ON THE THEORETICAL FOUNDATIONS OF RESEARCH INTO THE UNDERSTANDABILITY OF BUSINESS PROCESS MODELS

Against the background of the growing significance of Business Process Management (BPM) for Information Systems (IS) research and practice, especially the field of Business Process Modeling gains more and more importance. Business process models support communication about as well as the coordination of processes and have become a widely adopted tool in practice. As the understandability of business process models plays a crucial role in communication processes, more and more studies on process model understandability have been conducted in IS research. This article aims at investigating underlying theories of research into business process model understandability by means of an in-depth analysis of 126 systematically retrieved research articles on the topic. It shows in how far process model understandability research is multi-theoretically founded. Identified theories differ regarding addressed subject matters, their coverage, their focus as well as the underlying notion of model understanding, which is exemplarily demonstrated and discussed in this article. Moreover, implications of the findings are discussed and an outlook on future business process model understandability research and on the integration potential of theories in this field is given

Assessing the effectiveness of sequence diagrams in the comprehension of functional requirements: results from a family of five experiments

Modeling is a fundamental activity within the requirements engineering process and concerns the construction of abstract descriptions of requirements that are amenable to interpretation and validation. The choice of a modeling technique is critical whenever it is necessary to discuss the interpretation and validation of requirements. This is particularly true in the case of functional requirements and stakeholders with divergent goals and different backgrounds and experience. This paper presents the results of a family of experiments conducted with students and professionals to investigate whether the comprehension of functional requirements is influenced by the use of dynamic models that are represented by means of the UML sequence diagrams. The family contains five experiments performed in different locations and with 112 participants of different abilities and levels of experience with UML. The results show that sequence diagrams improve the comprehension of the modeled functional requirements in the case of high ability and more experienced participants.The authors wish to thank all the participants in the experiments. This research was partially supported by the MULTIPLE project (with ref. TIN2009-13838).Abrahao Gonzales, SM.; Gravino, .C.; Insfrán Pelozo, CE.; Scaniello, .G.; Tortora, .G. (2013). Assessing the effectiveness of sequence diagrams in the comprehension of functional requirements: results from a family of five experiments. IEEE Transactions on Software Engineering. 39(3):327-342. https://doi.org/10.1109/TSE.2012.27S32734239

Investigating expressiveness and understandability of hierarchy in declarative business process models

Hierarchy has widely been recognized as a viable approach to deal with the complexity of conceptual models. For instance, in declarative business process models, hierarchy is realized by sub-processes. While technical implementations of declarative sub-processes exist, their application, semantics, and the resulting impact on understandability are less understood yet—this research gap is addressed in this work. More specifically, we discuss the semantics and the application of hierarchy and show how subprocesses enhance the expressiveness of declarative modeling languages. Then, we turn to the influence of hierarchy on the understandability of declarative process models. In particular, we present a cognitive-psychology-based framework that allows to assess the impact of hierarchy on the understandability of a declarative process model. To empirically test the proposed framework, a combination of quantitative and qualitative research methods is followed. While statistical tests provide numerical evidence, think-aloud protocols give insights into the reasoning processes taking place when reading declarative process models

UML models consistency management: guidelines for software quality manager

Unified Modeling Language (UML) has become the de-facto standard to design today’s large-size object-oriented systems. However, focusing on multiple UML diagrams is a main cause of breaching the consistency problem, which ultimately reduces the overall software model’s quality. Consistency management techniques are widely used to ensure the model consistency by correct model-to-model and model-to-code transformation. Consistency management becomes a promising area of research especially for model-driven architecture. In this paper, we extensively review UML consistency management techniques. The proposed techniques have been classified based on the parameters identified from the research literature. Moreover, we performed a qualitative comparison of consistency management techniques in order to identify current research trends, challenges and research gaps in this field of study. Based on the results, we concluded that researchers have not provided more attention on exploring inter-model and semantic consistency problems. Furthermore, state-of-the-art consistency management techniques mostly focus only on three UML diagrams (i.e., class, sequence and state chart) and the remaining UML diagrams have been overlooked. Consequently, due to this incomplete body of knowledge, researchers are unable to take full advantage of overlooked UML diagrams, which may be otherwise useful to handle the consistency management challenge in an efficient manner

Assessing the Effectiveness of Sequence Diagrams in the Comprehension of Functional Requirements: Results from a Family of Five Experiments

Modeling is a fundamental activity within the requirements engineering process and concerns the construction of abstract descriptions of requirements that are amenable to interpretation and validation. The choice of a modeling technique is critical whenever it is necessary to discuss the interpretation and validation of requirements. This is particularly true in the case of functional requirements and stakeholders with divergent goals and different backgrounds and experience. This paper presents the results of a family of experiments conducted with students and professionals to investigate whether the comprehension of functional requirements is influenced by the use of dynamic models that are represented by means of the UML sequence diagrams. The family contains five experiments performed in different locations and with 112 participants of different abilities and levels of experience with the UML. The results show that sequence diagrams improve the comprehension of the modeled functional requirements in the case of high ability and more experienced participants

The Effect of Modularity Representation and Presentation Medium on the Understandability of Business Process Models in BPMN

Many factors influence the creation of understandable business process models for an appropriate audience. Understandability of process models becomes critical particularly when a process is complex and its model is large in structure. Using modularization to represent such models hierarchically (e.g. using sub-processes) is considered to contribute to the understandability of these models. To investigate this assumption, we conducted an experiment that involved 2 large-scale real-life business process models that were modeled using BPMN v2.0 (Business Process Model and Notation). Each process was modeled in 3 modularity forms: fully-flattened, flattened where activities are clustered using BPMN groups, and modularized using separately viewed BPMN sub-processes. The objective is to investigate if and how different forms of modularity representation in BPMN collaboration diagrams influence the understandability of process models. In addition to the forms of modularity representation, we also looked into the presentation medium (paper vs. computer) as a factor that potentially influences model comprehension. Sixty business practitioners from a large organization participated in the experiment. The results of our experiment indicate that for business practitioners, to optimally understand a BPMN model in the form of a collaboration diagram, it is best to present the model in a ‘fully-flattened’ fashion (without using collapsed sub-processes in BPMN) in the ‘paper’ format