Design issues for agent-based resource locator systems

While knowledge is viewed by many as an asset, it is often difficult to locate particularitems within a large electronic corpus. This paper presents an agent based framework for the location of resources to resolve a specific query, and considers the associated design issue. Aspects of the work presented complements current research into both expertise finders and recommender systems. The essential issues for the proposed design are scalability, together ith the ability to learn and adapt to changing resources. As knowledge is often implicit within electronic resources, and therefore difficult to locate, we have proposed the use of ontologies, to extract the semantics and infer meaning to obtain the results required. We explore the use of communities of practice, applying ontology-based networks, and e-mail message exchanges to aid the resource discovery process

The Web 2.0 as Marketing Tool: Opportunities for SMEs

The new generation of Internet applications widely known as Social Media or Web 2.0 offers corporations a whole range of opportunities for improving their marketing efficiency and internal operations. Web 2.0 applications have already become part of the daily life of an increasing number of consumers who regard them as prime channels of communication, information exchange, sharing of expertise, dissemination of individual creativity and entertainment. Web logs, podcasts, online forums and social networks are rapidly becoming major sources of customer information and influence while the effectiveness of traditional mass media is rapidly decreasing. Using the social media as a marketing tool is an issue attracting increasing attention. The hitherto experience is that large public corporations are more likely to make use of such instruments as part of their marketing and internal operations (McKinsey, 2007).The paper defines the Web 2.0 phenomenon and based on the experience of large corporations examines how SMEs could engage the various Web 2.0 instruments in order to efficiently market their products, improve customer relations, increase customer retention and enhance internal operations

Reviews

Brian Clegg, Mining The Internet — Information Gathering and Research on the Net, Kogan Page: London, 1999. ISBN: 0–7494–3025–7. Paperback, 147 pages, £9.99

Family orientation, strategy and organizational learning as predictors of knowledge management in Dutch SMEs

Knowledge management (KM) is becoming a growing concern in management research and practice because of its role in determining firm innovation capability and in enhancing working life quality of knowledge workers. Although research and policy interest in KM is beginning to grow for small and medium-sized suppliers, still relatively limited attention has been paid to understand the specifics of KM issues of SMEs in particular. Previous studies rely on either qualitative case studies or very small samples. In this study, we will investigate KM among SMEs using empirical data from about 2000 SMEs. The aim of this study is to investigate the prevalence of different KM techniques and the determinants of KM. We found that SMEs are most likely to acquire knowledge by staying in touch with professionals and experts outside the company. Also, SMEs are most likely to share knowledge and experience by talking to each other and to store knowledge in formal repositories. Furthermore, we found a significant positive relationship between organizational learning and strategy and knowledge management, as well as a significant negative relationship between family orientation and knowledge management. In conclusion, knowledge management practices are not independent from other resources and processes inside SMEs. Therefore, there is no all-in-one knowledge management practices package for all types of SMEs across industries.

Drivers and Impacts in the Globalization of Corporate R&D: An Introduction Based on the European Experience

The globalization of R&D activities has continued its growth path as companies are increasingly trying to capture knowledge and market opportunities internationally. The rapid evolution of national economies and the ways to conduct knowledge-intensive businesses has led researchers and analysts to pursue a deeper understanding of the globalization of corporate R&D and the related driving factors and impacts. This introduction to the Special Section: "Globalization and Corporate R&D" forthcoming in Industrial and Corporate Change (vol. 20 (2), April 2011) provides an update of trends in the globalization of corporate R&D. It reviews the literature on the main drivers and impacts of the process under investigation, introduces the papers for this Special Section, and offers some concluding remarks.outsourcing, R&D, globalization, FDI

Critical knowledge map as a decision tool for knowledge transfer actions

Knowledge transfer is no longer reducible to classical solutions such as face-to-face training, technical education or tutoring. Knowledge to be transferred is professional knowledge (Business Knowledge). It involves the whole Knowledge Capital within an organization. Identifying the knowledge components that are worthwhile transferring is not an easy task. This is the problem addressed in this paper.Knowledge transfer, Knowledge Management, Knowledge mapping, Knowledge capitalization

The design and evaluation of EKE, a semi-automated email knowledge extraction tool

This paper presents an approach to locating experts within organisations through the use of the indispensable communication medium and source of information, email. The approach was realised through the email expert locator architecture developed by the authors, which uses email content in the modelling of individuals' expertise profiles. The approach has been applied to a real-world application, EKE, and evaluated using focus group sessions and system trials. In this work, the authors report the findings obtained from the focus groups sessions. The aim of the sessions was to obtain information about the participants' perceptions, opinions, underlying attitudes, and recommendations with regard to the notion of exploiting email content for expertise profiling. The paper provides a review of the various approaches to expertise location that have been developed and highlights the end-users' perspectives on the usability and functionality of EKE and the socio-ethical challenges raised by its adoption from an industrial perspective. © 2012 Operational Research Society. All rights reserved

'Whither the Service Class Re-investigating the middle layers of employment in the 21st Century

The purpose of this working paper is to contribute towards the continuing debate on the nature of class structure in the West, recognising that occupation has constituted the central device in the construction of theoretical approaches in this area. The paper is critical of the notion that there can be a simple congruence between occupation and class, but is nevertheless committed to the view that the workplace remains a key site wherein class antagonisms are played out. Using primary data the paper explores workplace relations between research scientists and their employing organisation, a major pharmaceutical firm. It considers theoretical approaches to locating these middle layers and in particular the suggestion that they form a new service class. The paper concludes that there are weaknesses in the notion of a service class both theoretically and in practice and argues that Marxist theories of class, and labour process theories concerned with management control, have significant explanatory power when applied to the interview data presented here. Rather than witnessing the growth of a service class and the death of the working class, the paper argues, we are seeing it transformed and re-generated