A survey on author profiling, deception, and irony detection for the Arabic language

"This is the peer reviewed version of the following article: [FULL CITE], which has been published in final form at [Link to final article using the DOI]. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving."[EN] The possibility of knowing people traits on the basis of what they write is a field of growing interest named author profiling. To infer a user's gender, age, native language, language variety, or even when the user lies, simply by analyzing her texts, opens a wide range of possibilities from the point of view of security. In this paper, we review the state of the art about some of the main author profiling problems, as well as deception and irony detection, especially focusing on the Arabic language.Qatar National Research Fund, Grant/Award Number: NPRP 9-175-1-033Rosso, P.; Rangel-Pardo, FM.; Hernandez-Farias, DI.; Cagnina, L.; Zaghouani, W.; Charfi, A. (2018). 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A review of sentiment analysis research in Arabic language

Sentiment analysis is a task of natural language processing which has recently attracted increasing attention. However, sentiment analysis research has mainly been carried out for the English language. Although Arabic is ramping up as one of the most used languages on the Internet, only a few studies have focused on Arabic sentiment analysis so far. In this paper, we carry out an in-depth qualitative study of the most important research works in this context by presenting limits and strengths of existing approaches. In particular, we survey both approaches that leverage machine translation or transfer learning to adapt English resources to Arabic and approaches that stem directly from the Arabic language

Twitter Analysis to Predict the Satisfaction of Saudi Telecommunication Companies’ Customers

The flexibility in mobile communications allows customers to quickly switch from one service provider to another, making customer churn one of the most critical challenges for the data and voice telecommunication service industry. In 2019, the percentage of post-paid telecommunication customers in Saudi Arabia decreased; this represents a great deal of customer dissatisfaction and subsequent corporate fiscal losses. Many studies correlate customer satisfaction with customer churn. The Telecom companies have depended on historical customer data to measure customer churn. However, historical data does not reveal current customer satisfaction or future likeliness to switch between telecom companies. Current methods of analysing churn rates are inadequate and faced some issues, particularly in the Saudi market. This research was conducted to realize the relationship between customer satisfaction and customer churn and how to use social media mining to measure customer satisfaction and predict customer churn. This research conducted a systematic review to address the churn prediction models problems and their relation to Arabic Sentiment Analysis. The findings show that the current churn models lack integrating structural data frameworks with real-time analytics to target customers in real-time. In addition, the findings show that the specific issues in the existing churn prediction models in Saudi Arabia relate to the Arabic language itself, its complexity, and lack of resources. As a result, I have constructed the first gold standard corpus of Saudi tweets related to telecom companies, comprising 20,000 manually annotated tweets. It has been generated as a dialect sentiment lexicon extracted from a larger Twitter dataset collected by me to capture text characteristics in social media. I developed a new ASA prediction model for telecommunication that fills the detected gaps in the ASA literature and fits the telecommunication field. The proposed model proved its effectiveness for Arabic sentiment analysis and churn prediction. This is the first work using Twitter mining to predict potential customer loss (churn) in Saudi telecom companies, which has not been attempted before. Different fields, such as education, have different features, making applying the proposed model is interesting because it based on text-mining

Arabic Dialect Texts Classification

This study investigates how to classify Arabic dialects in text by extracting features which show the differences between dialects. There has been a lack of research about classification of Arabic dialect texts, in comparison to English and some other languages, due to the lack of Arabic dialect text corpora in comparison with what is available for dialects of English and some other languages. What is more, there is an increasing use of Arabic dialects in social media, so this text is now considered quite appropriate as a medium of communication and as a source of a corpus. We collected tweets from Twitter, comments from Facebook and online newspapers from five groups of Arabic dialects: Gulf, Iraqi, Egyptian, Levantine, and North African. The research sought to: 1) create a dataset of Arabic dialect texts to use in training and testing the system of classification, 2) find appropriate features to classify Arabic dialects: lexical (word and multi-word-unit) and grammatical variation across dialects, 3) build a more sophisticated filter to extract features from Arabic-character written dialect text files. In this thesis, the first part describes the research motivation to show the reason for choosing the Arabic dialects as a research topic. The second part presents some background information about the Arabic language and its dialects, and the literature review shows previous research about this subject. The research methodology part shows the initial experiment to classify Arabic dialects. The results of this experiment showed the need to create an Arabic dialect text corpus, by exploring Twitter and online newspaper. The corpus used to train the ensemble classifier and to improve the accuracy of classification the corpus was extended by collecting tweets from Twitter based on the spatial coordinate points and comments from Facebook posts. The corpus was annotated with dialect labels and used in automatic dialect classification experiments. The last part of this thesis presents the results of classification, conclusions and future work

Multi-dialect Arabic broadcast speech recognition

Dialectal Arabic speech research suffers from the lack of labelled resources and standardised orthography. There are three main challenges in dialectal Arabic speech recognition: (i) finding labelled dialectal Arabic speech data, (ii) training robust dialectal speech recognition models from limited labelled data and (iii) evaluating speech recognition for dialects with no orthographic rules. This thesis is concerned with the following three contributions: Arabic Dialect Identification: We are mainly dealing with Arabic speech without prior knowledge of the spoken dialect. Arabic dialects could be sufficiently diverse to the extent that one can argue that they are different languages rather than dialects of the same language. We have two contributions: First, we use crowdsourcing to annotate a multi-dialectal speech corpus collected from Al Jazeera TV channel. We obtained utterance level dialect labels for 57 hours of high-quality consisting of four major varieties of dialectal Arabic (DA), comprised of Egyptian, Levantine, Gulf or Arabic peninsula, North African or Moroccan from almost 1,000 hours. Second, we build an Arabic dialect identification (ADI) system. We explored two main groups of features, namely acoustic features and linguistic features. For the linguistic features, we look at a wide range of features, addressing words, characters and phonemes. With respect to acoustic features, we look at raw features such as mel-frequency cepstral coefficients combined with shifted delta cepstra (MFCC-SDC), bottleneck features and the i-vector as a latent variable. We studied both generative and discriminative classifiers, in addition to deep learning approaches, namely deep neural network (DNN) and convolutional neural network (CNN). In our work, we propose Arabic as a five class dialect challenge comprising of the previously mentioned four dialects as well as modern standard Arabic. Arabic Speech Recognition: We introduce our effort in building Arabic automatic speech recognition (ASR) and we create an open research community to advance it. This section has two main goals: First, creating a framework for Arabic ASR that is publicly available for research. We address our effort in building two multi-genre broadcast (MGB) challenges. MGB-2 focuses on broadcast news using more than 1,200 hours of speech and 130M words of text collected from the broadcast domain. MGB-3, however, focuses on dialectal multi-genre data with limited non-orthographic speech collected from YouTube, with special attention paid to transfer learning. Second, building a robust Arabic ASR system and reporting a competitive word error rate (WER) to use it as a potential benchmark to advance the state of the art in Arabic ASR. Our overall system is a combination of five acoustic models (AM): unidirectional long short term memory (LSTM), bidirectional LSTM (BLSTM), time delay neural network (TDNN), TDNN layers along with LSTM layers (TDNN-LSTM) and finally TDNN layers followed by BLSTM layers (TDNN-BLSTM). The AM is trained using purely sequence trained neural networks lattice-free maximum mutual information (LFMMI). The generated lattices are rescored using a four-gram language model (LM) and a recurrent neural network with maximum entropy (RNNME) LM. Our official WER is 13%, which has the lowest WER reported on this task. Evaluation: The third part of the thesis addresses our effort in evaluating dialectal speech with no orthographic rules. Our methods learn from multiple transcribers and align the speech hypothesis to overcome the non-orthographic aspects. Our multi-reference WER (MR-WER) approach is similar to the BLEU score used in machine translation (MT). We have also automated this process by learning different spelling variants from Twitter data. We mine automatically from a huge collection of tweets in an unsupervised fashion to build more than 11M n-to-m lexical pairs, and we propose a new evaluation metric: dialectal WER (WERd). Finally, we tried to estimate the word error rate (e-WER) with no reference transcription using decoding and language features. We show that our word error rate estimation is robust for many scenarios with and without the decoding features

Proceedings of the Fifth Workshop on NLP for Similar Languages, Varieties and Dialects (VarDial 2018)

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