Anything Relationship Management (xRM) as Management Layer for the Hyper-connected Society

There is a strong consensus that collaboration and co-creation will become one of the main business drivers in the future. However, the question of how to set-up inter-organizational relationships and involve stakeholders in an efficient way still remains largely unsolved. This paper proposes Anything Relationship Management (xRM) as managerial and technological foundation and platform providing interoperability between different stakeholder groups. It provides an overview of the evolution of the relationship management concept, analyzes the current status of the xRM solution market and proposes an xRM-framework for collaborative networks and cyber-physical systems

Processes and Tools for Decision Support

The change in description of Decision Support Systems (DSS) from "concept" through "movement" to "bandwagon" clearly illustrates the growing interest in the managerial as well as in the research field for decision support systems in their different manifestations. One may expect that a conference on processes and tools for decision support brings together people from practice and research, whose experiences give insight in the direction the bandwagon is likely to go. This brings us to the question how expertise on processes and tools for decision support can be stored in such a way that one can get advice when developing future DSS. This asks for the definition and construction of a knowledge base, into which the expertise can be brought. In section 2 of this book, the authors address possible frameworks for such a knowledge base. In section 3 they place the papers presented into the chosen framework. Finally an attempt to make inferences from the contributed papers is made