Joint decoding of tandem and hybrid systems for improved keyword spotting on low resource languages

Copyright © 2015 ISCA. Keyword spotting (KWS) for low-resource languages has drawn increasing attention in recent years. The state-of-the-art KWS systems are based on lattices or Confusion Networks (CN) generated by Automatic Speech Recognition (ASR) systems. It has been shown that considerable KWS gains can be obtained by combining the keyword detection results from different forms of ASR systems, e.g., Tandem and Hybrid systems. This paper investigates an alternative combination scheme for KWS using joint decoding. This scheme treats a Tandem system and a Hybrid system as two separate streams, and makes a linear combination of individual acoustic model log-likelihoods. Joint decoding is more efficient as it requires just a single pass of decoding and a single pass of keyword search. Experiments on six Babel OP2 development languages show that joint decoding is capable of providing consistent gains over each individual system. Moreover, it is possible to efficiently rescore the joint decoding lattices with Tandem or Hybrid acoustic models, and further KWS gains can be obtained by merging the detection posting lists from the joint decoding lattices and rescored lattices

Deep Learning for Automatic Assessment and Feedback of Spoken English

Growing global demand for learning a second language (L2), particularly English, has led to considerable interest in automatic spoken language assessment, whether for use in computerassisted language learning (CALL) tools or for grading candidates for formal qualifications. This thesis presents research conducted into the automatic assessment of spontaneous nonnative English speech, with a view to be able to provide meaningful feedback to learners. One of the challenges in automatic spoken language assessment is giving candidates feedback on particular aspects, or views, of their spoken language proficiency, in addition to the overall holistic score normally provided. Another is detecting pronunciation and other types of errors at the word or utterance level and feeding them back to the learner in a useful way. It is usually difficult to obtain accurate training data with separate scores for different views and, as examiners are often trained to give holistic grades, single-view scores can suffer issues of consistency. Conversely, holistic scores are available for various standard assessment tasks such as Linguaskill. An investigation is thus conducted into whether assessment scores linked to particular views of the speaker’s ability can be obtained from systems trained using only holistic scores. End-to-end neural systems are designed with structures and forms of input tuned to single views, specifically each of pronunciation, rhythm, intonation and text. By training each system on large quantities of candidate data, individual-view information should be possible to extract. The relationships between the predictions of each system are evaluated to examine whether they are, in fact, extracting different information about the speaker. Three methods of combining the systems to predict holistic score are investigated, namely averaging their predictions and concatenating and attending over their intermediate representations. The combined graders are compared to each other and to baseline approaches. The tasks of error detection and error tendency diagnosis become particularly challenging when the speech in question is spontaneous and particularly given the challenges posed by the inconsistency of human annotation of pronunciation errors. An approach to these tasks is presented by distinguishing between lexical errors, wherein the speaker does not know how a particular word is pronounced, and accent errors, wherein the candidate’s speech exhibits consistent patterns of phone substitution, deletion and insertion. Three annotated corpora x of non-native English speech by speakers of multiple L1s are analysed, the consistency of human annotation investigated and a method presented for detecting individual accent and lexical errors and diagnosing accent error tendencies at the speaker level

Automatic transcription of multi-genre media archives

This paper describes some recent results of our collaborative work on developing a speech recognition system for the automatic transcription or media archives from the British Broadcasting Corporation (BBC). The material includes a wide diversity of shows with their associated metadata. The latter are highly diverse in terms of completeness, reliability and accuracy. First, we investigate how to improve lightly supervised acoustic training, when timestamp information is inaccurate and when speech deviates significantly from the transcription, and how to perform evaluations when no reference transcripts are available. An automatic timestamp correction method as well as a word and segment level combination approaches between the lightly supervised transcripts and the original programme scripts are presented which yield improved metadata. Experimental results show that systems trained using the improved metadata consistently outperform those trained with only the original lightly supervised decoding hypotheses. Secondly, we show that the recognition task may benefit from systems trained on a combination of in-domain and out-of-domain data. Working with tandem HMMs, we describe Multi-level Adaptive Networks, a novel technique for incorporating information from out-of domain posterior features using deep neural network. We show that it provides a substantial reduction in WER over other systems including a PLP-based baseline, in-domain tandem features, and the best out-of-domain tandem features.This research was supported by EPSRC Programme Grant EP/I031022/1 (Natural Speech Technology).This paper was presented at the First Workshop on Speech, Language and Audio in Multimedia, August 22-23, 2013; Marseille. It was published in CEUR Workshop Proceedings at http://ceur-ws.org/Vol-1012/

Productivity Measurement of Call Centre Agents using a Multimodal Classification Approach

Call centre channels play a cornerstone role in business communications and transactions, especially in challenging business situations. Operations’ efficiency, service quality, and resource productivity are core aspects of call centres’ competitive advantage in rapid market competition. Performance evaluation in call centres is challenging due to human subjective evaluation, manual assortment to massive calls, and inequality in evaluations because of different raters. These challenges impact these operations' efficiency and lead to frustrated customers. This study aims to automate performance evaluation in call centres using various deep learning approaches. Calls recorded in a call centre are modelled and classified into high- or low-performance evaluations categorised as productive or nonproductive calls. The proposed conceptual model considers a deep learning network approach to model the recorded calls as text and speech. It is based on the following: 1) focus on the technical part of agent performance, 2) objective evaluation of the corpus, 3) extension of features for both text and speech, and 4) combination of the best accuracy from text and speech data using a multimodal structure. Accordingly, the diarisation algorithm extracts that part of the call where the agent is talking from which the customer is doing so. Manual annotation is also necessary to divide the modelling corpus into productive and nonproductive (supervised training). Krippendorff’s alpha was applied to avoid subjectivity in the manual annotation. Arabic speech recognition is then developed to transcribe the speech into text. The text features are the words embedded using the embedding layer. The speech features make several attempts to use the Mel Frequency Cepstral Coefficient (MFCC) upgraded with Low-Level Descriptors (LLD) to improve classification accuracy. The data modelling architectures for speech and text are based on CNNs, BiLSTMs, and the attention layer. The multimodal approach follows the generated models to improve performance accuracy by concatenating the text and speech models using the joint representation methodology. The main contributions of this thesis are: • Developing an Arabic Speech recognition method for automatic transcription of speech into text. • Drawing several DNN architectures to improve performance evaluation using speech features based on MFCC and LLD. • Developing a Max Weight Similarity (MWS) function to outperform the SoftMax function used in the attention layer. • Proposing a multimodal approach for combining the text and speech models for best performance evaluation

Computer analysis of children's non-native English speech for language learning and assessment

Children's ASR appears to be more challenging than adults' and it's even more difficult when it comes to non-native children's speech. This research investigates different techniques to compensate for the effects of non-native and children on the performance of ASR systems. The study mainly utilises hybrid DNN-HMM systems with conventional DNNs, LSTMs and more advanced TDNN models. This work uses the CALL-ST corpus and TLT-school corpus to study children's non-native English speech. Initially, data augmentation was explored on the CALL-ST corpus to address the lack of data problem using the AMI corpus and PF-STAR German corpus. Feature selection, acoustic model adaptation and selection were also investigated on CALL-ST. More aspects of the ASR system, including pronunciation modelling, acoustic modelling, language modelling and system fusion, were explored on the TLT-school corpus as this corpus has a bigger amount of data. Then, the relationships between the CALL-ST and TLT-school corpora were studied and utilised to improve ASR performance. The other part of the present work is text processing for non-native children's English speech. We focused on providing accept/reject feedback to learners based on the text generated by the ASR system from learners' spoken responses. A rule-based and a machine learning-based system were proposed for making the judgement, several aspects of the systems were evaluated. The influence of the ASR system on the text processing system was explored

Automatic Pronunciation Assessment -- A Review

Pronunciation assessment and its application in computer-aided pronunciation training (CAPT) have seen impressive progress in recent years. With the rapid growth in language processing and deep learning over the past few years, there is a need for an updated review. In this paper, we review methods employed in pronunciation assessment for both phonemic and prosodic. We categorize the main challenges observed in prominent research trends, and highlight existing limitations, and available resources. This is followed by a discussion of the remaining challenges and possible directions for future work.Comment: 9 pages, accepted to EMNLP Finding

Distant Speech Recognition of Natural Spontaneous Multi-party Conversations

Distant speech recognition (DSR) has gained wide interest recently. While deep networks keep improving ASR overall, the performance gap remains between using close-talking recordings and distant recordings. Therefore the work in this thesis aims at providing some insights for further improvement of DSR performance. The investigation starts with collecting the first multi-microphone and multi-media corpus of natural spontaneous multi-party conversations in native English with the speaker location tracked, i.e. the Sheffield Wargame Corpus (SWC). The state-of-the-art recognition systems with the acoustic models trained standalone and adapted both show word error rates (WERs) above 40% on headset recordings and above 70% on distant recordings. A comparison between SWC and AMI corpus suggests a few unique properties in the real natural spontaneous conversations, e.g. the very short utterances and the emotional speech. Further experimental analysis based on simulated data and real data quantifies the impact of such influence factors on DSR performance, and illustrates the complex interaction among multiple factors which makes the treatment of each influence factor much more difficult. The reverberation factor is studied further. It is shown that the reverberation effect on speech features could be accurately modelled with a temporal convolution in the complex spectrogram domain. Based on that a polynomial reverberation score is proposed to measure the distortion level of short utterances. Compared to existing reverberation metrics like C50, it avoids a rigid early-late-reverberation partition without compromising the performance on ranking the reverberation level of recording environments and channels. Furthermore, the existing reverberation measurement is signal independent thus unable to accurately estimate the reverberation distortion level in short recordings. Inspired by the phonetic analysis on the reverberation distortion via self-masking and overlap-masking, a novel partition of reverberation distortion into the intra-phone smearing and the inter-phone smearing is proposed, so that the reverberation distortion level is first estimated on each part and then combined

The benefits of acoustic perceptual information for speech processing systems

The frame-synchronized framework has dominated many speech processing systems, such as ASR and AED targeting human speech activities. These systems have little consideration for the science behind speech and treat the task as a simple statistical classification. The framework also assumes each feature vector to be equally important to the task. However, through some preliminary experiments, this study has found evidence that some concepts defined in speech perception theories such as auditory roughness and acoustic landmarks can act as heuristics to these systems and benefit them in multiple ways. Findings of acoustic landmarks hint that the idea of treating each frame equally might not be optimal. In some cases, landmark information can improve system accuracy through highlighting the more significant frames, or improve the acoustic model accuracy by training through MTL. Further investigation into the topic found experimental evidence suggesting that acoustic landmark information can also benefit end-to-end acoustic models trained through CTC loss. With the help of acoustic landmarks, CTC models can converge with less training data and achieve lower error rate. For the first time, positive results were collected on a mid-size ASR corpus (WSJ) for acoustic landmarks. The results indicate that audio perception information can benefit a broad range of audio processing systems

Dealing with linguistic mismatches for automatic speech recognition

Recent breakthroughs in automatic speech recognition (ASR) have resulted in a word error rate (WER) on par with human transcribers on the English Switchboard benchmark. However, dealing with linguistic mismatches between the training and testing data is still a significant challenge that remains unsolved. Under the monolingual environment, it is well-known that the performance of ASR systems degrades significantly when presented with the speech from speakers with different accents, dialects, and speaking styles than those encountered during system training. Under the multi-lingual environment, ASR systems trained on a source language achieve even worse performance when tested on another target language because of mismatches in terms of the number of phonemes, lexical ambiguity, and power of phonotactic constraints provided by phone-level n-grams. In order to address the issues of linguistic mismatches for current ASR systems, my dissertation investigates both knowledge-gnostic and knowledge-agnostic solutions. In the first part, classic theories relevant to acoustics and articulatory phonetics that present capability of being transferred across a dialect continuum from local dialects to another standardized language are re-visited. Experiments demonstrate the potentials that acoustic correlates in the vicinity of landmarks could help to build a bridge for dealing with mismatches across difference local or global varieties in a dialect continuum. In the second part, we design an end-to-end acoustic modeling approach based on connectionist temporal classification loss and propose to link the training of acoustics and accent altogether in a manner similar to the learning process in human speech perception. This joint model not only performed well on ASR with multiple accents but also boosted accuracies of accent identification task in comparison to separately-trained models