ANWB automates and improves repair men dispatching

ANWB, the Dutch automobile association, provides assistance, car repair andreplacement services to its nearly 4 million members. ANWB services around 1.3 millionrequests per year in The Netherlands. Historically, the operational planning process ofassigning requests to service men was regionally organized, and human planners solvedthe sometimes large and hectic planning situations in real time. At a national level, some50 planners were required to do the job, and the quality of the planning and operationswere largely unknown. In a large business process reengineering project, ANWBredesigned the planning processes, leveraging state of the art IT and operations researchtechniques. As a result, the 24/7 planning processes are smoothened, can be executed byas few as 14 planners who work at a national level, and the operational planning andperformance have improved. As new competitors entered the market, ANWB has beenable to sustain its extraordinary high customer ratings and market share, while adaptingits proposition to the competitive prices dictated by the market.Economics (Jel: A)

Structuring a Wayfinder\u27s Dynamic and Uncertain Environment

Wayfinders typically travel in dynamic environments where barriers and requirements change over time. In many cases, uncertainty exists about the future state of this changing environment. Current geographic information systems lack tools to assist wayfinders in understanding the travel possibilities and path selection options in these dynamic and uncertain settings. The goal of this research is a better understanding of the impact of dynamic and uncertain environments on wayfinding travel possibilities. An integrated spatio-temporal framework, populated with barriers and requirements, models wayfinding scenarios by generating four travel possibility partitions based on the wayfinder\u27s maximum travel speed. Using these partitions, wayfinders select paths to meet scenario requirements. When uncertainty exists, wayfinders often cannot discern the future state of barriers and requirements. The model to address indiscemibility employs a threevalued logic to indicate accessible space, inaccessible space, and possibly inaccessible space. Uncertain scenarios generate up to fifteen distinct travel possibility categories. These fifteen categories generalize into three-valued travel possible partitions based on where travel can occur and where travel is successful. Path selection in these often-complex environments is explored through a specific uncertain scenario that includes a well-defined initial requirement and the possibility of an additional requirement somewhere beforehand. Observations from initial path selection tests with this scenario provide the motivation for the hypothesis that paths arriving as soon as possible to well-defined requirements also maximize the probability of success in meeting possible additional requirements. The hypothesis evaluation occurs within a prototype Travel Possibility Calculator application that employs a set of metrics to test path accessibility in various linear and planar scenarios. The results did not support the hypothesis, but showed instead that path accessibility to possible additional requirements is greatly influenced by the spatio-temporal characteristics of the scenario\u27s barriers

3D analytical modelling and iterative solution for high performance computing clusters

Mobile Cloud Computing enables the migration of services to the edge of the Internet. Therefore, high-performance computing clusters are widely deployed to improve computational capabilities of such environments. However, they are prone to failures and need analytical models to predict their behaviour in order to deliver desired quality-of-service and quality-of-experience to mobile users. This paper proposes a 3D analytical model and a problem-solving approach for sustainability evaluation of high-performance computing clusters. The proposed solution uses an iterative approach to obtain performance measurements to overcome the state space explosion problem. The availability modelling and evaluation of master and computing nodes are performed using a multi-repairman approach. The optimum number of repairmen is also obtained to get realistic results and reduce the overall cost. The proposed model is validated using discrete event simulation. The analytical approach is much faster and in good agreement with the simulations. The analysis focuses on mean queue length, throughput, and mean response time outputs. The maximum differences between analytical and simulation results in the considered scenarios of up to a billion states are less than1.149%,3.82%, and3.76%respectively. These differences are well within the5%of confidence interval of the simulation and the proposed model

Several approaches for the traveling salesman problem

We characterize both approaches, mldp and k-mldp, with several methodologies; both a linear and a non-linear mathematical formulation are proposed. Additionally, the design and implementation of an exact methodology to solve both linear formulations is implemented and with it we obtained exact results. Due to the large computation time these formulations take to be solved with the exact methodology proposed, we analyse the complexity each of these approaches and show that both problems are NP-hard. As both problems are NP-hard, we propose three metaheuristic methods to obtain solutions in shorter computation time. Our solution methods are population based metaheuristics which exploit the structure of both problems and give good quality solutions by introducing novel local search procedures which are able to explore more efficiently their search space and to obtain good quality solutions in shorter computation time. Our main contribution is the study and characterization of a bi-objective problematic involving the minimization of two objectives: an economic one which aims to minimize the total travel distance, and a service-quality objective which aims to minimize of the waiting time of the clients to be visited. With this combination of objectives, we aim to characterize the inclusion of the client in the decision-making process to introduce service-quality decisions alongside a classic routing objective.This doctoral dissertation studies and characterizes of a combination of objectives with several logistic applications. This combination aims to pursue not only a company benefit but a benefit to the clients waiting to obtain a service or a product. In classic routing theory, an economic approach is widely studied: the minimization of traveled distance and cost spent to perform the visiting is an economic objective. This dissertation aims to the inclusion of the client in the decision-making process to bring out a certain level of satisfaction in the client set when performing an action. We part from having a set of clients demanding a service to a certain company. Several assumptions are made: when visiting a client, an agent must leave from a known depot and come back to it at the end of the tour assigned to it. All travel times among the clients and the depot are known, as well as all service times on each client. This is to say, the agent knows how long it will take to reach a client and to perform the requested service in the client location. The company is interested in improving two characteristics: an economic objective as well as a servicequality objective by minimizing the total travel distance of the agent while also minimizing the total waiting time of the clients. We study two main approaches: the first one is to fulfill the visits assuming there is a single uncapacitated vehicle, this is to say that such vehicle has infinite capacity to attend all clients. The second one is to fulfill the visits with a fleet of k-uncapacitated vehicles, all of them restricted to an strict constraint of being active and having at least one client to visit. We denominate the single-vehicle approach the minimum latency-distance problem (mldp), and the k-sized fleet the k-minimum latency-distance problem (k-mldp). As previously stated, this company has two options: to fulfil the visits with a single-vehicle or with a fixed-size fleet of k agents to perform the visits

Improved Approximation Algorithms for the Expanding Search Problem

A searcher faces a graph with edge lengths and vertex weights, initially having explored only a given starting vertex. In each step, the searcher adds an edge to the solution that connects an unexplored vertex to an explored vertex. This requires an amount of time equal to the edge length. The goal is to minimize the weighted sum of the exploration times over all vertices. We show that this problem is hard to approximate and provide algorithms with improved approximation guarantees. For the general case, we give a (2e+?)-approximation for any ? > 0. For the case that all vertices have unit weight, we provide a 2e-approximation. Finally, we provide a PTAS for the case of a Euclidean graph. Previously, for all cases only an 8-approximation was known