Experience-driven Engineering in IoT: The Importance of User Experience for Developing Connected Products People Love

In this paper, we describe the factors we have seen as influential in building contemporary tools specifically through the lens of connected devices and experiences. The Internet of things (IoT) provides a radically improved way to see how our tools/devices actually perform in the field and if customers use, abuse, or do not understand them. The complexity associated with designing a connected product or experience often causes its architect to focus almost exclusively on the enabling technology itself as opposed to the actual design and end user experience—the value or utility—that they create it for. We walk through fundamental design principles. This paper provides principles, frameworks, recommendations, and resources to ensure human-centered and user experience-led design for the IoT

New Product Development Processes for IOT-Enabled Home Use Medical Devices: A Systematic Review

Background: In the new forefront of healthcare at patients’ homes, medical devices developed to use at home setting by lay users are essential. The adoption of home-use medical devices will benefit both patients and public healthcare services in terms of quality of life, enhanced outcomes, and reduced cost of care. Home use medical devices associated with Internet-Of-Things (IOT) technology assists patients in performing self-care as well as providing health information remotely to health care professionals. However, adopting technology requires understanding the nature of the medical device and medical device development (MDD). Existing studies concerning the new product development (NPD) processes or design processes were systematically reviewed to explore knowledge and expertise to provide a framework for IOT engineers or designers to adopt IOT technology to home use medical devices. Objective: This study aimed to review the published literature to explore the current studies in the field of the NPD process, design process, design methodology, and outcome of the device affecting user acceptance. Methods: A systematic review following PRISMA guidelines of the English language literature from four electronic databases and academic search engines published from 2007 to 2018 was conducted. The papers were screened and assessed following predefined inclusive and exclusive criteria. The results were analyzed according to the research questions. Results: The findings revealed state-of-the-art in the NPD process and design process (n=4), the design methodology (n=23), and the resultant outcomes of empirical or clinical research in the validation stage (n=14) of medical device development (MDD). The findings also delineated existing studies in NPD, design process, and design methodologies aimed to ensure that medical devices would be effective and safe. Human factor engineering (HFE), cognitive method, ethnographic, and other methodologies were proposed to understand users, uses and context of use. Barriers, constraints, and multidisciplinary communication were addressed. Tools, processes, and methodologies were proposed to overcome the barriers. Conclusion: As home-use medical device development (MDD) and the adoption of IOT technology is now at a crossroads. This study addresses the necessity for future academic studies related to IOT adoption to MDD, including unique risks, multidisciplinary problems, emerging from IOT technology. Finally, future studies aimed at fabricating the NPD process or design process for IOT home-use medical devices to gain user acceptance were outlined

Mist and Edge Computing Cyber-Physical Human-Centered Systems for Industry 5.0: A Cost-Effective IoT Thermal Imaging Safety System

While many companies worldwide are still striving to adjust to Industry 4.0 principles, the transition to Industry 5.0 is already underway. Under such a paradigm, Cyber-Physical Human-centered Systems (CPHSs) have emerged to leverage operator capabilities in order to meet the goals of complex manufacturing systems towards human-centricity, resilience and sustainability. This article first describes the essential concepts for the development of Industry 5.0 CPHSs and then analyzes the latest CPHSs, identifying their main design requirements and key implementation components. Moreover, the major challenges for the development of such CPHSs are outlined. Next, to illustrate the previously described concepts, a real-world Industry 5.0 CPHS is presented. Such a CPHS enables increased operator safety and operation tracking in manufacturing processes that rely on collaborative robots and heavy machinery. Specifically, the proposed use case consists of a workshop where a smarter use of resources is required, and human proximity detection determines when machinery should be working or not in order to avoid incidents or accidents involving such machinery. The proposed CPHS makes use of a hybrid edge computing architecture with smart mist computing nodes that processes thermal images and reacts to prevent industrial safety issues. The performed experiments show that, in the selected real-world scenario, the developed CPHS algorithms are able to detect human presence with low-power devices (with a Raspberry Pi 3B) in a fast and accurate way (in less than 10 ms with a 97.04% accuracy), thus being an effective solution that can be integrated into many Industry 5.0 applications. Finally, this article provides specific guidelines that will help future developers and managers to overcome the challenges that will arise when deploying the next generation of CPHSs for smart and sustainable manufacturing.Comment: 32 page

A Systematic Review of User Mental Models on Applications Sustainability

In Human-Computer Interaction (HCI), a user’s mental model affects application sustainability. This study's goal is to find and assess previous work in the area of user mental models and how it relates to the sustainability of application. Thus, a systematic review process was used to identify 641 initial articles, which were then screened based on inclusion and exclusion criteria. According to the review, it has been observed that the mental model of a user has an impact on the creation of applications not only within the domain of Human-Computer Interaction (HCI), but also in other domains such as Enterprise Innovation Ecology, Explainable Artificial Intelligence (XAI), Information Systems (IS), and various others. The examined articles discussed company managers' difficulties in prioritising innovation and ecology, and the necessity to understand users' mental models to build and evaluate intelligent systems. The reviewed articles mostly used experimental, questionnaire, observation, and interviews, by applying either qualitative, quantitative, or mixed-method methodologies. This study highlights the importance of user mental models in application sustainability, where developers may create apps that suit user demands, fit with cognitive psychology principles, and improve human-AI collaboration by understanding user mental models. This study also emphasises the importance of user mental models in the long-term viability and sustainability of applications, and provides significant insights for application developers and researchers in building more user-centric and sustainable applications

Setting the relationship between human-centered approaches and users? Digital well-being: A review

With the advancement of technology and advent of the new digital era, the society is getting increasingly exposed to novel technologies, digital platforms, or smart devices. This reality opens a wide range of questions about the benefits and challenges of technology and its impact on humans. In this context, the present study investigates the relationship between human-centered approaches and their application to achieve users' digital well-being, as well as explores whether marketing and business industry are sufficiently considering human-centered approaches in their implementation of practices that care for users' digital wellbeing. To this end, we conduct a systematic literature review. The exploratory results confirm that the implementation of human-centered approaches makes it possible to achieve a greater user well-being in the marketing and management sector. Additionally, we also identify and dis-cuss seven more relevant areas. Our review concludes with a discussion of the theoretical and practical implications of our findings for further research on the use of human-centric and digital well-being concepts.info:eu-repo/semantics/publishedVersio

IoT aplicado a sistemas de riego en agricultura: Un análisis de usabilidad

The Internet of Things favors using technological tools in rural environments thanks to the ability to connect to the Internet between devices that facilitate daily tasks. The research aims to evaluate the usability of the decision support system for irrigation in agriculture, AgroRIEGO, through the development of an IoT-based device. The sponsors of this project were the Ministry of Information and Communication Technologies and the Center of Excellence in the Internet of Things Appropriation (CEA-IoT) in Colombia. Among the methods used is the use of the heuristic evaluation technique, structured into 15 categories and 62 subcategories of assessment. This analysis was complemented by the contribution of a group of experts in the design and development of IoT applications and devices and agriculture to assess the system's attributes.El Internet de las Cosas favorece el aprovechamiento de las herramientas tecnológicas en ambientes rurales, gracias a la capacidad de conexión a Internet entre dispositivos que facilita el quehacer diario. El objetivo de la investigación es evaluar la usabilidad del sistema de soporte para la toma de decisiones de riego en el agro, AgroRIEGO, que se tiene desde el desarrollo de una aplicación de un dispositivo basado en IoT. El patrocinador de este proyecto fue el Ministerio de Tecnologías de Información y Comunicación y el Centro de Excelencia de Apropiación en Internet de las Cosas (CEA-IoT) en Colombia. Dentro de los métodos usados se encuentra el uso de la técnica de evaluación heurística, estructurada en 15 categorías y 62 subcategorías de valoración. Este análisis se complementa con el aporte de un grupo de expertos en el diseño y desarrollo de aplicaciones y dispositivos IoT y el agro para valorar los atributos del sistema