Smart Conversational Agents for Reminiscence

In this paper we describe the requirements and early system design for a smart conversational agent that can assist older adults in the reminiscence process. The practice of reminiscence has well documented benefits for the mental, social and emotional well-being of older adults. However, the technology support, valuable in many different ways, is still limited in terms of need of co-located human presence, data collection capabilities, and ability to support sustained engagement, thus missing key opportunities to improve care practices, facilitate social interactions, and bring the reminiscence practice closer to those with less opportunities to engage in co-located sessions with a (trained) companion. We discuss conversational agents and cognitive services as the platform for building the next generation of reminiscence applications, and introduce the concept application of a smart reminiscence agent

Painting the ideal home: using art to express visions of technologically supported independent living for older people in North East England

This paper describes the investigation of the development of future technological products to support older people in everyday living through the agency of a community art group. Recent research has identified a number of challenges facing designers seeking to use traditional participatory design approaches to gather technology requirements data from older people. Here, a project is described that sought to get a group of older people to think creatively about their needs and desires for technological support through the medium of paint. The artistic expression technique described in this article allowed the identification of issues that had also been found by previous research that used a range of different techniques. This indicates that the approach shows promise, as it allows information to be gathered in an environment that is comfortable and familiar using methods already known by the participants and which they find enjoyable. It provides a complement (or possible alternative) to standard protocols and has the potential benefit of extracting even richer information as the primary task for participants is enjoyable in its own right and is not associated with an interrogative process. Furthermore, it is argued that some of the key risks of traditional approaches are lessened or removed by the naturalistic setting of this approach

Using technology in service delivery to families, children and young people

This paper provides an overview of how the innovative use of technology can add value to service delivery in organisations working with families, children and young people.Key messages:Most Australians have access to the Internet and use mobile devices to connect from anywhere, at any time. Research suggests that even isolated and marginalised groups are using technology in their everyday lives.For some groups (e.g., young people), technology may be their preferred method of communication.There appears to be a difference between how people are using the Internet (regularly, from anywhere, connecting with social networks, investigating services) and how some organisations are engaging with it (infrequently, in one direction).Technology works best when used to augment or improve existing services for clients, or to offer innovative approaches to existing services.Technology can be used in diverse ways for organisational improvement (e.g., remote access, staff training, professional development) or client services (e.g., online counselling, SMS appointment reminders, access to resources).Using technology does not necessarily involve large monetary investments or reinventing the wheel in terms of policy and procedures. Often it is a matter of adapting and refining existing services and policies to better suit the online world.Incorporating technology into services takes time, and will need continued assessment and refinement to be successful

Caring for the carer: home design and modification for carers of young people with disability

This HMinfo Occasional Research Paper focuses on carers, that is those who deliver informal (unpaid) care to young people with disability, and particularly those carers who share their home with the person they are caring for, as well as the housing design considerations that may support carers in their caring role. In this report, paid carers are referred to as support workers, and their role is clearly differentiated from that of carers, who are unpaid. It should also be noted that many people with disability are themselves the carer for a partner or family member. Both carers, who are usually family members or partners, and support workers, who are paid to provide care to a person with disability, need supportive and safe environments in which to care for people with disability. The definition of a carer is: “A person of any age who provides any informal assistance, in terms of help or supervision, to persons with disabilities or long-term conditions, or older persons (i.e. aged 60 years and over). This assistance has to be ongoing, or likely to be ongoing, for at least six months.”. This research adopts a definition of disability that understands it as the product of interaction between an individual and their environment. Whether or not a particular physical condition is experienced as disabling depends on the natural and built environment, social, political and cultural structures, and interpersonal processes of the individual concerned. In addition, Eley et al highlight that both people with intellectual disability and their carers are ageing, and the concurrent ageing of these groups poses specific challenges in providing suitable housing. For the purpose of this research, the concept of ‘care’ is defined as the provision of assistance to a person with disability or chronic health condition or frail older person, to ensure their health, safety and wellbeing. Care is generally triaged into: • formal care delivered by waged staff or trained volunteers • informal care delivered by unpaid carers, usually family members; or • self-care, a newly evolving conceptual category that will be referenced in this report insofar as it impacts on the degree of care provided by carers. The ABS describes self-care as the capacity to undertake tasks associated with: showering or bathing; dressing; eating; toileting; and bladder or bowel control. This HMinfo Occasional Research Paper will focus on the unpaid (informal) carers of young people with disability (<65 years) only, and from the following perspectives: 1. What tensions, if any, may exist between a carer’s needs and the needs of the person with disability in home design? 2. What design features of the physical home environment would enable carers t

Conversational affective social robots for ageing and dementia support

Socially assistive robots (SAR) hold significant potential to assist older adults and people with dementia in human engagement and clinical contexts by supporting mental health and independence at home. While SAR research has recently experienced prolific growth, long-term trust, clinical translation and patient benefit remain immature. Affective human-robot interactions are unresolved and the deployment of robots with conversational abilities is fundamental for robustness and humanrobot engagement. In this paper, we review the state of the art within the past two decades, design trends, and current applications of conversational affective SAR for ageing and dementia support. A horizon scanning of AI voice technology for healthcare, including ubiquitous smart speakers, is further introduced to address current gaps inhibiting home use. We discuss the role of user-centred approaches in the design of voice systems, including the capacity to handle communication breakdowns for effective use by target populations. We summarise the state of development in interactions using speech and natural language processing, which forms a baseline for longitudinal health monitoring and cognitive assessment. Drawing from this foundation, we identify open challenges and propose future directions to advance conversational affective social robots for: 1) user engagement, 2) deployment in real-world settings, and 3) clinical translation