Learning Explainable User Sentiment and Preferences for Information Filtering

In the last decade, online social networks have enabled people to interact in many ways with each other and with content. The digital traces of such actions reveal people's preferences towards online content such as news or products. These traces often result from interactions such as sharing or liking, but also from interactions in natural language. The continuous growth of the amount of content and of digital traces has led to information overload: surrounded by large volumes of information, people are facing difficulties when searching for information relevant to their interests. To improve user experience, information systems must be able to assist users in achieving their search goals, effectively and efficiently. This thesis is concerned with two important challenges that information systems need to address in order to significantly improve search experience and overcome information overload. First, these systems need to model accurately the variety of user traces, and second, they need to meaningfully explain search results and recommendations to users. To address these challenges, this thesis proposes novel methods based on machine learning to model user sentiment and preferences for information filtering systems, which are effective, scalable, and easily interpretable by humans. We focus on two prominent types of user traces in social networks: on the one hand, user comments accompanied by unary preferences such as likes, and on the other hand, user reviews accompanied by numerical preferences such as star ratings. In both cases, we advocate that by better understanding user text through mining its semantics and modeling its structure, we can not only improve information filtering, but also explain predictions to users. Within this context, we aim to answer three main research questions, namely: (i)~how do item semantics help to predict unary preferences; (ii)~how do sentiments of free-form user texts help to predict unary preferences; and (iii)~how to model fine-grained numerical preferences from user review texts. Our goal is to model and extract from user text the knowledge required to answer these questions, and to obtain insights on how to design better information filtering systems that are more effective and improve user experience. To answer the first question, we formulate the recommendation problem based on unary preferences as a top-N retrieval task and we define an appropriate dataset and metrics for measuring performance. Then, we propose and evaluate several content-based methods based on semantic similarities under presence or absence of preferences. To answer the second question, we propose a sentiment-aware neighborhood model which integrates the sentiment of user comments with unary preferences, either through fixed or through learned mapping functions. For the latter type, we propose a learning algorithm which adapts the sentiment of user comments to unary preferences at collective or individual levels. To answer the third question, we cast the problem of modeling user attitude toward aspects of items as a weakly supervised problem, and we propose a weighted multiple-instance learning method for solving it. Lastly, we show that the learned saliency weights, apart from being easily interpretable, are useful indicators for review segmentation and summarization

WHISK: Web Hosted Information into Summarized Knowledge

Today’s online content increases at an alarmingly rate which exceeds users’ ability to consume such content. Modern search techniques allow users to enter keyword queries to find content they wish to see. However, such techniques break down when users freely browse the internet without knowing exactly what they want. Users may have to invest an unnecessarily long time reading content to see if they are interested in it. Automatic text summarization helps relieve this problem by creating synopses that significantly reduce the text while preserving the key points. Steffen Lyngbaek created the SPORK summarization pipeline to solve the content overload in Reddit comment threads. Lyngbaek adapted the Opinosis graph model for extractive summarization and combined it with agglomerative hierarchical clustering and the Smith-Waterman algorithm to perform multi-document summarization on Reddit comments.This thesis presents WHISK as a pipeline for general multi-document text summarization based on SPORK. A generic data model in WHISK allows creating new drivers for different platforms to work with the pipeline. In addition to the existing Opinosis graph model adapted in SPORK, WHISK introduces two simplified graph models for the pipeline. The simplified models removes unnecessary restrictions inherited from Opinosis graph’s abstractive summarization origins. Performance measurements and a study with Digital Democracy compare the two new graph models against the Opinosis graph model. Additionally, the study evaluates WHISK’s ability to generate pull quotes from political discussions as summaries

Unified Implicit and Explicit Feedback for Multi-Application User Interest Modeling

A user often interacts with multiple applications while working on a task. User models can be developed individually at each of the individual applications, but there is no easy way to come up with a more complete user model based on the distributed activity of the user. To address this issue, this research studies the importance of combining various implicit and explicit relevance feedback indicators in a multi-application environment. It allows different applications used for different purposes by the user to contribute user activity and its context to mutually support users with unified relevance feedback. Using the data collected by the web browser, Microsoft Word and Microsoft PowerPoint, Adobe Acrobat Writer and VKB, combinations of implicit relevance feedback with semi-explicit relevance feedback were analyzed and compared with explicit user ratings. Our past research show that multi-application interest models based on implicit feedback theoretically out performed single application interest models based on implicit feedback. Also in practice, a multi-application interest model based on semi-explicit feedback increased user attention to high-value documents. In the current dissertation study, we have incorporated topic modeling to represent interest in user models for textual content and compared similarity measures for improved recall and precision based on the text content. We also learned the relative value of features from content consumption applications and content production applications. Our experimental results show that incorporating implicit feedback in page-level user interest estimation resulted in significant improvements over the baseline models. Furthermore, incorporating semi-explicit content (e.g. annotated text) with the authored text is effective in identifying segment-level relevant content. We have evaluated the effectiveness of the recommendation support from both semi-explicit model (authored/annotated text) and unified model (implicit + semi-explicit) and have found that they are successful in allowing users to locate the content easily because the relevant details are selectively highlighted and recommended documents and passages within documents based on the user’s indicated interest. Our recommendations based on the semi-explicit feedback were viewed the same as those from unified feedback and recommendations based on semi-explicit feedback outperformed those from unified feedback in terms of matching post-task document assessments

Towards Personalized and Human-in-the-Loop Document Summarization

The ubiquitous availability of computing devices and the widespread use of the internet have generated a large amount of data continuously. Therefore, the amount of available information on any given topic is far beyond humans' processing capacity to properly process, causing what is known as information overload. To efficiently cope with large amounts of information and generate content with significant value to users, we require identifying, merging and summarising information. Data summaries can help gather related information and collect it into a shorter format that enables answering complicated questions, gaining new insight and discovering conceptual boundaries. This thesis focuses on three main challenges to alleviate information overload using novel summarisation techniques. It further intends to facilitate the analysis of documents to support personalised information extraction. This thesis separates the research issues into four areas, covering (i) feature engineering in document summarisation, (ii) traditional static and inflexible summaries, (iii) traditional generic summarisation approaches, and (iv) the need for reference summaries. We propose novel approaches to tackle these challenges, by: i)enabling automatic intelligent feature engineering, ii) enabling flexible and interactive summarisation, iii) utilising intelligent and personalised summarisation approaches. The experimental results prove the efficiency of the proposed approaches compared to other state-of-the-art models. We further propose solutions to the information overload problem in different domains through summarisation, covering network traffic data, health data and business process data.Comment: PhD thesi

Automatic text summarisation using linguistic knowledge-based semantics

Text summarisation is reducing a text document to a short substitute summary. Since the commencement of the field, almost all summarisation research works implemented to this date involve identification and extraction of the most important document/cluster segments, called extraction. This typically involves scoring each document sentence according to a composite scoring function consisting of surface level and semantic features. Enabling machines to analyse text features and understand their meaning potentially requires both text semantic analysis and equipping computers with an external semantic knowledge. This thesis addresses extractive text summarisation by proposing a number of semantic and knowledge-based approaches. The work combines the high-quality semantic information in WordNet, the crowdsourced encyclopaedic knowledge in Wikipedia, and the manually crafted categorial variation in CatVar, to improve the summary quality. Such improvements are accomplished through sentence level morphological analysis and the incorporation of Wikipedia-based named-entity semantic relatedness while using heuristic algorithms. The study also investigates how sentence-level semantic analysis based on semantic role labelling (SRL), leveraged with a background world knowledge, influences sentence textual similarity and text summarisation. The proposed sentence similarity and summarisation methods were evaluated on standard publicly available datasets such as the Microsoft Research Paraphrase Corpus (MSRPC), TREC-9 Question Variants, and the Document Understanding Conference 2002, 2005, 2006 (DUC 2002, DUC 2005, DUC 2006) Corpora. The project also uses Recall-Oriented Understudy for Gisting Evaluation (ROUGE) for the quantitative assessment of the proposed summarisers’ performances. Results of our systems showed their effectiveness as compared to related state-of-the-art summarisation methods and baselines. Of the proposed summarisers, the SRL Wikipedia-based system demonstrated the best performance

Apprentissage de représentation pour des données générées par des utilisateurs

In this thesis, we study how representation learning methods can be applied to user-generated data. Our contributions cover three different applications but share a common denominator: the extraction of relevant user representations. Our first application is the item recommendation task, where recommender systems build user and item profiles out of past ratings reflecting user preferences and item characteristics. Nowadays, textual information is often together with ratings available and we propose to use it to enrich the profiles extracted from the ratings. Our hope is to extract from the textual content shared opinions and preferences. The models we propose provide another opportunity: predicting the text a user would write on an item. Our second application is sentiment analysis and, in particular, polarity classification. Our idea is that recommender systems can be used for such a task. Recommender systems and traditional polarity classifiers operate on different time scales. We propose two hybridizations of these models: the former has better classification performance, the latter highlights a vocabulary of surprise in the texts of the reviews. The third and final application we consider is urban mobility. It takes place beyond the frontiers of the Internet, in the physical world. Using authentication logs of the subway users, logging the time and station at which users take the subway, we show that it is possible to extract robust temporal profiles.Dans cette thèse, nous étudions comment les méthodes d'apprentissage de représentations peuvent être appliquées à des données générées par l'utilisateur. Nos contributions couvrent trois applications différentes, mais partagent un dénominateur commun: l'extraction des représentations d'utilisateurs concernés. Notre première application est la tâche de recommandation de produits, où les systèmes existant créent des profils utilisateurs et objets qui reflètent les préférences des premiers et les caractéristiques des derniers, en utilisant l'historique. De nos jours, un texte accompagne souvent cette note et nous proposons de l'utiliser pour enrichir les profils extraits. Notre espoir est d'en extraire une connaissance plus fine des goûts des utilisateurs. Nous pouvons, en utilisant ces modèles, prédire le texte qu'un utilisateur va écrire sur un objet. Notre deuxième application est l'analyse des sentiments et, en particulier, la classification de polarité. Notre idée est que les systèmes de recommandation peuvent être utilisés pour une telle tâche. Les systèmes de recommandation et classificateurs de polarité traditionnels fonctionnent sur différentes échelles de temps. Nous proposons deux hybridations de ces modèles: la première a de meilleures performances en classification, la seconde exhibe un vocabulaire de surprise. La troisième et dernière application que nous considérons est la mobilité urbaine. Elle a lieu au-delà des frontières d'Internet, dans le monde physique. Nous utilisons les journaux d'authentification des usagers du métro, enregistrant l'heure et la station d'origine des trajets, pour caractériser les utilisateurs par ses usages et habitudes temporelles

Peeking into the other half of the glass : handling polarization in recommender systems.

This dissertation is about filtering and discovering information online while using recommender systems. In the first part of our research, we study the phenomenon of polarization and its impact on filtering and discovering information. Polarization is a social phenomenon, with serious consequences, in real-life, particularly on social media. Thus it is important to understand how machine learning algorithms, especially recommender systems, behave in polarized environments. We study polarization within the context of the users\u27 interactions with a space of items and how this affects recommender systems. We first formalize the concept of polarization based on item ratings and then relate it to the item reviews, when available. We then propose a domain independent data science pipeline to automatically detect polarization using the ratings rather than the properties, typically used to detect polarization, such as item\u27s content or social network topology. We perform an extensive comparison of polarization measures on several benchmark data sets and show that our polarization detection framework can detect different degrees of polarization and outperforms existing measures in capturing an intuitive notion of polarization. We also investigate and uncover certain peculiar patterns that are characteristic of environments where polarization emerges: A machine learning algorithm finds it easier to learn discriminating models in polarized environments: The models will quickly learn to keep each user in the safety of their preferred viewpoint, essentially, giving rise to filter bubbles and making them easier to learn. After quantifying the extent of polarization in current recommender system benchmark data, we propose new counter-polarization approaches for existing collaborative filtering recommender systems, focusing particularly on the state of the art models based on Matrix Factorization. Our work represents an essential step toward the new research area concerned with quantifying, detecting and counteracting polarization in human-generated data and machine learning algorithms.We also make a theoretical analysis of how polarization affects learning latent factor models, and how counter-polarization affects these models. In the second part of our dissertation, we investigate the problem of discovering related information by recommendation of tags on social media micro-blogging platforms. Real-time micro-blogging services such as Twitter have recently witnessed exponential growth, with millions of active web users who generate billions of micro-posts to share information, opinions and personal viewpoints, daily. However, these posts are inherently noisy and unstructured because they could be in any format, hence making them difficult to organize for the purpose of retrieval of relevant information. One way to solve this problem is using hashtags, which are quickly becoming the standard approach for annotation of various information on social media, such that varied posts about the same or related topic are annotated with the same hashtag. However hashtags are not used in a consistent manner and most importantly, are completely optional to use. This makes them unreliable as the sole mechanism for searching for relevant information. We investigate mechanisms for consolidating the hashtag space using recommender systems. Our methods are general enough that they can be used for hashtag annotation in various social media services such as twitter, as well as for general item recommendations on systems that rely on implicit user interest data such as e-learning and news sites, or explicit user ratings, such as e-commerce and online entertainment sites. To conclude, we propose a methodology to extract stories based on two types of hashtag co-occurrence graphs. Our research in hashtag recommendation was able to exploit the textual content that is available as part of user messages or posts, and thus resulted in hybrid recommendation strategies. Using content within this context can bridge polarization boundaries. However, when content is not available, is missing, or is unreliable, as in the case of platforms that are rich in multimedia and multilingual posts, the content option becomes less powerful and pure collaborative filtering regains its important role, along with the challenges of polarization

Multimodal News Summarization, Tracking and Annotation Incorporating Tensor Analysis of Memes

We demonstrate four novel multimodal methods for efficient video summarization and comprehensive cross-cultural news video understanding. First, For video quick browsing, we demonstrate a multimedia event recounting system. Based on nine people-oriented design principles, it summarizes YouTube-like videos into short visual segments (812sec) and textual words (less than 10 terms). In the 2013 Trecvid Multimedia Event Recounting competition, this system placed first in recognition time efficiency, while remaining above average in description accuracy. Secondly, we demonstrate the summarization of large amounts of online international news videos. In order to understand an international event such as Ebola virus, AirAsia Flight 8501 and Zika virus comprehensively, we present a novel and efficient constrained tensor factorization algorithm that first represents a video archive of multimedia news stories concerning a news event as a sparse tensor of order 4. The dimensions correspond to extracted visual memes, verbal tags, time periods, and cultures. The iterative algorithm approximately but accurately extracts coherent quad-clusters, each of which represents a significant summary of an important independent aspect of the news event. We give examples of quad-clusters extracted from tensors with at least 108 entries derived from international news coverage. We show the method is fast, can be tuned to give preferences to any subset of its four dimensions, and exceeds three existing methods in performance. Thirdly, noting that the co-occurrence of visual memes and tags in our summarization result is sparse, we show how to model cross-cultural visual meme influence based on normalized PageRank, which more accurately captures the rates at which visual memes are reposted in a specified time period in a specified culture. Lastly, we establish the correspondences of videos and text descriptions in different cultures by reliable visual cues, detect culture-specific tags for visual memes and then annotate videos in a cultural settings. Starting with any video with less text or no text in one culture (say, US), we select candidate annotations in the text of another culture (say, China) to annotate US video. Through analyzing the similarity of images annotated by those candidates, we can derive a set of proper tags from the viewpoints of another culture (China). We illustrate cultural-based annotation examples by segments of international news. We evaluate the generated tags by cross-cultural tag frequency, tag precision, and user studies