Detecting and Monitoring Hate Speech in Twitter

Social Media are sensors in the real world that can be used to measure the pulse of societies. However, the massive and unfiltered feed of messages posted in social media is a phenomenon that nowadays raises social alarms, especially when these messages contain hate speech targeted to a specific individual or group. In this context, governments and non-governmental organizations (NGOs) are concerned about the possible negative impact that these messages can have on individuals or on the society. In this paper, we present HaterNet, an intelligent system currently being used by the Spanish National Office Against Hate Crimes of the Spanish State Secretariat for Security that identifies and monitors the evolution of hate speech in Twitter. The contributions of this research are many-fold: (1) It introduces the first intelligent system that monitors and visualizes, using social network analysis techniques, hate speech in Social Media. (2) It introduces a novel public dataset on hate speech in Spanish consisting of 6000 expert-labeled tweets. (3) It compares several classification approaches based on different document representation strategies and text classification models. (4) The best approach consists of a combination of a LTSM+MLP neural network that takes as input the tweet’s word, emoji, and expression tokens’ embeddings enriched by the tf-idf, and obtains an area under the curve (AUC) of 0.828 on our dataset, outperforming previous methods presented in the literatureThe work by Quijano-Sanchez was supported by the Spanish Ministry of Science and Innovation grant FJCI-2016-28855. The research of Liberatore was supported by the Government of Spain, grant MTM2015-65803-R, and by the European Union’s Horizon 2020 Research and Innovation Programme, under the Marie Sklodowska-Curie grant agreement No. 691161 (GEOSAFE). All the financial support is gratefully acknowledge

Modeling Crowd Feedback in the Mobile App Market

Mobile application (app) stores, such as Google Play and the Apple App Store, have recently emerged as a new model of online distribution platform. These stores have expanded in size in the past five years to host millions of apps, offering end-users of mobile software virtually unlimited options to choose from. In such a competitive market, no app is too big to fail. In fact, recent evidence has shown that most apps lose their users within the first 90 days after initial release. Therefore, app developers have to remain up-to-date with their end-users’ needs in order to survive. Staying close to the user not only minimizes the risk of failure, but also serves as a key factor in achieving market competitiveness as well as managing and sustaining innovation. However, establishing effective communication channels with app users can be a very challenging and demanding process. Specifically, users\u27 needs are often tacit, embedded in the complex interplay between the user, system, and market components of the mobile app ecosystem. Furthermore, such needs are scattered over multiple channels of feedback, such as app store reviews and social media platforms. To address these challenges, in this dissertation, we incorporate methods of requirements modeling, data mining, domain engineering, and market analysis to develop a novel set of algorithms and tools for automatically classifying, synthesizing, and modeling the crowd\u27s feedback in the mobile app market. Our analysis includes a set of empirical investigations and case studies, utilizing multiple large-scale datasets of mobile user data, in order to devise, calibrate, and validate our algorithms and tools. The main objective is to introduce a new form of crowd-driven software models that can be used by app developers to effectively identify and prioritize their end-users\u27 concerns, develop apps to meet these concerns, and uncover optimized pathways of survival in the mobile app ecosystem

Advancement of artificial intelligence techniques based lexicon emotion analysis for vaccine of COVID-19

Emotions are a vital and fundamental part of life. Everything we do, say, or do not say, somehow reflects some of our feelings, perhaps not immediately. To analyze a human's most fundamental behavior, we must examine these feelings using emotional data, also known as affect data. Text, voice, and other types of data can be used. Affective Computing, which uses this emotional data to analyze emotions, is a scientific fields. Emotion computation is a difficult task; significant progress has been made, but there is still scope for improvement. With the introduction of social networking sites, it is now possible to connect with people from all over the world. Many people are attracted to examining the text available on these various social websites. Analyzing this data through the Internet means we're exploring the entire continent, taking in all of the communities and cultures along the way. This paper analyze text emotion of Iraqi people about COVID-19 using data collected from twitter, People's opinions can be classified based on lexicon into different separate classifications of feelings (anticipation, anger, trust, fear, sadness, surprise, disgust, and joy) as well as two distinct emotions (positive and negative), which can then be visualized using charts to find the most prevalent emotion using lexicon-based analysis

Emotions in context: examining pervasive affective sensing systems, applications, and analyses

Pervasive sensing has opened up new opportunities for measuring our feelings and understanding our behavior by monitoring our affective states while mobile. This review paper surveys pervasive affect sensing by examining and considering three major elements of affective pervasive systems, namely; “sensing”, “analysis”, and “application”. Sensing investigates the different sensing modalities that are used in existing real-time affective applications, Analysis explores different approaches to emotion recognition and visualization based on different types of collected data, and Application investigates different leading areas of affective applications. For each of the three aspects, the paper includes an extensive survey of the literature and finally outlines some of challenges and future research opportunities of affective sensing in the context of pervasive computing

Opinion Mining for Software Development: A Systematic Literature Review

Opinion mining, sometimes referred to as sentiment analysis, has gained increasing attention in software engineering (SE) studies. SE researchers have applied opinion mining techniques in various contexts, such as identifying developers’ emotions expressed in code comments and extracting users’ critics toward mobile apps. Given the large amount of relevant studies available, it can take considerable time for researchers and developers to figure out which approaches they can adopt in their own studies and what perils these approaches entail. We conducted a systematic literature review involving 185 papers. More specifically, we present 1) well-defined categories of opinion mining-related software development activities, 2) available opinion mining approaches, whether they are evaluated when adopted in other studies, and how their performance is compared, 3) available datasets for performance evaluation and tool customization, and 4) concerns or limitations SE researchers might need to take into account when applying/customizing these opinion mining techniques. The results of our study serve as references to choose suitable opinion mining tools for software development activities, and provide critical insights for the further development of opinion mining techniques in the SE domain

Multi-class machine classification of suicide-related communication on Twitter

The World Wide Web, and online social networks in particular, have increased connectivity between people such that information can spread to millions of people in a matter of minutes. This form of online collective contagion has provided many benefits to society, such as providing reassurance and emergency management in the immediate aftermath of natural disasters. However, it also poses a potential risk to vulnerable Web users who receive this information and could subsequently come to harm. One example of this would be the spread of suicidal ideation in online social networks, about which concerns have been raised. In this paper we report the results of a number of machine classifiers built with the aim of classifying text relating to suicide on Twitter. The classifier distinguishes between the more worrying content, such as suicidal ideation, and other suicide-related topics such as reporting of a suicide, memorial, campaigning and support. It also aims to identify flippant references to suicide. We built a set of baseline classifiers using lexical, structural, emotive and psychological features extracted from Twitter posts. We then improved on the baseline classifiers by building an ensemble classifier using the Rotation Forest algorithm and a Maximum Probability voting classification decision method, based on the outcome of base classifiers. This achieved an F-measure of 0.728 overall (for 7 classes, including suicidal ideation) and 0.69 for the suicidal ideation class. We summarise the results by reflecting on the most significant predictive principle components of the suicidal ideation class to provide insight into the language used on Twitter to express suicidal ideation. Finally, we perform a 12-month case study of suicide-related posts where we further evaluate the classification approach - showing a sustained classification performance and providing anonymous insights into the trends and demographic profile of Twitter users posting content of this type

A Survey on Cybercrime Using Social Media

There is growing interest in automating crime detection and prevention for large populations as a result of the increased usage of social media for victimization and criminal activities. This area is frequently researched due to its potential for enabling criminals to reach a large audience. While several studies have investigated specific crimes on social media, a comprehensive review paper that examines all types of social media crimes, their similarities, and detection methods is still lacking. The identification of similarities among crimes and detection methods can facilitate knowledge and data transfer across domains. The goal of this study is to collect a library of social media crimes and establish their connections using a crime taxonomy. The survey also identifies publicly accessible datasets and offers areas for additional study in this area

Sentiment Analysis in Karonese Tweet using Machine Learning

Recently, many social media users expressed their conditions, ideas, emotions using local languages ​​on social media, for example via tweets or status. Due to the large number of texts, sentiment analysis is used to identify opinions, ideas, or thoughts from social media. Sentiment analysis research has also been widely applied to local languages. Karonese is one of the largest local languages ​​in North Sumatera, Indonesia. Karo society actively use the language in expression on twitter. This study proposes two things: Karonese tweet dataset for classification and analysis of sentiment on Karonese. Several machine learning algorithms are implemented in this research, that is Logistic regression, Naive bayes, K-nearest neighbor, and Support Vector Machine (SVM). Karonese tweets is obtained from timeline twitter based on several keywords and hashtags. Transcribers from ethnic figures helped annotating the Karo tweets into three classes: positive, negative, and neutral. To get the best model, several scenarios were run based on various compositions of training data and test data. The SVM algorithm has highest accuracy, precision, recall, and F-1 scores than others. As the research is a preliminary research of sentiment analysis on Karonese language, there are many feature works to improvement