Quality of Service improvements for real time multimedia applications using next generation network architectures and blockchain in Internet Service Provider cooperative scenario

Real time communications are becoming part of our daily life, requiring constrained requisites with the purpose of being enjoyed in harmony by end users. The factors ruling these requisites are Quality of Service parameters of the users' Internet connections. Achieving a satisfactory QoS level for real time communications depends on parameters that are strongly influenced by the quality of the network connections among the Internet Service Providers, which are located in the path between final users and Over The Top service providers that are supplying them with real time services. Final users can be: business people having real time videoconferences, or adopting crytpocurrencies in their exchanges, videogamers playing online games together with others residing in other countries, migrants talking with their relatives or watching their children growing up in their home countries, people with disabilities adopting tecnologies to help them, doctors performing remote surgeries, manufacturers adopting augmented reality devices to perform dangerous tasks. Each of them performing their daily activities are requiring specific QoS parameters to their ISPs, that nowadays seem to be unable to provide them with a satisfactory QoS level for these kinds of real time services. Through the adoption of next generation networks, such as the Information Centric Networking, it would be possible to overcome the QoS problems that nowadays are experienced. By adopting Blockchain technologies, in several use cases, it would be possible to improve those security aspects related to the non-temperability of information and privacy. I started this thesis analyzing next generation architectures enabling real time multimedia communications. In Software Defined Networking, Named Data Networking and Community Information Centric Networking, I highlighted potential approaches to solve QoS problems that are affecting real time multimedia applications. During my experiments I found that applications able to transmit high quality videos, such as 4k or 8k videos, or to directly interact with devices AR/VR enabled are missing for both ICN approaches. Then I proposed a REST interface for the enforcing of a specific QoS parameter, the round trip time (RTT) taking into consideration the specific use case of a game company that connects with the same telecommunication company of the final user. Supposing that the proposed REST APIs have been deployed in the game company and in the ISP, when one or more users are experiencing lag, the game company will try to ask the ISP to reduce the RTT for that specific user or that group of users. This request can be done by performing a call to a method where IP address(es) and the maximum RTT desired are passed. I also proposed other methods, through which it would be possible to retrieve information about the QoS parameters, and exchange, if necessary, an exceeding parameter in change of another one. The proposed REST APIs can also be used in more complex scenarios, where ISPs along the path are chained together, in order to improve the end to end QoS among Over The Top service provider and final users. To store the information exchanged by using the proposed REST APIs, I proposed to adopt a permissioned blockchain, analizying the ISPs cooperative use case with Hyperledger Fabric, where I proposed the adoption of the Proof of Authority consensus algorithm, to increase the throughput in terms of transactions per second. In a specific case that I examined, I am proposing a combination of Information Centric Networking and Blockchain, in an architecture where ISPs are exchanging valuable information regarding final Users, to improve their QoS parameters. I also proposed my smart contract for the gaming delay use case, that can be used to rule the communication among those ISPs that are along the path among OTT and final users. An extension of this work can be done, by defining billing costs for the QoS improvements

The growing complexity of content delivery networks: Challenges and implications for the Internet ecosystem

Since the commercialization of the Internet, content and related applications, including video streaming, news, advertisements, and social interaction have moved online. It is broadly recognized that the rise of all of these different types of content (static and dynamic, and increasingly multimedia) has been one of the main forces behind the phenomenal growth of the Internet, and its emergence as essential infrastructure for how individuals across the globe gain access to the content sources they want. To accelerate the delivery of diverse content in the Internet and to provide commercial-grade performance for video delivery and the Web, Content Delivery Networks (CDNs) were introduced. This paper describes the current CDN ecosystem and the forces that have driven its evolution. We outline the different CDN architectures and consider their relative strengths and weaknesses. Our analysis highlights the role of location, the growing complexity of the CDN ecosystem, and their relationship to and implications for interconnection markets.EC/H2020/679158/EU/Resolving the Tussle in the Internet: Mapping, Architecture, and Policy Making/ResolutioNe

Incentive-driven QoS in peer-to-peer overlays

A well known problem in peer-to-peer overlays is that no single entity has control over the software, hardware and configuration of peers. Thus, each peer can selfishly adapt its behaviour to maximise its benefit from the overlay. This thesis is concerned with the modelling and design of incentive mechanisms for QoS-overlays: resource allocation protocols that provide strategic peers with participation incentives, while at the same time optimising the performance of the peer-to-peer distribution overlay. The contributions of this thesis are as follows. First, we present PledgeRoute, a novel contribution accounting system that can be used, along with a set of reciprocity policies, as an incentive mechanism to encourage peers to contribute resources even when users are not actively consuming overlay services. This mechanism uses a decentralised credit network, is resilient to sybil attacks, and allows peers to achieve time and space deferred contribution reciprocity. Then, we present a novel, QoS-aware resource allocation model based on Vickrey auctions that uses PledgeRoute as a substrate. It acts as an incentive mechanism by providing efficient overlay construction, while at the same time allocating increasing service quality to those peers that contribute more to the network. The model is then applied to lagsensitive chunk swarming, and some of its properties are explored for different peer delay distributions. When considering QoS overlays deployed over the best-effort Internet, the quality received by a client cannot be adjudicated completely to either its serving peer or the intervening network between them. By drawing parallels between this situation and well-known hidden action situations in microeconomics, we propose a novel scheme to ensure adherence to advertised QoS levels. We then apply it to delay-sensitive chunk distribution overlays and present the optimal contract payments required, along with a method for QoS contract enforcement through reciprocative strategies. We also present a probabilistic model for application-layer delay as a function of the prevailing network conditions. Finally, we address the incentives of managed overlays, and the prediction of their behaviour. We propose two novel models of multihoming managed overlay incentives in which overlays can freely allocate their traffic flows between different ISPs. One is obtained by optimising an overlay utility function with desired properties, while the other is designed for data-driven least-squares fitting of the cross elasticity of demand. This last model is then used to solve for ISP profit maximisation

A Systems Engineering Methodology for Wide Area Network Selection using an Analytical Hierarchy Process

In this paper, we apply a systems engineering methodology to select the most appropriate wide area network (WAN) media suite, according to organizational technical requirements, using an Analytic Hierarchy Process (AHP). AHP is a mathematical decision modeling tool that utilizes decomposition, determination, and synthesis to solve complex engineering decision problems. AHP can deal with the universal modeling of process engineering decision-making, which is difficult to describe quantitatively, by integrating quantitative and qualitative analysis. We formulate and apply AHP to a hypothetical case study in order to examine its feasibility for the WAN media selection problem. The results indicate that our model can improve the decision-making process by evaluating and comparing all alternative WANs. This shows that AHP can support and assist an organization in choosing the most effective solution according to its demands. AHP is an effective resource-saver from many perspectives—it gives high performance, economic, and high quality solutions. Keywords: Analytical Hierarchy Process, Wide Area Network, AHP Consistency, WAN alternatives

What is it that the application of modelling and simulation can contribute towards understanding and managing service quality data for internet service providers (ISP) in Australia?

This thesis assesses the appropriateness and effectiveness of discrete event simulation technique to understand and manage service elements in the ISP (Internet Service Provider) context. The baseline for this research involved the secondary data published by ABS (Australian Bureau of Statistics) and TIO (Telecommunications Industry Ombudsman) involving ISP numbers, Internet issues/complaints data. As many relatively new services are being offered, ISPs are finding it difficult to cope with varying customer expectations and their future technology expectancy. Access to infrastructure, avoiding anti—competitive behaviour from large players and service differentiation has become more important than ever for their survival. A number of challenges such as lack of provision of good quality service, lack of ability to cope with increasing (or varying) customer demands and expectations and lack of flexibility in providing services need to be overcome. The service environment in networking has focused heavily on the technical side and very little attention has been given to functional variables such as complaints handling, aligning technical and functional service quality processes and effective service recovery during service failures. Relying fully on the technical side obscures the nature of service. This research identified the fact that end users’ perspective of quality of services need to consider not only the inherent quality of the network, but also the service quality provided by the ISP. Users perceive poor service quality provided by their ISP if they do not get help desk support required from using the ISP services. This can turn a complaint about a problem in to a complaint about the company. The research question is answered by this thesis “What is it that the use of discrete event simulation technique can contribute to the understanding and managing service quality data for different ISP service operations?” The research methodology chosen was discrete event simulation methodology. The discrete event technique involves building up models based on the dynamic behavior of a network system as the time progresses. The appropriateness and effectiveness of this technique was tested by modelling technical service elements (modelling policy based networks using differentiated service schemes, alarm based network management system for effective service level agreement monitoring) and key functional elements that determine ISP non-technical service performance (ISP complaints handling, ISP call centre performance variables). The scenarios led to the development of an integrative simulation framework that addresses both user level service quality issues and network system oriented service quality issues. In the past user level service quality issues have been provided with negligible importance. The framework developed can help ISPs to model service attributes and use the results from such simulation studies to make competitive marketing decisions. The issues raised before and after simulation can be compared for effective service design. To achieve service excellence ISPs have to understand the interrelationship between various service quality dimensions such as tangibles, reliability, responsiveness, assurance and empathy and how these dimensions affect customer perception of ISP service quality. In conclusion the research found that discrete event simulation can be used to understand and manage service quality data by internet service providers involving different ISP service operations

The Internet in Turkey and Pakistan: A Comparative Analysis

The Global Diffusion of the Internet Project was initiated in 1997 to study the diffusion and absorption of the Internet to, and within, many diverse countries. This research has resulted in an ongoing series of reports and articles that have developed an analytic framework for evaluating the Internet within countries and applied it to more than 25 countries. (Seehttp://mosaic.unomaha.edu/gdi.html for links to some of these reports and articles.) The current report applies the analytic framework to compare and contrast the Internet experiences of Turkey and Pakistan, through mid-2000. Although historically these countries have not been closely related, there are significant parallels between the two that make them well suited for a comparative study of the absorption of the Internet. Turkey and Pakistan are among the largest non-Arab Muslim countries in the world. In contrast to most of their Arab counterparts, their governments were founded as secular, parliamentary democracies. Both countries have had stormy political histories, however, with periodic coups and authoritarian governments. Each country has firmly entrenched bureaucracies with closed and, to varying degrees, corrupt processes