HCI in e-Government and e-Democracy

This chapter introduces the application of HCI design processes and design principles in e-government and e-democracy. We elaborate on HCI design processes and six HCI design principles in the context of e-government and e-democracy, including citizen-centered design, usability, accessibility, access to information, transaction efficiency, and security and privacy. Then, we present two cases to demonstrate the value of applying the HCI processes and design principles in developing and deploying e-government and e-democracy. Finally, we highlight the challenges faced by e-government and e-democracy as well as the future trends. In conclusion, HCI can help the success of e-government and e-democracy and their future growth

How Should We Support Designing Privacy-Friendly Apps for Children? Using a Research through Design Process to Understand Developers' Needs and Challenges

Mobile apps used by children often make use of harmful techniques, such as data tracking and targeted advertising. Previous research has suggested that developers face several systemic challenges in designing apps that prioritise children's best interests. To understand how developers can be better supported, we used a Research through Design (RtD) method to explore what the future of privacy-friendly app development could look like. We performed an elicitation study with 20 children's app developers to understand their needs and requirements. We found a number of specific technical requirements from the participants about how they would like to be supported, such as having actionable transnational design guidelines and easy-to-use development libraries. However, participants were reluctant to adopt these design ideas in their development practices due to perceived financial risks associated with increased privacy in apps. To overcome this critical gap, participants formulated socio-technical requirements that extend to other stakeholders in the mobile industry, including parents and marketplaces. Our findings provide important immediate and long-term design opportunities for the HCI community, and indicate that support for changing app developers' practices must be designed in the context of their relationship with other stakeholders.Comment: 28 pages, 2 figure

CYWARN: Strategy and Technology Development for Cross-Platform Cyber Situational Awareness and Actor-Specific Cyber Threat Communication

Despite the merits of digitisation in private and professional spaces, critical infrastructures and societies are increasingly ex-posed to cyberattacks. Thus, Computer Emergency Response Teams (CERTs) are deployed in many countries and organisations to enhance the preventive and reactive capabilities against cyberattacks. However, their tasks are getting more complex by the increasing amount and varying quality of information dissem-inated into public channels. Adopting the perspectives of Crisis Informatics and safety-critical Human-Computer Interaction (HCI) and based on both a narrative literature review and group discussions, this paper first outlines the research agenda of the CYWARN project, which seeks to design strategies and technolo-gies for cross-platform cyber situational awareness and actor-spe-cific cyber threat communication. Second, it identifies and elabo-rates eight research challenges with regard to the monitoring, analysis and communication of cyber threats in CERTs, which serve as a starting point for in-depth research within the project

Public Innovation and Digital Transformation

Public innovation and digitalization are reshaping organizations and society in various ways and within multiple fields, as innovations are essential in transforming our world and addressing global sustainability and development challenges. This book addresses the fascinating relationship of these two contemporary topics and explores the role of digital transformation in promoting public innovation. This edited collection includes examples of innovations that emerge suddenly, practices for processing innovations, and the requirements for transformation from innovation to the ""new normal"". Acknowledging that public innovation refers to the development and realization of new and creative ideas that challenge conventional wisdom and disrupt the established practices within a specific context, expert contributions from international scholars explore and illustrate the various activities that are happening in the world of multiple digitalization opportunities. The content covers public administration, technical and business management, human, social, and future sciences, paying attention to the interaction between public and private sectors to utilize digitalization in order to facilitate public innovation. This timely book will be of interest to researchers, academics and students in the fields of technology and innovation management, as well as knowledge management, public service management and administration

Public Innovation and Digital Transformation

Public innovation and digitalization are reshaping organizations and society in various ways and within multiple fields, as innovations are essential in transforming our world and addressing global sustainability and development challenges. This book addresses the fascinating relationship of these two contemporary topics and explores the role of digital transformation in promoting public innovation. This edited collection includes examples of innovations that emerge suddenly, practices for processing innovations, and the requirements for transformation from innovation to the "new normal". Acknowledging that public innovation refers to the development and realization of new and creative ideas that challenge conventional wisdom and disrupt the established practices within a specific context, expert contributions from international scholars explore and illustrate the various activities that are happening in the world of multiple digitalization opportunities. The content covers public administration, technical and business management, human, social, and future sciences, paying attention to the interaction between public and private sectors to utilize digitalization in order to facilitate public innovation. This timely book will be of interest to researchers, academics and students in the fields of technology and innovation management, as well as knowledge management, public service management and administration.fi=vertaisarvioitu|en=peerReviewed