A prescriptive approach to qualify and quantify customer value for value-based requirements engineering

Recently, customer-based product development is becoming a popular paradigm. Customer expectations and needs can be identified and transformed into requirements for product design with the help of various methods and tools. However, in many cases, these models fail to focus on the perceived value that is crucial when customers make the decision of purchasing a product. In this paper, a prescriptive approach to support value-based requirements engineering (RE) is proposed, describing the foundations, procedures and initial applications in the context of RE for commercial aircraft. An integrated set of techniques, such as means-ends analysis, part-whole analysis and multi-attribute utility theory is introduced in order to understand customer values in depth and width. Technically, this enables identifying the implicit value, structuring logically collected statements of customer expectations and performing value modelling and simulation. Additionally, it helps to put in place a system to measure customer satisfaction that is derived from the proposed approach. The approach offers significant potential to develop effective value creation strategies for the development of new product

A dynamic multi-attribute group emergency decision making method considering experts’ hesitation

Multi-attribute group emergency decision making (MAGEDM) has become a valuable research topic in the last few years due to its effectiveness and reliability in dealing with real-world emergency events (EEs). Dynamic evolution and uncertain information are remarkable features of EEs. The former means that information related to EEs is usually changing with time and the development of EEs. To make an effective and appropriate decision, such an important feature should be addressed during the emergency decision process; however, it has not yet been discussed in current MAGEDM problems. Uncertain information is a distinct feature of EEs, particularly in their early stage; hence, experts involved in aMAGEDM problem might hesitate when they provide their assessments on different alternatives concerning different criteria. Their hesitancy is a practical and inevitable issue, which plays an important role in dealing with EEs successfully, and should be also considered in real world MAGEDM problems. Nevertheless, it has been neglected in existing MAGEDM approaches. To manage such limitations, this study intends to propose a novel MAGEDM method that deals with not only the dynamic evolution of MAGEDM problems, but also takes into account uncertain information, including experts’ hesitation. A case study is provided and comparisons with current approaches and related discussions are presented to illustrate the feasibility and validity of the proposed method.This work was partly supported by the Young Doctoral Dissertation Project of Social Science Planning Project of Fujian Province (Project No. FJ2016C202), National Natural Science Foundation of China (Project No. 71371053, 61773123), Spanish National Research Project ( Project No. TIN2015-66524-P), and Spanish Ministry of Economy and Finance Postdoctoral Fellow (IJCI-2015- 23715)

An evaluation methodology for ergonomic design of electronic consumer products based on fuzzy axiomatic design

This article is posted with permission of OCP Science imprint. Copyright @ 2008 Old City Publishing Group.The development life cycle of software and electronic products has been shortened by the growth of rapid prototyping techniques. The evaluation of electronic consumer products should consider hardware and software as well as the ergonomic usability, emotional appeal and aesthetic integrity of the design. This research follows a systematic approach to develop an evaluation methodology for electronic mobile products on ergonomic design. The proposed methodology is based on fuzzy multi attribute decision making and fuzzy axiomatic design realized in three steps; determination of ergonomic attributes for electronic consumer products, determination of a representative set of alternatives, and selection of the best alternative in terms of ergonomic design by utilizing fuzzy axiomatic design. A case study is also provided to support the proposed methodology

An Evolutionary Learning Approach for Adaptive Negotiation Agents

Developing effective and efficient negotiation mechanisms for real-world applications such as e-Business is challenging since negotiations in such a context are characterised by combinatorially complex negotiation spaces, tough deadlines, very limited information about the opponents, and volatile negotiator preferences. Accordingly, practical negotiation systems should be empowered by effective learning mechanisms to acquire dynamic domain knowledge from the possibly changing negotiation contexts. This paper illustrates our adaptive negotiation agents which are underpinned by robust evolutionary learning mechanisms to deal with complex and dynamic negotiation contexts. Our experimental results show that GA-based adaptive negotiation agents outperform a theoretically optimal negotiation mechanism which guarantees Pareto optimal. Our research work opens the door to the development of practical negotiation systems for real-world applications

Analysis of the potentials of multi criteria decision analysis methods to conduct sustainability assessment

Sustainability assessments require the management of a wide variety of information types, parameters and uncertainties. Multi criteria decision analysis (MCDA) has been regarded as a suitable set of methods to perform sustainability evaluations as a result of its flexibility and the possibility of facilitating the dialogue between stakeholders, analysts and scientists. However, it has been reported that researchers do not usually properly define the reasons for choosing a certain MCDA method instead of another. Familiarity and affinity with a certain approach seem to be the drivers for the choice of a certain procedure. This review paper presents the performance of five MCDA methods (i.e. MAUT, AHP, PROMETHEE, ELECTRE and DRSA) in respect to ten crucial criteria that sustainability assessments tools should satisfy, among which are a life cycle perspective, thresholds and uncertainty management, software support and ease of use. The review shows that MAUT and AHP are fairly simple to understand and have good software support, but they are cognitively demanding for the decision makers, and can only embrace a weak sustainability perspective as trade-offs are the norm. Mixed information and uncertainty can be managed by all the methods, while robust results can only be obtained with MAUT. ELECTRE, PROMETHEE and DRSA are non-compensatory approaches which consent to use a strong sustainability concept, accept a variety of thresholds, but suffer from rank reversal. DRSA is less demanding in terms of preference elicitation, is very easy to understand and provides a straightforward set of decision rules expressed in the form of elementary “if … then …” conditions. Dedicated software is available for all the approaches with a medium to wide range of results capability representation. DRSA emerges as the easiest method, followed by AHP, PROMETHEE and MAUT, while ELECTRE is regarded as fairly difficult. Overall, the analysis has shown that most of the requirements are satisfied by the MCDA methods (although to different extents) with the exclusion of management of mixed data types and adoption of life cycle perspective which are covered by all the considered approaches

Decision Making: A Computer-Science and Information-Technology Viewpoint

We address the phenomenon of decision making from the viewpoint of computer science and information technology. The basic question from this viewpoint is: what can the computer offer to decision makers and how it can support their work? Therefore, the main issue is to provide support to people who make complex decisions. In this article, we first present the taxonomy of disciplines that are concerned with methodological and operational aspects of decision support. At the main level, we distinguish between decision sciences, which are concerned with human decision making, and decision systems, which address computer decision making. This is followed by basic definitions related to decision processes and their components. We also describe properties that characterise different classes of decision problems. In the main part of the article, we present three prevailing approaches to decision support and give illustrative examples of their application: decision analysis, operational research, and decision support systems. Finally, we make a short overview of the area of decision systems and its achievements.decision making, decision sciences, decision support, decision analysis, decision systems