An Attentional Neural Conversation Model with Improved Specificity

In this paper we propose a neural conversation model for conducting dialogues. We demonstrate the use of this model to generate help desk responses, where users are asking questions about PC applications. Our model is distinguished by two characteristics. First, it models intention across turns with a recurrent network, and incorporates an attention model that is conditioned on the representation of intention. Secondly, it avoids generating non-specific responses by incorporating an IDF term in the objective function. The model is evaluated both as a pure generation model in which a help-desk response is generated from scratch, and as a retrieval model with performance measured using recall rates of the correct response. Experimental results indicate that the model outperforms previously proposed neural conversation architectures, and that using specificity in the objective function significantly improves performances for both generation and retrieval

DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.Comment: accepted by IJCNLP 201

Latent Intention Dialogue Models

Developing a dialogue agent that is capable of making autonomous decisions and communicating by natural language is one of the long-term goals of machine learning research. Traditional approaches either rely on hand-crafting a small state-action set for applying reinforcement learning that is not scalable or constructing deterministic models for learning dialogue sentences that fail to capture natural conversational variability. In this paper, we propose a Latent Intention Dialogue Model (LIDM) that employs a discrete latent variable to learn underlying dialogue intentions in the framework of neural variational inference. In a goal-oriented dialogue scenario, these latent intentions can be interpreted as actions guiding the generation of machine responses, which can be further refined autonomously by reinforcement learning. The experimental evaluation of LIDM shows that the model out-performs published benchmarks for both corpus-based and human evaluation, demonstrating the effectiveness of discrete latent variable models for learning goal-oriented dialogues.Comment: Accepted at ICML 201

Neural Contextual Conversation Learning with Labeled Question-Answering Pairs

Neural conversational models tend to produce generic or safe responses in different contexts, e.g., reply \textit{"Of course"} to narrative statements or \textit{"I don't know"} to questions. In this paper, we propose an end-to-end approach to avoid such problem in neural generative models. Additional memory mechanisms have been introduced to standard sequence-to-sequence (seq2seq) models, so that context can be considered while generating sentences. Three seq2seq models, which memorize a fix-sized contextual vector from hidden input, hidden input/output and a gated contextual attention structure respectively, have been trained and tested on a dataset of labeled question-answering pairs in Chinese. The model with contextual attention outperforms others including the state-of-the-art seq2seq models on perplexity test. The novel contextual model generates diverse and robust responses, and is able to carry out conversations on a wide range of topics appropriately

Modeling Multi-turn Conversation with Deep Utterance Aggregation

Multi-turn conversation understanding is a major challenge for building intelligent dialogue systems. This work focuses on retrieval-based response matching for multi-turn conversation whose related work simply concatenates the conversation utterances, ignoring the interactions among previous utterances for context modeling. In this paper, we formulate previous utterances into context using a proposed deep utterance aggregation model to form a fine-grained context representation. In detail, a self-matching attention is first introduced to route the vital information in each utterance. Then the model matches a response with each refined utterance and the final matching score is obtained after attentive turns aggregation. Experimental results show our model outperforms the state-of-the-art methods on three multi-turn conversation benchmarks, including a newly introduced e-commerce dialogue corpus.Comment: Proceedings of the 27th International Conference on Computational Linguistics (COLING 2018

Production Ready Chatbots: Generate if not Retrieve

In this paper, we present a hybrid model that combines a neural conversational model and a rule-based graph dialogue system that assists users in scheduling reminders through a chat conversation. The graph based system has high precision and provides a grammatically accurate response but has a low recall. The neural conversation model can cater to a variety of requests, as it generates the responses word by word as opposed to using canned responses. The hybrid system shows significant improvements over the existing baseline system of rule based approach and caters to complex queries with a domain-restricted neural model. Restricting the conversation topic and combination of graph based retrieval system with a neural generative model makes the final system robust enough for a real world application.Comment: DEEPDIAL-18, AAAI-201

Towards Neural Speaker Modeling in Multi-Party Conversation: The Task, Dataset, and Models

Neural network-based dialog systems are attracting increasing attention in both academia and industry. Recently, researchers have begun to realize the importance of speaker modeling in neural dialog systems, but there lacks established tasks and datasets. In this paper, we propose speaker classification as a surrogate task for general speaker modeling, and collect massive data to facilitate research in this direction. We further investigate temporal-based and content-based models of speakers, and propose several hybrids of them. Experiments show that speaker classification is feasible, and that hybrid models outperform each single component.Comment: In Proceedings of the Language Resources and Evaluation Conference (LREC), 201

Affective Neural Response Generation

Existing neural conversational models process natural language primarily on a lexico-syntactic level, thereby ignoring one of the most crucial components of human-to-human dialogue: its affective content. We take a step in this direction by proposing three novel ways to incorporate affective/emotional aspects into long short term memory (LSTM) encoder-decoder neural conversation models: (1) affective word embeddings, which are cognitively engineered, (2) affect-based objective functions that augment the standard cross-entropy loss, and (3) affectively diverse beam search for decoding. Experiments show that these techniques improve the open-domain conversational prowess of encoder-decoder networks by enabling them to produce emotionally rich responses that are more interesting and natural.Comment: 8 page

Paying Attention to Attention: Highlighting Influential Samples in Sequential Analysis

In (Yang et al. 2016), a hierarchical attention network (HAN) is created for document classification. The attention layer can be used to visualize text influential in classifying the document, thereby explaining the model's prediction. We successfully applied HAN to a sequential analysis task in the form of real-time monitoring of turn taking in conversations. However, we discovered instances where the attention weights were uniform at the stopping point (indicating all turns were equivalently influential to the classifier), preventing meaningful visualization for real-time human review or classifier improvement. We observed that attention weights for turns fluctuated as the conversations progressed, indicating turns had varying influence based on conversation state. Leveraging this observation, we develop a method to create more informative real-time visuals (as confirmed by human reviewers) in cases of uniform attention weights using the changes in turn importance as a conversation progresses over time

Answerer in Questioner's Mind: Information Theoretic Approach to Goal-Oriented Visual Dialog

Goal-oriented dialog has been given attention due to its numerous applications in artificial intelligence. Goal-oriented dialogue tasks occur when a questioner asks an action-oriented question and an answerer responds with the intent of letting the questioner know a correct action to take. To ask the adequate question, deep learning and reinforcement learning have been recently applied. However, these approaches struggle to find a competent recurrent neural questioner, owing to the complexity of learning a series of sentences. Motivated by theory of mind, we propose "Answerer in Questioner's Mind" (AQM), a novel information theoretic algorithm for goal-oriented dialog. With AQM, a questioner asks and infers based on an approximated probabilistic model of the answerer. The questioner figures out the answerer's intention via selecting a plausible question by explicitly calculating the information gain of the candidate intentions and possible answers to each question. We test our framework on two goal-oriented visual dialog tasks: "MNIST Counting Dialog" and "GuessWhat?!". In our experiments, AQM outperforms comparative algorithms by a large margin.Comment: Selected for a spotlight presentation at NIPS, 2018. Camera ready versio