Using quality models in software package selection

The growing importance of commercial off-the-shelf software packages requires adapting some software engineering practices, such as requirements elicitation and testing, to this emergent framework. Also, some specific new activities arise, among which selection of software packages plays a prominent role. All the methodologies that have been proposed recently for choosing software packages compare user requirements with the packages' capabilities. There are different types of requirements, such as managerial, political, and, of course, quality requirements. Quality requirements are often difficult to check. This is partly due to their nature, but there is another reason that can be mitigated, namely the lack of structured and widespread descriptions of package domains (that is, categories of software packages such as ERP systems, graphical or data structure libraries, and so on). This absence hampers the accurate description of software packages and the precise statement of quality requirements, and consequently overall package selection and confidence in the result of the process. Our methodology for building structured quality models helps solve this drawback.Peer ReviewedPostprint (published version

A framework for selecting workflow tools in the context of composite information systems

When an organization faces the need of integrating some workflow-related activities in its information system, it becomes necessary to have at hand some well-defined informational model to be used as a framework for determining the selection criteria onto which the requirements of the organization can be mapped. Some proposals exist that provide such a framework, remarkably the WfMC reference model, but they are designed to be appl icable when workflow tools are selected independently from other software, and departing from a set of well-known requirements. Often this is not the case: workflow facilities are needed as a part of the procurement of a larger, composite information syste m and therefore the general goals of the system have to be analyzed, assigned to its individual components and further detailed. We propose in this paper the MULTSEC method in charge of analyzing the initial goals of the system, determining the types of components that form the system architecture, building quality models for each type and then mapping the goals into detailed requirements which can be measured using quality criteria. We develop in some detail the quality model (compliant with the ISO/IEC 9126-1 quality standard) for the workflow type of tools; we show how the quality model can be used to refine and clarify the requirements in order to guarantee a highly reliable selection result; and we use it to evaluate two particular workflow solutions a- ailable in the market (kept anonymous in the paper). We develop our proposal using a particular selection experience we have recently been involved in, namely the procurement of a document management subsystem to be integrated in an academic data management information system for our university.Peer ReviewedPostprint (author's final draft

Costume: a method for building quality models for composite COTS-based software systems

The use of quality models during the selection of Commercial, Off-The-Shelf (COTS) products provides a framework for the description of the domains which the COTS products belong to. Descriptions of COTS products and user quality requirements may be translated into the quality concepts defined in the model, making selection more efficient and reliable. In this paper we propose a method for the construction of quality models for Composite COTS-based Software Systems (CCSS), defined as systems that are composed by several interconnected COTS products. Selection processes carried out when procuring a CCSS require not a single COTS product to be selected but a set of them. As a consequence, instead of a classical quality model, we need a more elaborated one, defined as the composition of those models that belong to the domains of the COTS products that form the CCSS.Peer Reviewe

Strategies for the intelligent selection of components

It is becoming common to build applications as component-intensive systems - a mixture of fresh code and existing components. For application developers the selection of components to incorporate is key to overall system quality - so they want the `best\u27. For each selection task, the application developer will de ne requirements for the ideal component and use them to select the most suitable one. While many software selection processes exist there is a lack of repeatable, usable, exible, automated processes with tool support. This investigation has focussed on nding and implementing strategies to enhance the selection of software components. The study was built around four research elements, targeting characterisation, process, strategies and evaluation. A Post-positivist methodology was used with the Spiral Development Model structuring the investigation. Data for the study is generated using a range of qualitative and quantitative methods including a survey approach, a range of case studies and quasiexperiments to focus on the speci c tuning of tools and techniques. Evaluation and review are integral to the SDM: a Goal-Question-Metric (GQM)-based approach was applied to every Spiral