Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

Survey on evaluation methods for dialogue

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

User Simulation for Spoken Dialog System Development

A user simulation is a computer program which simulates human user behaviors. Recently, user simulations have been widely used in two spoken dialog system development tasks. One is to generate large simulated corpora for applying machine learning to learn new dialog strategies, and the other is to replace human users to test dialog system performance. Although previous studies have shown successful examples of applying user simulations in both tasks, it is not clear what type of user simulation is most appropriate for a specific task because few studies compare different user simulations in the same experimental setting. In this research, we investigate how to construct user simulations in a specific task for spoken dialog system development. Since most current user simulations generate user actions based on probabilistic models, we identify two main factors in constructing such user simulations: the choice of user simulation model and the approach to set up user action probabilities. We build different user simulation models which differ in their efforts in simulating realistic user behaviors and exploring more user actions. We also investigate different manual and trained approaches to set up user action probabilities. We introduce both task-dependent and task-independent measures to compare these simulations. We show that a simulated user which mimics realistic user behaviors is not always necessary for the dialog strategy learning task. For the dialog system testing task, a user simulation which simulates user behaviors in a statistical way can generate both objective and subjective measures of dialog system performance similar to human users. Our research examines the strengths and weaknesses of user simulations in spoken dialog system development. Although our results are constrained to our task domain and the resources available, we provide a general framework for comparing user simulations in a task-dependent context. In addition, we summarize and validate a set of evaluation measures that can be used in comparing different simulated users as well as simulated versus human users

Affect and Social Processes in Online Communication- Experiments with an Affective Dialog System

Abstract—This paper presents an integrated view on a series of experiments conducted with an affective dialog system, applied as a tool in studies of emotions and social processes in online communication. The different realizations of the system are evaluated in three experimental setups in order to verify effects of affective profiles, as well as of fine-grained communication scenarios on users’ expressions of affective states, experienced emotional changes, and interaction patterns. Results demonstrate that the system applied in virtual reality settings matches a Wizard-of-Oz in terms of chatting enjoyment, dialog coherence and realism. Variants of the system’s affective profile significantly influence the rating of chatting enjoyment and an emotional connection. Self-reported emotional changes experienced by participants during an interaction with the system are in line with the type of applied profile. Analysis of interaction patterns, i.e., usage of particular dialog act classes, word categories, and textual expressions of affective states for different scenarios, demonstrates that a communication scenario for social sharing of emotions was successfully established. The experimental evidence provides valuable input for applications of affective dialog systems and strengthens them as valid tools for studying affect and social aspects in online communication. Index Terms—Affective dialog system, human-computer interaction, affect sensing and analysis, structuring affective interactions.

A proposal for the development of adaptive spoken interfaces to access the Web

Spoken dialog systems have been proposed as a solution to facilitate a more natural human–machine interaction. In this paper, we propose a framework to model the user׳s intention during the dialog and adapt the dialog model dynamically to the user needs and preferences, thus developing more efficient, adapted, and usable spoken dialog systems. Our framework employs statistical models based on neural networks that take into account the history of the dialog up to the current dialog state in order to predict the user׳s intention and the next system response. We describe our proposal and detail its application in the Let׳s Go spoken dialog system.Work partially supported by Projects MINECO TEC2012-37832- C02-01, CICYT TEC2011-28626-C02-02, CAM CONTEXTS (S2009/ TIC-1485

Knowledge Elicitation Methods for Affect Modelling in Education

Research on the relationship between affect and cognition in Artificial Intelligence in Education (AIEd) brings an important dimension to our understanding of how learning occurs and how it can be facilitated. Emotions are crucial to learning, but their nature, the conditions under which they occur, and their exact impact on learning for different learners in diverse contexts still needs to be mapped out. The study of affect during learning can be challenging, because emotions are subjective, fleeting phenomena that are often difficult for learners to report accurately and for observers to perceive reliably. Context forms an integral part of learners’ affect and the study thereof. This review provides a synthesis of the current knowledge elicitation methods that are used to aid the study of learners’ affect and to inform the design of intelligent technologies for learning. Advantages and disadvantages of the specific methods are discussed along with their respective potential for enhancing research in this area, and issues related to the interpretation of data that emerges as the result of their use. References to related research are also provided together with illustrative examples of where the individual methods have been used in the past. Therefore, this review is intended as a resource for methodological decision making for those who want to study emotions and their antecedents in AIEd contexts, i.e. where the aim is to inform the design and implementation of an intelligent learning environment or to evaluate its use and educational efficacy