vision of decentralized, outsourced AM. Overall, this thesis positions itself as theory-oriented research that also aims at supporting managers of manufacturing firms and LSPs in making informed decisions when implementing AM in their SCs and developing AM-based business models. The three studies A.1, A.2, and B.2 contribute to initial theory building on how and why specific AM business models and SCDs emerge. With their focus on developing an understanding for the causal processes (how and why) and by assuming a process-based and output perspective, they can draw a line from firms’ current reactions to sound reflections on future-oriented, high-level expectations for AM. As a result, the studies significantly enrich and refine the current body of knowledge in the AM business model literature on LSPs and the operations and supply chain management literature on AM SCDs, focusing on their geographic dispersion and governance structure. This thesis further contributes with its context-specificity to building domain knowledge for industrial AM, which can serve as one “puzzle piece” for theorizing on how AM and other digitally dominated (manufacturing) technologies will shape the era of digital business models and SCs. In particular, study B.1 stands out by its focus on theory elaboration and the objective of developing contextual middle-range theory. It reveals that emerging digital AM is a setting where the argumentation of grand theories provides contradicting guidance on whether to develop AM in-house or outsource the manufacturing process. Such findings for industrial AM raise multiple opportunities for future research, among them are the comparison with other industry contexts with similar characteristics and the operationalization of the propositions developed in this thesis in follow-up quantitative decision-support models

    Risk Management In Supply Chain Integration Using A Business Intelligence Optimization Approach

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe goal of this proposal is to develop a theoretical model that will assist organizations in building and adapting their supply chains to a new, better, and more robust model, using technology and tools that were not available just a few years ago. The coronavirus pandemic has uncovered resilient weaknesses in countries and organizations, and we hope to use Data Analytics and Business Intelligence approaches to turn those weak spots into strengths and competitive advantage through this study. Having this in mind, this study aims to identify the association between supply chain risk management (SCRM) and business intelligence architectures. Thus, this study aims to fill the gap of information and studies in this area by providing relevant inputs that may be used on other studies in this field

    Circular economy and digitalisation as enablers of combined transport

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    Globalisation, escalating competitiveness, depleting resources, shifting demographics, regulatory changes, and environmental issues have prompted businesses to create sustainable business strategies in the past few years. This thesis examines the current state of circular economy and supply chain digitalisation in Southern Ostrobothnia small and medium-sized companies. The objective is to identify the business opportunities, level of exploitation and foresight brought by the circular economy and digitalisation. As a result, this thesis forms an understanding of the requirements of circular economy and digitalisation in supply chains and combined transport. In the empirical section of the thesis, companies in the South Ostrobothnia region are interviewed using a semi-structured interview methodology to determine the current status of the circular economy, digitalisation and combined transportation. As a result, fifteen themes are identified, which are further categorised into four main categories. The final section of the thesis compares the results of the literature review and the results from the interviews. It turns out that CE and digitalisation are in symbiosis since most of the CE initiatives are aided or enabled through digitalisation. Digitalisation can be seen as a key enabler of CE since technologies lower operating costs, develops collaboration through the supply chain, aid in closing the material loops, helps construct a regenerative economy and harmonises the objectives of environmental, economic, and social benefits. Digitalisation forces businesses to transform fundamentally. Furthermore, CT itself aligns with the CE objectives through TBL sustainability. CT combines elements of both CE and digitalisation in many respects. When the emphasis on mere economic benefit shifts to ecological and social sustainability principles, CT becomes an even more appealing option. Identifying internal and external factors that align with CE and digitalisation will help businesses to make the shift towards new smart, and more sustainable business models. Therefore, both CE and digitalisation should be comprehensive throughout the entire strategy, not merely technology adoption and operation. Thus, seven requirements were identified from the literature and interviews in regard to CT; 1) networking and collaboration, 2) planning, 3) ITS and digital technologies, 4) infrastructure, 5) awareness and paradigm shift, 6) regulation, policies and political frameworks and 7) service and price ratio. These seven requirements ultimately form a strategic framework for CT enabled by CE and digitalisation

    Supply chain sustainability: towards a maturity model

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    Sustainability has become a very relevant issue due to several factors such as increased pollution, climate change, scarcity of resources, high waste, social problems related to human rights such as exploitation of child labour, lack of acceptance of diversity in the workplace and wage inequalities, workers' health and safety problems, among others. In this context, pressures also increase from different stakeholders, external and internal, for organizations to change their behaviour concerning sustainability. Given its role in production and consumption systems, it is considered that organizations can proactively contribute to sustainability. The integration of sustainability objectives /principles in all aspects of the organization, in different activities and functional areas, including those involving its supply chain partners and other stakeholders such as non-governmental organizations, are critical factors for improving sustainability. Sustainability requires thinking beyond the boundaries of an entity or organization. To manage and improve sustainability in supply chains is essential to consider several aspects such as: taking into account a Triple Bottom Line perspective, where the different dimensions of sustainability (economic, environmental and social) are considered; have a short-term and long-term perspective; consider the expectations and needs of supply chain organizations and their stakeholders; and, integrate sustainability objectives at intra and inter-organizational levels in the management of the different processes or flows of materials, information, and capital between companies along the supply chain. However, embedding sustainability in organizations and supply chain requires developing efforts and the implementation of sustainability practices and creates some challenges for organizations. The main objective of this thesis is to propose a Supply Chain Sustainability Maturity Model that can be used as: i) a self-assessment tool to provide a diagnosis and broader understanding of how and which organizational sustainability practices are implemented in individual organizations and their supply chain; ii) an instrument to help develop a roadmap for sustainability behaviour improvement, and iii) a benchmarking tool to evaluate and compare standards and best practices among organizations and supply chains. A methodology based on six steps, suggested in the literature on the development of maturity models, was used to develop the model. The construction of the maturity model was based on a literature review and had the participation of five Portuguese companies in the mould sector for its improvement, application and validation. The model aims to mitigate the shortcomings of previous models and offer a holistic perspective aligned with the supply chain sustainability components. Thus, the model presents a differentiating character when considering three integrative perspectives: Intra and inter-organizational sustainability practices involving different partners in the supply chain; the economic, social and environmental dimensions of sustainability; and other critical areas for sustainability: sustainability governance, product and process level, customer and supplier management, and focus on stakeholders. The model considers five maturity levels, making it possible to determine the maturity level for each critical area globally considering the company and its supply chain. As it makes it possible to monitor the progress of efforts towards sustainability, the model includes also a temporal dimension inherent to the concept of sustainability. Future research may help consolidate the model.A sustentabilidade tornou-se numa questão muito relevante devido a vários fatores como aumento da poluição, alterações climáticas, escassez de recursos, elevados desperdícios, problemas sociais, falta de respeito pelos direitos humanos, exploração do trabalho infantil, falta de aceitação da diversidade no local de trabalho, desigualdades salariais, problemas de segurança e saúde dos trabalhadores, entre outros. Neste contexto, aumentam também as pressões dos diferentes stakeholders, externos e internos, para as organizações alterarem o seu comportamento em relação à sustentabilidade. Tendo em atenção o seu papel nos sistemas de produção e consumo, considera-se que as organizações podem contribuir proactivamente para a sustentabilidade. A integração dos objetivos/princípios da sustentabilidade em todos os aspetos da organização, nas diferentes atividades e áreas funcionais, incluindo as que envolvem os seus parceiros da cadeia de abastecimento, e outros stakeholders como as organizações não governamentais são fatores críticos para melhorar a sustentabilidade. A sustentabilidade requer pensar para além das fronteiras de uma entidade ou organização. Para gerir e melhorar a sustentabilidade nas cadeias de abastecimento é essencial considerar vários aspetos como: ter em conta uma perspetiva Triple Bottom Line, onde sejam contempladas as diversas dimensões da sustentabilidade (económica, ambiental e social); ter uma perspetiva de curto e longo prazo; considerar as expectativas e necessidades das organizações da cadeia de abastecimento e dos seus stakeholders; e, integrar os objetivos de sustentabilidade aos níveis intra e inter-organizacional na gestão dos diversos processos ou fluxos de materiais, de informação, e de capital entre as empresas ao longo da cadeia de abastecimento. Contudo, incorporar a sustentabilidade nas organizações e na cadeia de abastecimento exige o desenvolvimento de esforços e a implementação de práticas de sustentabilidade, e cria alguns desafios para as organizações. O principal objetivo desta tese é propor um Modelo de Maturidade para a Sustentabilidade da Cadeia de Abastecimento que possa ser usado como: i) uma ferramenta de autoavaliação para fornecer um diagnóstico e ter uma compreensão mais ampla de como e quais práticas de sustentabilidade são implementadas nas organizações em termos individuais e na sua cadeia de abastecimento; ii) um instrumento para ajudar a desenvolver um roadmap para a melhoria do comportamento de sustentabilidade; e, iii) uma ferramenta de benchmarking para avaliar e comparar standards e melhores práticas entre organizações e cadeias de abastecimento. Para o desenvolvimento do modelo foi usada uma metodologia assente em seis passos, sugerida na literatura sobre desenvolvimento de modelos de maturidade. A construção do modelo de maturidade baseou-se numa revisão da literatura e contou com a participação de cinco empresas portuguesas do setor dos moldes para o seu aperfeiçoamento, aplicação e validação. O modelo procura mitigar as insuficiências de modelos anteriores e oferecer uma perspetiva holística e alinhada com as componentes da sustentabilidade da cadeia de abastecimento. Assim, o modelo apresenta um carácter diferenciador ao considerar três perspetivas integradoras: Práticas de sustentabilidade intra e inter-organizacionais envolvendo diversos parceiros da cadeia de abastecimento; as dimensões económica, social e ambiental da sustentabilidade; e, diferentes áreas críticas para a sustentabilidade: governança da sustentabilidade, nível de produto e processo, gestão de clientes e fornecedores, e foco nos stakeholders. O modelo considera cinco níveis de maturidade, permitindo determinar o nível de maturidade para cada uma das áreas críticas, e considerando globalmente a empresa e a sua cadeia de abastecimento. Para acompanhar o progresso dos esforços em direção à sustentabilidade, o modelo inclui também uma dimensão temporal inerente ao conceito de sustentabilidade. Investigação futura pode ajudar a consolidar o modelo

    Technological innovation for digital supply chains within small and medium size manufacturing enterprises

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    The rapidly growing world of digitalisation opens the doorway for the new era of automation that plays a crucial role within the industry. Furthermore, technological innovations that are emerging every day are disrupting traditional business processes especially within small and medium size manufacturing enterprises (SMEs). The current industrial revolution pioneer for profit maximisation with cost reduction shows a significant refinement in improving sustainability that drives forward digitalisation. Evidence shows that industries have identified digitalisation as a priority in the upcoming years as the global supply chain is equipping itself with the digital world in the current industrial revolution. Economic growth is dependent on SMEs around the world where small and medium size Manufacturing Enterprises (SMMEs) play a vital role in the current competitive world while they are not able to manage their supply chains effectively and efficiently due to a lack of optimisation of digitalisation. They identify that technological innovation is evident for transforming themselves with digital supply chain, while global market leading organisations are positioning themselves with the world of digitalisation to their end consumers in their supply chain utilising technological innovation virtually driving towards a new era of a digital ecosystem. This research aims to investigate the impact of technological innovation to foster and promote digital supply chain within SMMEs. Due to the exploratory nature, this study adopted a case study approach where the data is collected using a semi-structured interview across 4 cases from three various countries. The findings indicate a lack of framework for the digitalisation of supply chains within SMMEs, in addition to a lack of technological innovation and financial constraints that served as limiting factors for digitalisation of supply chain within organisations. Further, a framework has been developed consisting of five elements that have been identified from empirical data as being critical for Digital Supply Chain (DSC) transformation. The theoretical contributions of this research are the identification of problems faced, limitations of technological innovation, and an improved understanding of how digital supply chain transformation can be initiated and achieved in the context of SMMEs. The practical contribution of this study is imbedded in the developed framework in the form of recommended strategies for SMMEs for digitalisation of supply chain

    E-grocery retailing: from value proposition to logistics strategy

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    This paper develops two frameworks that identify and organise the elements that make up the value proposition and the logistics strategy of grocery pure players. Those frameworks are also applied to see how the elements of both frameworks are related. To identify the key elements and design characteristics, an extensive literature review was conducted. In addition, an exploratory study with five grocery pure players helped connect both frameworks. The value proposition can be classified into ten elements (range, virtual store, order features, area of delivery, sales mode, velocity, time slots, substitutions, returns, and extra services) and the logistics strategy in twelve (warehousing, inventory, procurement, picking, packing, stock out, transport type, transport ownership, consolidation, dispatch time slots, routing, and returned inventory). The case studies underline important differences among the relationships of these elements for intermediaries and independent pure players.Xunta de Galicia | Ref. ED481A-2017/24

    Generating a balanced, modern and agile supply chain ― the invisibility of supply chain risk management with a focus on geopolitical risk

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    In today’s global environment, supply chain risk management (SCRM) needs to be transparent so geopolitical risk (GPR) are understood and can thus be mitigated within the supply chain. Adopting business management practices (i.e. globalisation and outsourcing) has contributed to uncertainties in the supply chain. Although various strategies exist to cope with GPR, the literature fails to clarify how they are implemented and impact on the supply chain. The extent to which organisations (including the military) prepare for such risks was found to be low. This research uses the theory of SCRM to understand and broadly identify any constraints that apply to Defence procurement in practice in an international setting. Conducting research in the specific field of GPR allowed this research to examine geopolitical events, such as those underlying government decisions that can permeate all aspects of the supply chain. The potential impact of uncertainties (specifically GPR) on the supply chain associated with SCRM during procuring and sustaining military equipment such as the F/A-18F Australian Super Hornet in the Royal Australian Air Force raises this study’s research problem. This research takes a qualitative approach to analysing an instrumental case study from data gathered from semi-structured interviews to address the question: How do geopolitical risks impact effective SCRM in the Royal Australian Air Force? Data was collected through 36 semi-structured interviews with a broad range of managers and decisions makers, of differing organisation levels with varying responsibilities, skills and experiences in major capital project acquisition and sustainment activities, more specifically the F/A-18F Australian Super Hornet. The data generated in the case study was subject to open and selective coding analysis using an interpretive focus. The findings evolved from the research participants responses with the results addressing the research question. The assessment criteria for judging quality and credibility were addressed throughout the research, based on the measures internal validation, external validation, reliability and objectivity. This research finds that understanding the source, consequence and impact of risk is required for effective SCRM. This research identifies three factors that constrain the capacity to undertake such SCRM: (1) the decision making by the government to procure the F/A-18F Australian Super Hornet is made impetuously; (2) the problematic procurement method; and (3) that the acquisition is rapid. Specifically, the two primary themes required for SCRM are the communication system, composed of timely, accurate, relevant and reliable information, and collaborative relationships. In addition, SCRM lacking transparency leading to the invisibility of GPR was questioned, and that, if these elements were present, they were not readily understood or formalised. These themes and their characteristics were the mechanisms that participants identified as necessary to prepare or mitigate the risk sources, and the integration of the SCRM constructs through a ‘ripple effect’. Further, the findings of this research identify the misalignment between the organisational and the supply chain management strategies. Outsourcing creates SCR even though it is being used to strategically control program and project risk. Considering risk or the project alone directly ramifies on the supply chain, and thus is a flawed approach to managing risk. The findings of this study support the significant need to manage GPR thoroughly for the duration of the Defence procurement. In doing so, this research emphasises the unintended consequences illustrated by the three constraints caused by how their three underlying elements interact. The flow-on effect of unintended effects provides a deep awareness of how human performance impact on major capital acquisitions. This research contributes to the literature mainly by showing that, if GPR is not identified, it cannot be managed well and will remain invisible. This research study contributes to theory in advocating that the problems identified contributed to inhibiting the Royal Australian Air Force from managing GPR through SCRM successfully. The contribution to practice contributes to showing the requirement for governance structures that enable collaboration are crucial because the operators (i.e. aircrew) generally lead project negotiations with for example logisticians an afterthought or replaced by engineers. As well, the impact of acquisitions decisions made will impact upon sustainment but this will not be known until the capability is brought into service, which is too late. The results of this research should challenge what those involved prevalently assume and perceive about GPR and thus should encourage them to contribute to developing greater knowledge of SCRM, specifically that associated with GPR

    Modelling the relationship between green supply chain management practices, dynamic capabilities and supply chain performance in the South African manufacturing sector

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    The quest for sustainability as a result of both resource scarcity and customer environmental conscious attitude has prompted manufacturing companies to start investing in green innovation and technology. The adoption and implementation of green supply chain management (GSCM) is still in its early stage in South Africa. The aim of the study is to contribute to the body of knowledge by providing a research model for the relationships between green supply chain management (GSCM) practices, supply chain dynamic capabilities (SCDCs) and supply chain performance (SCP) in the South African manufacturing sector. Quantitative data were collected from 402 respondents of the South African manufacturing sector in Gauteng, Free State, Mpumalanga and Limpopo through online survey questionnaires using a cross-sectional design. The collected data were tested using a partial least squares structural equation modelling (PLS-SEM) through Smart-PLS 3 and the Statistical Package for Social Sciences (SPSS) for data screening (descriptive statistics). The results of the study suggest that GSCM practices, which include eco-design (ED), green distribution (GD) and green training (GT), exert a positive and significant impact on SCDCs, which in turn positively influence SCP through supply chain agility (SCA), supply chain reliability (SCRELL), supply chain costs (SCCs), supply chain responsiveness (SCR), customer satisfaction (CS) and supply chain balance (SCB) in the South African manufacturing sector. This study contributes to the body of knowledge, innovation, and organisational capability literature of the manufacturing sector by providing a comprehensive model for the relationships between GSCM practices, SCDCs and SCP.Graduate School of Business LeadershipD.B.L.(Supply Chain Management
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