Recommending Bug Assignment Approaches for Individual Bug Reports: An Empirical Investigation

Multiple approaches have been proposed to automatically recommend potential developers who can address bug reports. These approaches are typically designed to work for any bug report submitted to any software project. However, we conjecture that these approaches may not work equally well for all the reports in a project. We conducted an empirical study to validate this conjecture, using three bug assignment approaches applied on 2,249 bug reports from two open source systems. We found empirical evidence that validates our conjecture, which led us to explore the idea of identifying and applying the best-performing approach for each bug report to obtain more accurate developer recommendations. We conducted an additional study to assess the feasibility of this idea using machine learning. While we found a wide margin of accuracy improvement for this approach, it is far from achieving the maximum possible improvement and performs comparably to baseline approaches. We discuss potential reasons for these results and conjecture that the assignment approaches may not capture important information about the bug assignment process that developers perform in practice. The results warrant future research in understanding how developers assign bug reports and improving automated bug report assignmen

On the use of Machine Learning and Deep Learning for Text Similarity and Categorization and its Application to Troubleshooting Automation

Troubleshooting is a labor-intensive task that includes repetitive solutions to similar problems. This task can be partially or fully automated using text-similarity matching to find previous solutions, lowering the workload of technicians. We develop a systematic literature review to identify the best approaches to solve the problem of troubleshooting automation and classify incidents effectively. We identify promising approaches and point in the direction of a comprehensive set of solutions that could be employed in solving the troubleshooting automation problem

ADPTriage: Approximate Dynamic Programming for Bug Triage

Bug triaging is a critical task in any software development project. It entails triagers going over a list of open bugs, deciding whether each is required to be addressed, and, if so, which developer should fix it. However, the manual bug assignment in issue tracking systems (ITS) offers only a limited solution and might easily fail when triagers must handle a large number of bug reports. During the automated assignment, there are multiple sources of uncertainties in the ITS, which should be addressed meticulously. In this study, we develop a Markov decision process (MDP) model for an online bug triage task. In addition to an optimization-based myopic technique, we provide an ADP-based bug triage solution, called ADPTriage, which has the ability to reflect the downstream uncertainty in the bug arrivals and developers' timetables. Specifically, without placing any limits on the underlying stochastic process, this technique enables real-time decision-making on bug assignments while taking into consideration developers' expertise, bug type, and bug fixing time. Our result shows a significant improvement over the myopic approach in terms of assignment accuracy and fixing time. We also demonstrate the empirical convergence of the model and conduct sensitivity analysis with various model parameters. Accordingly, this work constitutes a significant step forward in addressing the uncertainty in bug triage solution

Software bug management from bug reports to bug signatures

Ph.DDOCTOR OF PHILOSOPH

Using Screenshot Attachments in Issue Reports for Triaging

In previous work, we deployed IssueTAG, which uses the texts present in the one-line summary and the description fields of the issue reports to automatically assign them to the stakeholders, who are responsible for resolving the reported issues. Since its deployment on January 12, 2018 at Softtech, i.e., the software subsidiary of the largest private bank in Turkey, IssueTAG has made a total of 301,752 assignments (as of November 2021). One observation we make is that a large fraction of the issue reports submitted to Softtech has screenshot attachments and, in the presence of such attachments, the reports often convey less information in their one-line summary and the description fields, which tends to reduce the assignment accuracy. In this work, we use the screenshot attachments as an additional source of information to further improve the assignment accuracy, which (to the best of our knowledge) has not been studied before in this context. In particular, we develop a number of multi-source (using both the issue reports and the screenshot attachments) and single-source assignment models (using either the issue reports or the screenshot attachments) and empirically evaluate them on real issue reports. In the experiments, compared to the currently deployed single-source model in the field, the best multi-source model developed in this work, significantly (both in the practical and statistical sense) improved the assignment accuracy for the issue reports with screenshot attachments from 0.843 to 0.858 at acceptable overhead costs, a result strongly supporting our basic hypothesis.Comment: Preprint for EMSE journa