Knowledge discovery for moderating collaborative projects

In today's global market environment, enterprises are increasingly turning towards collaboration in projects to leverage their resources, skills and expertise, and simultaneously address the challenges posed in diverse and competitive markets. Moderators, which are knowledge based systems have successfully been used to support collaborative teams by raising awareness of problems or conflicts. However, the functioning of a moderator is limited to the knowledge it has about the team members. Knowledge acquisition, learning and updating of knowledge are the major challenges for a Moderator's implementation. To address these challenges a Knowledge discOvery And daTa minINg inteGrated (KOATING) framework is presented for Moderators to enable them to continuously learn from the operational databases of the company and semi-automatically update the corresponding expert module. The architecture for the Universal Knowledge Moderator (UKM) shows how the existing moderators can be extended to support global manufacturing. A method for designing and developing the knowledge acquisition module of the Moderator for manual and semi-automatic update of knowledge is documented using the Unified Modelling Language (UML). UML has been used to explore the static structure and dynamic behaviour, and describe the system analysis, system design and system development aspects of the proposed KOATING framework. The proof of design has been presented using a case study for a collaborative project in the form of construction project supply chain. It has been shown that Moderators can "learn" by extracting various kinds of knowledge from Post Project Reports (PPRs) using different types of text mining techniques. Furthermore, it also proposed that the knowledge discovery integrated moderators can be used to support and enhance collaboration by identifying appropriate business opportunities and identifying corresponding partners for creation of a virtual organization. A case study is presented in the context of a UK based SME. Finally, this thesis concludes by summarizing the thesis, outlining its novelties and contributions, and recommending future research

Constraint-Based Ontology Induction From Online Customer Reviews

We present an unsupervised, domain-independent technique for inducing a product-specific ontology of product features based upon online customer reviews. We frame ontology induction as a logical assignment problem and solve it with a bounds consistency constrained logic program. Using shallow natural language processing techniques, reviews are parsed into phrase sequences where each phrase refers to a single concept. Traditional document clustering techniques are adapted to collect phrases into initial concepts. We generate a token graph for each initial concept cluster and find a maximal clique to define the corresponding logical set of concept sub-elements. The logic program assigns tokens to clique sub-elements. We apply the technique to several thousand digital camera customer reviews and evaluate the results by comparing them to the ontologies represented by several prominent online buying guides. Because our results are drawn directly from customer comments, differences between our automatically induced product features and those in extant guides may reflect opportunities for better managing customer-producer relationships rather than errors in the process

Natural language processing

Beginning with the basic issues of NLP, this chapter aims to chart the major research activities in this area since the last ARIST Chapter in 1996 (Haas, 1996), including: (i) natural language text processing systems - text summarization, information extraction, information retrieval, etc., including domain-specific applications; (ii) natural language interfaces; (iii) NLP in the context of www and digital libraries ; and (iv) evaluation of NLP systems

Knowledge-based support in Non-Destructive Testing for health monitoring of aircraft structures

Maintenance manuals include general methods and procedures for industrial maintenance and they contain information about principles of maintenance methods. Particularly, Non-Destructive Testing (NDT) methods are important for the detection of aeronautical defects and they can be used for various kinds of material and in different environments. Conventional non-destructive evaluation inspections are done at periodic maintenance checks. Usually, the list of tools used in a maintenance program is simply located in the introduction of manuals, without any precision as regards to their characteristics, except for a short description of the manufacturer and tasks in which they are employed. Improving the identification concepts of the maintenance tools is needed to manage the set of equipments and establish a system of equivalence: it is necessary to have a consistent maintenance conceptualization, flexible enough to fit all current equipment, but also all those likely to be added/used in the future. Our contribution is related to the formal specification of the system of functional equivalences that can facilitate the maintenance activities with means to determine whether a tool can be substituted for another by observing their key parameters in the identified characteristics. Reasoning mechanisms of conceptual graphs constitute the baseline elements to measure the fit or unfit between an equipment model and a maintenance activity model. Graph operations are used for processing answers to a query and this graph-based approach to the search method is in-line with the logical view of information retrieval. The methodology described supports knowledge formalization and capitalization of experienced NDT practitioners. As a result, it enables the selection of a NDT technique and outlines its capabilities with acceptable alternatives

The interaction of lean and building information modeling in construction

Lean construction and Building Information Modeling are quite different initiatives, but both are having profound impacts on the construction industry. A rigorous analysis of the myriad specific interactions between them indicates that a synergy exists which, if properly understood in theoretical terms, can be exploited to improve construction processes beyond the degree to which it might be improved by application of either of these paradigms independently. Using a matrix that juxtaposes BIM functionalities with prescriptive lean construction principles, fifty-six interactions have been identified, all but four of which represent constructive interaction. Although evidence for the majority of these has been found, the matrix is not considered complete, but rather a framework for research to explore the degree of validity of the interactions. Construction executives, managers, designers and developers of IT systems for construction can also benefit from the framework as an aid to recognizing the potential synergies when planning their lean and BIM adoption strategies

Investigating and extending the methods in automated opinion analysis through improvements in phrase based analysis

Opinion analysis is an area of research which deals with the computational treatment of opinion statement and subjectivity in textual data. Opinion analysis has emerged over the past couple of decades as an active area of research, as it provides solutions to the issues raised by information overload. The problem of information overload has emerged with the advancements in communication technologies which gave rise to an exponential growth in user generated subjective data available online. Opinion analysis has a rich set of applications which are used to enable opportunities for organisations such as tracking user opinions about products, social issues in communities through to engagement in political participation etc.The opinion analysis area shows hyperactivity in recent years and research at different levels of granularity has, and is being undertaken. However it is observed that there are limitations in the state-of-the-art, especially as dealing with the level of granularities on their own does not solve current research issues. Therefore a novel sentence level opinion analysis approach utilising clause and phrase level analysis is proposed. This approach uses linguistic and syntactic analysis of sentences to understand the interdependence of words within sentences, and further uses rule based analysis for phrase level analysis to calculate the opinion at each hierarchical structure of a sentence. The proposed opinion analysis approach requires lexical and contextual resources for implementation. In the context of this Thesis the approach is further presented as part of an extended unifying framework for opinion analysis resulting in the design and construction of a novel corpus. The above contributions to the field (approach, framework and corpus) are evaluated within the Thesis and are found to make improvements on existing limitations in the field, particularly with regards to opinion analysis automation. Further work is required in integrating a mechanism for greater word sense disambiguation and in lexical resource development