Argumentation Schemes for Events Suggestion in an e-Health Platform

In this work, we propose the introduction of persuasion techniques that guide the users into interacting with the Ambient Assisted Living framework iGenda. It is a cognitive assistant that manages active daily living activities, monitors user's health condition, and creates a social network between users via mobile devices. The objective is to be inserted in a healthcare environment and to provide features like adaptive interfaces, user profiling and machine learning processes that enhance the usage experience. The inclusion of a persuasive architecture (based on argumentation schemes) enables the system to provide recommendations to the users that fit their profile and interests, thus increases the chance of a positive interaction.A. Costa thanks the Fundacao para a Ciencia e a Tecnologia (FCT) the Post-Doc scholarship with the Ref. SFRH/BPD/102696/2014. This work has been supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT - Fundacao para a Ciencia e a Tecnologia within the Project Scope: UID/CEC/00319/2013. It was also supported by the by the projects TIN2015-65515-C4-1-R and TIN2014-55206-R of the Spanish government and by the grant program for the recruitment of doctors for the Spanish system of science and technology (PAID-10-14) of the Universitat Politecnica de Valencia.info:eu-repo/semantics/publishedVersio

Intentional dialogues in multi-agent systems based on ontologies and argumentation

Some areas of application, for example, healthcare, are known to resist the replacement of human operators by fully autonomous systems. It is typically not transparent to users how artificial intelligence systems make decisions or obtain information, making it difficult for users to trust them. To address this issue, we investigate how argumentation theory and ontology techniques can be used together with reasoning about intentions to build complex natural language dialogues to support human decision-making. Based on such an investigation, we propose MAIDS, a framework for developing multi-agent intentional dialogue systems, which can be used in different domains. Our framework is modular so that it can be used in its entirety or just the modules that fulfil the requirements of each system to be developed. Our work also includes the formalisation of a novel dialogue-subdialogue structure with which we can address ontological or theory-of-mind issues and later return to the main subject. As a case study, we have developed a multi-agent system using the MAIDS framework to support healthcare professionals in making decisions on hospital bed allocations. Furthermore, we evaluated this multi-agent system with domain experts using real data from a hospital. The specialists who evaluated our system strongly agree or agree that the dialogues in which they participated fulfil Cohen’s desiderata for task-oriented dialogue systems. Our agents have the ability to explain to the user how they arrived at certain conclusions. Moreover, they have semantic representations as well as representations of the mental state of the dialogue participants, allowing the formulation of coherent justifications expressed in natural language, therefore, easy for human participants to understand. This indicates the potential of the framework introduced in this thesis for the practical development of explainable intelligent systems as well as systems supporting hybrid intelligence

MAIDS - a Framework for the Development of Multi-Agent Intentional Dialogue Systems

This paper introduces a framework for programming highly sophisticated multi-agent dialogue systems. The framework is based on a multi-part agent belief base consisting of three components: (i) the main component is an extension of an agent-oriented programming belief base for representing defeasible knowledge and, in partic- ular, argumentation schemes; (ii) an ontology component where existing OWL ontologies can be instantiated; and (iii) a theory of mind component where agents keep track of mental attitudes they ascribe to other agents. The paper formalises a structured argumentation-based dialogue game where agents can “digress” from the main dialogue into subdialogues to discuss ontological or theory of mind issues. We provide an example of a dialogue with an ontological digression involving humans and agents, including a chatbot that we developed to support bed allocation in a hospital; we also comment on the initial evaluation of that chatbot carried out by domain experts. That example is also used to show that our framework supports all features of recent desiderata for future dialogue systems.This research was partially funded by CNPq, CAPES, FCT CEECIND /01997/2017 and UIDB/00057/2020

Relational justice: mediation and ODR through the World Wide Web

ODR means "Online Dispute Resolution". Dialogue, negotiation and mediation are coming back as sources of contemporary law. We introduce in this paper two concepts and two related projects. We define the concepts of "relational law" and "relational justice". And, at the same time, we describe how to put them in place from a social and technological point of view. Therefore, we introduce two concrete applications: (i) the Catalan White Book on Mediation, a large project to assemble the required social and legal knowledge to draft a general statute on mediation (Catalan Government); (ii) the Ontomedia Project, a semantically-driven platform allowing end-users to negotiate and mediate their conflicts in several domains (family, commerce, environment, health care, administration…). The paper describes the state of the art of ODR services, and proposes some strategies for legal electronic institutions. A middle-out theoretical approach and a mediation core-ontology are briefly described. We situate these two projects within the next generation of Semantic Web services, and the so-called Web 2.0 and Web 3.0 developments

Towards an authentic argumentation literacy test

A central goal of education is to improve argumentation literacy. How do we know how well this goal is achieved? Can we measure argumentation literacy? The present study is a preliminary step towards measuring the efficacy of education with regards to argumentation literacy. Tests currently in use to determine critical thinking skills are often similar to IQ-tests in that they predominantly measure logical and mathematical abilities. Thus, they may not measure the various other skills required in understanding authentic argumentation. To identify the elements of argumentation literacy, this exploratory study begins by surveying introductory textbooks within argumentation theory, critical thinking, and rhetoric. Eight main abilities have been identified. Then, the study outlines an Argumentation Literacy Test that would comprise these abilities suggested by the literature. Finally, the study presents results from a pilot of a version of such a test and discusses needs for further development

Technology argument frames : examining the impact of argumentation on the development of a health information exchange initiative

This dissertation applies the Technology Frames of Reference (TFR) theoretical lens to examine the implementation of a health information exchange (HIE) initiative in southeast USA. It extends the TFR lens by developing Toulminian argument maps to depict frame structure and employing the argument theories of Toulmin, Habermas and Perelman Olbrechts-Tyteca to help analyze the role that argumentation plays in the emergence and development of the technology frames that characterized this HIE endeavor. The argument maps developed in this dissertation helped to assess the level of argumentation within frames and to compare argumentation across frame domains. The argument maps were also used to structurally depict changes in frame salience over time and helped to facilitate the discovery of a prominent “perspective blindness” or “perspective indifference” which was the key finding of this dissertation. Previous TFR literature has focused on dysfunctions produced by conflict/alignment issues. This dissertation extends this research by highlighting the role that conflict avoidance or frame apathy may play in producing these dysfunctions. Perelman and Olbrechts-Tyteca’s New Rhetoric was recommended as a boundary spanning discursive framework that could help ameliorate the problems associated with both inter-frame conflict and frame indifference

EMERALD—Exercise Monitoring Emotional Assistant

The increase in the elderly population in today’s society entails the need for new policies to maintain an adequate level of care without excessively increasing social spending. One of the possible options is to promote home care for the elderly. In this sense, this paper introduces a personal assistant designed to help elderly people in their activities of daily living. This system, called EMERALD, is comprised of a sensing platform and different mechanisms for emotion detection and decision-making that combined produces a cognitive assistant that engages users in Active Aging. The contribution of the paper is twofold—on the one hand, the integration of low-cost sensors that among other characteristics allows for detecting the emotional state of the user at an affordable cost; on the other hand, an automatic activity suggestion module that engages the users, mainly oriented to the elderly, in a healthy lifestyle. Moreover, by continuously correcting the system using the on-line monitoring carried out through the sensors integrated in the system, the system is personalized, and, in broad terms, emotionally intelligent. A functional prototype is being currently tested in a daycare centre in the northern area of Portugal where preliminary tests show positive results.This research was partially funded by the Fundacao para a Ciencia e Tecnologia (FCT) within the projects UID/CEC/00319/2019 and Post-Doc Grant SFRH/BPD/102696/2014 (Angelo Costa). This work is also partially funded by the MINECO/FEDER TIN2015-65515-C4-1-R and RISEWISE (RISEWomen with disabilities In Social Engagement) EU project under Agreement No. 690874.info:eu-repo/semantics/publishedVersio

A new emotional robot assistant that facilitates human interaction and persuasion

The development of robots that are truly sociable requires understanding how human interactions can be applied to the interaction between humans and robots. A sociable robot must be able to interact with people taking into account aspects like verbal and non-verbal communications (emotions, postures, gestures). This work presents a social robot which main goal is to provide assistance to older people in carrying out their daily activities (through suggestions or reminders). In addition, the robot presents non-verbal communications like perceiving emotions and displaying human identifiable emotions in order to express empathy. A prototype of the robot is being tested in a daycare center in the northern area of Portugal.This work is partially supported by the MINECO/FEDER TIN2015-65515-C4-1-R and the FPI Grant AP2013-01276 awarded to Jaime-Andres Rincon. This work is supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT - Fundacao para a Ciencia e Tecnologia within the projects UID/CEC/00319/2013 and Post-Doc scholarship SFRH/BPD/102696/2014 (Angelo Costa)