4,307 research outputs found

    Assessing the Capability and Priority of Enterprise Architecture Implementation in Malaysian Public Sector

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    Enterprise Architecture (EA) is an integrated approach of information systems, processes, organisation and people in aligning business and information technology together. However, there is a discrepancy in public sector EA implementation whereby the developing countries are still grappling with issues in the implementation while those developed countries are already harvesting the EA benefits and value. Hence, this study aims to investigate the capability and priority of public sector of the developing countries in implementing the EA by proposing an assessment model. The assessment model is based on Balanced Scorecard (BSC) and Analytic Hierarchy Process (AHP) approach. There are 27 EAI capability and priority criteria identified and grouped into six categories according to BSC perspectives namely Internal Process, Learning and Growth, Authority Support, Cost, Technology and Talent Management. Followed by AHP pairwise comparison in calculating the rank of each criterion which is presented via three case studies from Malaysian Public Sector agencies

    Modelling the enterprise architecture implementation in the public sector using HOT-Fit framework

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    Enterprise architecture is very important to the public sector's IT systems that are developed, organized, scaled up, maintained and strategized. Despite an extensive literature, the research of enterprise architecture is still at the early stage in public the sector and the reason to explain the acceptance, as well as the understanding of the implementation level of EA services still remains unclear. Therefore, this study examines the implementation of EA by measuring the Malaysian public sector's influence factors of EA. Grounded by the Human-Organization-Technology (HOT-Fit) Model, this study proposes a conceptual framework by decomposing Human characteristics, Organizational characteristics and Technological characteristics as main categories in assessing the identified factors. A total of 92 respondents in the Malaysian public sector participated in this study. Structural Equation Modelling with Partial Least Square is the main statistical technique used in this study. The study has revealed that human characteristics such as knowledge and innovativeness to EA and technological characteristics such as relative advantage and complexity of EA influence its implementation by the Malaysian public sector. Based on the findings, the theoretical and practical implications of the study as well as limitations and future works are also discussed

    Validating the Effects of Organizational Internal Factors and Technology Orientation on Environmental Sustainability Performance of Malaysian Construction Firms

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    The essence of emphasizing the importance of environmental sustainability among construction firms is to lessen the effects of construction activities or projects on the environment and make the construction activities more sustainably economically and friendly to the environment. This significant deliberation has stimulated various research interests by construction firms, owing to the damaging effects of construction activities such as various forms of environmental pollution, resource depletion, and biodiversity loss on a global scale. Using the Partial Least Squares- Structural Equation Modeling (PLS-SEM) approach, this study validates the environmental sustainability performance (ESP) as a construct from the perspectives of 186 construction firms within Peninsular Malaysia. An online cross-sectional survey was conducted where data was gathered from G7 construction firms through a well-structured questionnaire. Findings from this study revealed that organizational internal factors (Managerial attitudes, social responsibility, and company culture), and technology orientation have significant effects on the environmental sustainability performance (ESP) of Malaysian construction firms

    Readiness assessment model in supporting enterprise architecture establishment for Malaysian public sector

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    Enterprise Architecture (EA) is a strategic approach designed to align business strategy with ICT initiatives which has become part of the digital government transformation programme in most countries. The Malaysian Public Sector (MPS) has embraced EA as one of the pillars in their digital transformation initiative. However, findings from Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) in 2016 revealed that EA establishment in MPS is still at its infancy level due to the lack of EA readiness. Similarly, public sectors in other countries such as Indonesia, Vietnam and Oman are also struggling to resolve this issue. Until June 2020, only six (6) agencies in MPS have established EA compared to 25 agencies targeted by MAMPU. Thus, to address this issue, this research proposes an EA Readiness Assessment Model (EARAM) with the aim to assess readiness of MPS, support decision-making process, and plan strategies for EA establishment. This research has four (4) objectives. The first objective is the identification of EA readiness factors followed by the second objective which is the development of EARAM. The third objective is to validate the developed EARAM, while the fourth objective involved evaluation of EARAM. A sequential exploratory mixed method research design was employed to achieve these four (4) objectives. To achieve the first and second objectives, this research used a systematic review (SR) and interview with five (5) EA experts; while the third objective involved three rounds of modified Delphi technique with 13 EA experts. Finally, for the fourth objective, the researcher adopted a multiple case study method whereby three (3) agencies in MPS that are in the EA establishment stage were selected. The EARAM was formulated based on several inputs from SR, interview findings, as well as Information Technology and Information System (IT/IS) Readiness Maturity model. The overall results of three (3) cycles of Delphi technique yielded the conclusion that 45 statements of elements, factors and items in the questionnaires received high consensus of importance in which their Inter Quartile Range (IQR) is between zero (0), and one (1) and median is more than four (4). Results from the Delphi analysis validated four (4) major elements of EARAM, namely 1) Catalyst Enabler, 2) People, 3) Process and 4) Technology along with 14 factors and 45 items. The EA Readiness Assessment Tool (EARAT) is developed by incorporating EARAM validated elements and factors to provide practitioners with an automated tool to assess the EA readiness level of their organisation. The results of EARAT’s evaluation from three (3) agencies in MPS indicated a high level of agreement (with a median score of more than 4.00) that EARAT provides useful and quality information, supports decision making, as well as provides ease of use and user satisfaction to support EA establishment in MPS. In conclusion, this research contributed to the development of EARAM to assess readiness in MPS, supports decision-making process, and plan strategies for EA establishment. This research is also in line with EA Body of Knowledge (EABOK) related to the areas of Organisational Scope and Structure of EA, specifically focusing on the sub-areas of Organisational Need and Drivers

    Planning for Digital Transformation: Implications for Institutional Enterprise Architecture

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    Enterprise Architecture (EA) and its management have received considerable attention from the academic and practical audience. Despite a very wide treatment on EA, research on EA in the academic sector has not received similar attention till date. There is also a growing interest on digital transformation with evidences suggesting that academic institutions have increased their investment into digital technology which prompts a need to reflect on how this technology affects these institutions and the educational processes. In the dissertation, we propose to link these concerns based on three research issues, through which we explore the objectives an academic institute wants to achieve in planning for digital transformation and the necessary institutional readiness factors of a digital enterprise architecture, and then propose a design framework to support the endeavour. The dissertation employs both qualitative and quantitative research methodologies. Implications for research and practice are also delineated at the end

    Conceptual Framework on Integrated System of Sustainability Performance on Islamic Perspectives

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    This research reviewes previous research on the topic of sustainability and identifies appropriate indicators in Islamic perspective. This research conducts a qualitative method starting from the exploration of relevant issues and problems around Islamic Banking Sustainability Performance through the literature reviews. Qualitative data analysis, data reduction and data presentation from relevant journals, books, articles and proceeding enrich the development of conceptual framework. To consolidate the literature found, several face to face interviews with relevant experts in Indonesia Islamic banking are conducted in order to obtain deeper insight into Islamic Banking Sustainability Performance. The data captured from literature and interviews then be analyzed by using NVivo tools. This software has high capability in data searching, compiling, and preparation of the grounded theory. The graphics capability of the diagram shown in the preparation of theory is awakened. As the results, a conceptual framework on integrated system of islamic banking sustainability performance is successfully developed. Several indicators and contructs which performed this framework were identified through NVivo analysis of literature reviews and interviews. Three sustainability perspectives viz environment, social and economic aspects integrated with financial islamic rules on fair, balance, middleness, grace (rahmah), mandate, thaharah, right, and ilm nafi (expediency science) complement the development of framework. NVivo as a qualitative analysis tool is successfully managed the data transcription from literature and interviews towards the performing of conceptual framework. Keywords: Integrated system, Islamic Banking, Sustainability, Performance Measurement

    Client’s Readiness Assessment Success Factors for Outsourcing Software Projects

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    IT services such as software development, application maintenance, disaster recovery, help desk, network and operations are critical and highly demanded to better support the operations and management of organizations, especially in the government sector. The government sector faces various problems in providing IT services due to constraints or lack of knowledge, skills and expertise, human resource and technology. Thus, IT services need to be outsourced to overcome these problems. While the need for outsourcing has increased, reported weaknesses of the outsourcing activities are attributed to issues such as project rationale and the unclear role of the project team, lack of involvement of subject matter experts and users in the early stages, lack of control and lack of emphasis on quality. These issues indicate the low readiness level of the client’s organization to take up outsourcing activities. Therefore, this study aims to analyze the contributing readiness factors that clients should comply with in order to ensure the success of outsourcing software projects. Systematic reviews and content analysis were employed in order to propose a conceptual model. There are 27 factors identified and classified into 9 dimensions.  There are six internal dimensions were identified as contributing to the client’s readiness such as strategy, people, organization culture, process, technology and management whilst three other external dimensions include the government, market and people. The outcome of this study is a software outsourcing readiness model that will assist software practitioners in designing effective outsourcing software project strategies. The model is important since the agencies have difficulty in addressing their readiness level as part of the implementation plan and to avoid project failure

    A Longitudinal Analysis of Malaysia’s Innovation System in Shaping Innovation Capability, 1965–2016

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    This thesis assesses the policies and strategies implemented between 1965 and 2016 in building Malaysia's Innovation capability through the National Innovation System lens. Malaysia, a newly industrialised economy, became an upper-middle-income country relatively early due to its open economy and industrialisation efforts. However, its development story is between a rock and a hard place. It is no longer an attractive alternative for foreign investors, nor can it compete at the innovative frontier

    A model for it practitioners’ participation in it governance initiatives

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    Information Technology (IT) governance has received increasing attention in the recent years. However, participation of IT practitioners continues to be the weakest link in IT governance. The objectives of the research are to assess the current situation of IT governance from the perspective of IT practitioners, to develop a model that identifies the relationship between attitudes, subjective norms, perceived behavioural control, participation and perceived IT governance effectiveness, to identify differences in perceived IT governance effectiveness between groups of IT practitioners having differences in job function, education level, education area of specialisation, certification and experience level, and to measure the influence on their participation in IT governance initiatives and perceived IT governance effectiveness. To achieve these objectives, this study employed a sequential explanatory mixed methods approach, in which the quantitative approach guided by the Theory of Planned Behaviour (TPB) was followed by a qualitative inquiry. Quantitative data were gathered through on-line survey among IT practitioners in Multimedia Super Corridor (MSC) status companies. Semi-structured interviews were conducted among IT practitioners in one IT end-user organisation to explain findings from the quantitative inquiry. The results showed that there was a difference in the perceived IT governance effectiveness for job function, but not for education level, certification or experience level. Subjective norms and perceived behavioural control resulted in greater participation in IT governance initiatives. Conversely, attitudes did not insignificantly influence participation in IT governance initiatives. Participation in IT governance initiatives resulted in higher perceived IT governance effectiveness. The qualitative inquiry study suggested three emergent themes, which are the IT practitioners’ self, peers and the environment, constraints that discourage bad behaviours, and constraints that encourage good behaviours in IT governance. These themes reconciled with the subjective norms and perceived behavioural controls in TPB. The research contributes to knowledge with the development of a model of IT practitioners’ participation in IT governance initiatives based on TPB. Practically, the research findings help the top management of IT to focus on the most important factors which are awareness, perceived importance, organisational processes, structures, and reward system to increase effectiveness of IT governance. Methodologically, the mixed methods approach complements the objectivity of the quantitative findings with richer understanding of the IT practitioners’ perspective to IT governance

    An Integrated and Distributed Framework for a Malaysian Telemedicine System (MyTel)

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    The overall aim of the research was to produce a validated framework for a Malaysian integrated and distributed telemedicine system. The framework was constructed so that it was capable of being useful in retrieving and storing a patient's lifetime health record continuously and seamlessly during the downtime of the computer system and the unavailability of a landline telecommunication network. The research methodology suitable for this research was identified including the verification and validation strategies. A case study approach was selected for facilitating the processes and development of this research. The empirical data regarding the Malaysian health system and telemedicine context were gathered through a case study carried out at the Ministry of Health Malaysia (MOHM). The telemedicine approach in other countries was also analysed through a literature review and was compared and contrasted with that in the Malaysian context. A critical appraisal of the collated data resulted in the development of the proposed framework (MyTel) a flexible telemedicine framework for the continuous upkeep o f patients' lifetime health records. Further data were collected through another case study (by way of a structured interview in the outpatient clinics/departments of MOHM) for developing and proposing a lifetime health record (LHR) dataset for supporting the implementation of the MyTel framework. The LHR dataset was developed after having conducted a critical analysis of the findings of the clinical consultation workflow and the usage o f patients' demographic and clinical records in the outpatient clinics. At the end of the analysis, the LHR components, LHR structures and LHR messages were created and proposed. A common LHR dataset may assist in making the proposed framework more flexible and interoperable. The first draft of the framework was validated in the three divisions of MOHM that were involved directly in the development of the National Health JCT project. The division includes the Telehealth Division, Public and Family Health Division and Planning and Development Division. The three divisions are directly involved in managing and developing the telehealth application, the teleprimary care application and the total hospital information system respectively. The feedback and responses from the validation process were analysed. The observations and suggestions made and experiences gained advocated that some modifications were essential for making the MyTel framework more functional, resulting in a revised/ final framework. The proposed framework may assist in achieving continual access to a patient's lifetime health record and for the provision of seamless and continuous care. The lifetime health record, which correlates each episode of care of an individual into a continuous health record, is the central key to delivery of the Malaysian integrated telehealth application. The important consideration, however, is that the lifetime health record should contain not only longitudinal health summary information but also the possibility of on-line retrieval of all of the patient's health history whenever required, even during the computer system's downtime and the unavailability of the landline telecommunication network
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