Second-Level Digital Divide: Mapping Differences in People's Online Skills

Much of the existing approach to the digital divide suffers from an important limitation. It is based on a binary classification of Internet use by only considering whether someone is or is not an Internet user. To remedy this shortcoming, this project looks at the differences in people's level of skill with respect to finding information online. Findings suggest that people search for content in a myriad of ways and there is a large variance in how long people take to find various types of information online. Data are collected to see how user demographics, users' social support networks, people's experience with the medium, and their autonomy of use influence their level of user sophistication.Comment: 29th TPRC Conference, 200

An ant-colony based approach for real-time implicit collaborative information seeking

This document is an Accepted Manuscript of the following article: Alessio Malizia, Kai A. Olsen, Tommaso Turchi, and Pierluigi Crescenzi, ‘An ant-colony based approach for real-time implicit collaborative information seeking’, Information Processing & Management, Vol. 53 (3): 608-623, May 2017. Under embargo until 31 July 2018. The final, definitive version of this paper is available online at doi: https://doi.org/10.1016/j.ipm.2016.12.005, published by Elsevier Ltd.We propose an approach based on Swarm Intelligence — more specifically on Ant Colony Optimization (ACO) — to improve search engines’ performance and reduce information overload by exploiting collective users’ behavior. We designed and developed three different algorithms that employ an ACO-inspired strategy to provide implicit collaborative-seeking features in real time to search engines. The three different algorithms — NaïveRank, RandomRank, and SessionRank — leverage on different principles of ACO in order to exploit users’ interactions and provide them with more relevant results. We designed an evaluation experiment employing two widely used standard datasets of query-click logs issued to two major Web search engines. The results demonstrated how each algorithm is suitable to be employed in ranking results of different types of queries depending on users’ intent.Peer reviewedFinal Accepted Versio

The Search as Learning Spaceship: Toward a Comprehensive Model of Psychological and Technological Facets of Search as Learning

Using a Web search engine is one of today’s most frequent activities. Exploratory search activities which are carried out in order to gain knowledge are conceptualized and denoted as Search as Learning (SAL). In this paper, we introduce a novel framework model which incorporates the perspective of both psychology and computer science to describe the search as learning process by reviewing recent literature. The main entities of the model are the learner who is surrounded by a specific learning context, the interface that mediates between the learner and the information environment, the information retrieval (IR) backend which manages the processes between the interface and the set of Web resources, that is, the collective Web knowledge represented in resources of different modalities. At first, we provide an overview of the current state of the art with regard to the five main entities of our model, before we outline areas of future research to improve our understanding of search as learning processes. Copyright © 2022 von Hoyer, Hoppe, Kammerer, Otto, Pardi, Rokicki, Yu, Dietze, Ewerth and Holtz

5 − 4 ≠ 4 − 3: On the Uneven Gaps between Different Levels of Graded User Satisfaction in Interactive Information Retrieval Evaluation

Similar to other ground truth measures, graded user satisfaction has been frequently employed as a continuous variable in information retrieval evaluation based on the assumption that intervals between adjacent grades are quantitatively equal. To examine the validity of equal-gap assumption and explore dynamic perceptual thresholds triggering grade changes in search evaluation, we investigate the extent to which users are sensitive to changes in search efforts and outcomes across different gaps of graded satisfaction. Experiments on four user study datasets (15,337 queries) indicate that 1) User satisfaction sensitivity, especially to offline evaluation metrics, changes significantly across gaps in satisfaction scale; 2) the size and direction of changes in sensitivity vary across study settings, search types, and intentions, especially within “3-5” scale subrange. This study speaks to the fundamentals of user-centered evaluation and advances the knowledge of heterogeneity in satisfaction sensitivity to search efforts and gains and implicit changes in evaluation thresholds