ARE YOU AFRAID OF TRANSITING FROM WEB TO MOBILE PAYMENT? THE BIAS AND MODERATING ROLE OF INERTIA

The web-mobile payment transition has recently become a trend of business extension in the online payment marketplace. However, channel conflicts always exist in a multichannel environment which harms users’ willingness to try out new entrants. Using the status quo bias theory and the coping theory as theoretical lenses, we develop a model to investigate the role of traditional web payment inertia on mobile payment (MP) adoption. Our model posits that consumers’ intention to use MP, a form of coping intention, is a combination consequence of primary and secondary appraisal. Web payment inertia in turn demonstrates its effects on MP adoption via the primary and secondary appraisal process. Specifically, we hypothesize that inertia leads to decreased perceived value and increased perceived risk (i.e. primary appraisal factors) of the newly introduced MP. In addition, we hypothesize that inertia moderates the relationship between perceived controllability (i.e. secondary appraisal factor) and intention to use MP, such that perceived controllability becomes more important in the presence of inertia. We intend to conduct a field survey to test the research model and hypotheses

What Promotes Customers’ Trust in The Mobile Payment Platform: An Empirical Study Of Alipay In China

Trust was recognized as a significant factor in facilitating customers’ continuance intention of mobile payment. Drawing upon innovation diffusion and trust theory, this study developed a research model to examine five critical antecedents that promote customers’ trust in the mobile payment platform. An empirical survey was conducted in China and structural equation modelling method was used to examine the research model. 394 questionnaires were collected from users of Alipay, which is one of the largest mobile payment platforms in China. The analysis results suggest that security is the most significant antecedent of trust, followed by platform reputation. In addition, mobility and customization characteristics are also beneficial to promote customers’ trust in the mobile payment platform. While compatibility is directly associated with customers’ continuance intention without mediated by trust. Conclusions and future research directions are discussed in the final section

Turning Pirates into Subscribers: A Status Quo Bias Perspective on Online Movie Service Switching Intention

This study aims to analyze the factors that influence a person's intention to use a subscription-based streaming service application using the perspective of the inertia of piracy movie application users. This study investigates the factors that affect the inertia of movie piracy application users. The theory used is a combination of the status quo bias theory and coping theory. This research uses a quantitative approach and an online survey method for data collection. Data collection resulted in 378 responses that were subsequently analyzed using the covariance-based structural equation modeling (CB-SEM) technique. It was found that inertia (the level of user inertia) negatively affects intention to use (the intention to use a subscription-based streaming service application) and convenience. In addition, convenience, perceived controllability (a person's level of control over the application), and morality positively influence intention to use. Furthermore, it was also found that perceived cost and personalization do not affect the intention to use. Inertia is also positively and significantly influenced by the transition cost (effort to move). The factors that have the highest correlation values are transition cost and inertia. Doi: 10.28991/ESJ-2022-06-05-06 Full Text: PD

The Proceedings of the 23rd Annual International Conference on Digital Government Research (DGO2022) Intelligent Technologies, Governments and Citizens June 15-17, 2022

The 23rd Annual International Conference on Digital Government Research theme is “Intelligent Technologies, Governments and Citizens”. Data and computational algorithms make systems smarter, but should result in smarter government and citizens. Intelligence and smartness affect all kinds of public values - such as fairness, inclusion, equity, transparency, privacy, security, trust, etc., and is not well-understood. These technologies provide immense opportunities and should be used in the light of public values. Society and technology co-evolve and we are looking for new ways to balance between them. Specifically, the conference aims to advance research and practice in this field. The keynotes, presentations, posters and workshops show that the conference theme is very well-chosen and more actual than ever. The challenges posed by new technology have underscored the need to grasp the potential. Digital government brings into focus the realization of public values to improve our society at all levels of government. The conference again shows the importance of the digital government society, which brings together scholars in this field. Dg.o 2022 is fully online and enables to connect to scholars and practitioners around the globe and facilitate global conversations and exchanges via the use of digital technologies. This conference is primarily a live conference for full engagement, keynotes, presentations of research papers, workshops, panels and posters and provides engaging exchange throughout the entire duration of the conference

An analysis of barriers to supply chain management performance in Saudi Arabia

Supply Chain Management is relatively new to Saudi Arabia. The application of its processes and practices requires setting the right foundations on which managers can run a successful supply chain. Recently, Saudi Arabia started a series of improvements in infrastructure and economy which should massively help Supply Chain Management. However, not knowing the challenges developers may miss improving issues in relation to the Supply Chain cycle. This study is concerned with the assessment of Supply Chain Management barriers in Saudi Arabia. The approach of this research is a mixed method that applies a survey and semistructured-interviews. The primary method is the survey where respondents were asked to rate the influence of a set of previously identified barriers which were extracted from literature. The interviews were structured to support collected data from the survey and they were conducted at a consecutive stage. Usable survey responses included in this study are 181. To support the survey data 15 interviews were conducted. The survey data was quantitatively analysed utilising factor analysis, regressions and mediation analysis. The interview data was qualitatively analysed using thematic analysis method. The study specifically investigates the effects of culture, organisational structure, information sharing, connectedness and purchase & supply practices on Supply Chain performance. Findings from the survey data confirmed most proposed assumptions about the barriers. In addition to confirming the influence of barriers the interview data resulted in the identification of additional themes like policies and regulations as being challenges to effective Supply Chain Management. The identification of additional themes indicates that they can be more of current concern as compared to the survey issues which may be more of traditional barriers

The social construction of technical innovation in the UK oil and gas industry.

Innovation and creative destruction should thrive in the competitive, high risk and high cost environment of the North Sea. Paradoxically, uptake of new technology is slow. The focus of this research was to understand how new technology is developed and how end users make decisions about innovation. Innovation process in the literature can sometimes come across like a black box without much explanation of what happens inside the box. This study seeks to explicate what transpires inside the black box to improve our understanding of the innovation process. The linear models of technology-push and market-pull are too simplistic to account for the complexity of relationships and engagements that affect innovation at small and medium enterprises (SMEs) level. Subsequent models of innovation are suited to how large corporations manage innovation but neglect patterns of social interactions at the micro level where SMEs operate. These innovation models are incomplete because they relegate the importance of context and how it shapes understanding, action and outcome. This study, rooted in a social constructionist paradigm, takes a process-relational stance on entrepreneurship and innovation, recognising the dynamic relationships between social actors and context. Taking Heideggers explication of how we relate to the world, this thesis submits that innovation occurs when actors move into the occurrent mode. The happenings and doings in the innovation process are treated as the results of perpetual social constructions. This study is based on extended interviews with eleven individuals in relevant roles and with direct experiences of the technical innovation construction in the oil and gas industry. The purposeful sample of research encompasses a variety of roles including technology entrepreneurs, end users of technology and venture capitalists. This study makes a number of contributions. Firstly, the research improves our understanding of how different social constructions are welded together to develop shared understanding. Secondly, a conceptual framework is presented that bridges a number of theoretical concepts, which allows us to see that innovation cannot be properly understood using simplistic models that ignores the social constructions human actors instantiate. Thirdly, the research claims that problem framing is foundational to innovation construction, where social actors collaborate to develop shared understanding, and mentally represent in the present a future that is not totally knowable. Fourthly, an alternative model of innovation construction is presented that is relational and accounts for the social constructions of process participants. Finally, a number of research implications for academics and insights for practitioners engaged in the technical innovation construction are offered

The Curious Country

By definition scientists are an inquisitive lot. But what are the scientific curiosities and concerns on the minds of Australians? What worries them, baffles them, and sets their curiosity meter to 10 out of 10? To find out, the Office of the Chief Scientist (OCS) took the nation’s intellectual temperature, surveying 1186 Australians: men and women aged 18 to 65, from all education levels and locations around Australia. The results frame this book: a collection of essays covering the diverse areas of science Australians are curious about. Edited by eminent science writer Leigh Dayton and including a foreword from Australia’s Chief Scientist, Ian Chubb. The collection covers a range of issues, including food and farming technology, environmental upheaval, health, fuel and energy technology and space exploration

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia