A knowledge graph embeddings based approach for author name disambiguation using literals

Scholarly data is growing continuously containing information about the articles from a plethora of venues including conferences, journals, etc. Many initiatives have been taken to make scholarly data available in the form of Knowledge Graphs (KGs). These efforts to standardize these data and make them accessible have also led to many challenges such as exploration of scholarly articles, ambiguous authors, etc. This study more specifically targets the problem of Author Name Disambiguation (AND) on Scholarly KGs and presents a novel framework, Literally Author Name Disambiguation (LAND), which utilizes Knowledge Graph Embeddings (KGEs) using multimodal literal information generated from these KGs. This framework is based on three components: (1) multimodal KGEs, (2) a blocking procedure, and finally, (3) hierarchical Agglomerative Clustering. Extensive experiments have been conducted on two newly created KGs: (i) KG containing information from Scientometrics Journal from 1978 onwards (OC-782K), and (ii) a KG extracted from a well-known benchmark for AND provided by AMiner (AMiner-534K). The results show that our proposed architecture outperforms our baselines of 8–14% in terms of F1 score and shows competitive performances on a challenging benchmark such as AMiner. The code and the datasets are publicly available through Github (https://github.com/sntcristian/and-kge) and Zenodo (https://doi.org/10.5281/zenodo.6309855) respectively

Hi, how can I help you?: Automating enterprise IT support help desks

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowledge graph based and 3) retrieval based. Individually, none of them address the need of an enterprise wide assistance system for an IT support and maintenance domain. In this domain the variance of answers is large ranging from factoid to structured operating procedures; the knowledge is present across heterogeneous data sources like application specific documentation, ticket management systems and any single technique for a general purpose assistance is unable to scale for such a landscape. To address this, we have built a cognitive platform with capabilities adopted for this domain. Further, we have built a general purpose question answering system leveraging the platform that can be instantiated for multiple products, technologies in the support domain. The system uses a novel hybrid answering model that orchestrates across a deep learning classifier, a knowledge graph based context disambiguation module and a sophisticated bag-of-words search system. This orchestration performs context switching for a provided question and also does a smooth hand-off of the question to a human expert if none of the automated techniques can provide a confident answer. This system has been deployed across 675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201

A Survey on Knowledge Graphs: Representation, Acquisition and Applications

Human knowledge provides a formal understanding of the world. Knowledge graphs that represent structural relations between entities have become an increasingly popular research direction towards cognition and human-level intelligence. In this survey, we provide a comprehensive review of knowledge graph covering overall research topics about 1) knowledge graph representation learning, 2) knowledge acquisition and completion, 3) temporal knowledge graph, and 4) knowledge-aware applications, and summarize recent breakthroughs and perspective directions to facilitate future research. We propose a full-view categorization and new taxonomies on these topics. Knowledge graph embedding is organized from four aspects of representation space, scoring function, encoding models, and auxiliary information. For knowledge acquisition, especially knowledge graph completion, embedding methods, path inference, and logical rule reasoning, are reviewed. We further explore several emerging topics, including meta relational learning, commonsense reasoning, and temporal knowledge graphs. To facilitate future research on knowledge graphs, we also provide a curated collection of datasets and open-source libraries on different tasks. In the end, we have a thorough outlook on several promising research directions

Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class