Managing service recovery

School of Managemen

Engineering innovation and industrial development

Nigeria remains underdeveloped fifty two years after colonial rule exporting primary raw materials and depending on imports of everything including even the debasing second hand goods. This paper examines the capacity of engineering innovation to transform the economy. Approach of successive governments was analyzed. A linkage was traced between engineering innovation industrialization and the nation’s well-being. We conclude that power and the attitude of the people affect engineering innovation and industrial development

Overcoming Managerial Challenges to Realize Growth Spurts: Insights from Cases of Three Enterprises

Organizations face several managerial challenges during their growth period. Growth spurts are realized when organizations overcome these challenges. Though the literature is full of studies on the enterprise growth, the knowledge about how these challenges facilitate or hinder growth is limited. We conceptualize and explain five challenges faced by an enterprise along its growth trajectory. For evidence, we then look at history of three organizations from different sectors and trace their strategies to overcome the challenges faced by them. The firm and the environment interact and make certain strategic choices, which in turn results in growth spurts in the organization. We draw insights from their growth stories and discuss the different strategies and interactions between the firm and the environment.

Nurturing innovative employees: effects of organisational learning and work environment

The present study examines the effects of organisational learning and work environment on the formation of employees’innovative work behaviour. A stratified sampling technique was used for the sample of employees at micro and small-scale manufacturing enterprises located in selected cities of the East Coast Economic Region, Peninsular Malaysia. The authors’analysis revealed innovative work behaviour of micro and small manufacturing enterprises at a moderate level. Moreover, the innovative work behaviour at micro-enterprises is significantly lower than small enterprises. The innovation outputs are made up of employees with high innovative work behaviour. Overall, statistical evidence indicated that organisational learning and work environment have a significant influence on the formation of innovative work behaviour. Thus, the micro-small-sized enterprises should raise their employees’ innovative work behaviour in order to improve the performance of organisational innovation and competitiveness. Empirical evidence has shown that employees’engagement in innovation is an effective resource for micro-small-sized enterprises to be more innovativ

The Impact of China’s Labor Contract Law on Workers

ILRF\u27s report examines the impact of the Labor Contract Law on workplaces in China’s export manufacturing hubs. ILRF argues for various strategies, from a greater emphasis on collective bargaining to community-based legal education, to ensure full implementation of the Labor Contract Law

The Theory and Practice of Corporate Citizenship in Nigeria: A Petroleum Industry Beneficiary Analysis

With the aid of ethnographic data obtained in Nigeria's oil and gas region (the Niger Delta), and relevant secondary data, this article makes a case for a beneficiary-centred approach to corporate citizenship analysis, and thus urges a shift from the dominant corporatist approach. Two interrelated questions are examined: how do ordinary people who share their socio-ecologic and cultural neighbourhoods with petroleum operators encounter corporate citizenship, and what do such encounters say about corporate citizenship philosophy and practice in the Nigerian petroleum industry? The article is not an anti-theory of corporate citizenship or of the broader sustainable development debate

Towards a framework for the evaluation of policies of cluster upgrading and innovation

In the current scenario, a large and growing number of policies for local development and cluster upgrading explicitly incorporate the idea of innovation as a systemic process, embedded in specific socio-cultural and institutional contexts and intermingled with international challenges, opportunities, and strategies. These policies bring new challenges to the activities of analysis and evaluation: despite the diffusion of a systemic approach both in innovation thinking and in innovation policies, a proper system-based framework for the analysis and evaluation of these policies is far from being achieved (Bellandi and Caloffi, 2010). Trying to advance our reflection on this field, we propose some exemplifications on a quite delimited set of contexts, i.e. those of industrial districts (Italian, in particular), characterized by SMEs clusters facing contemporary globalization challenges. Focusing on innovation policies aimed at supporting functional upgrading of districts and clusters soaked in changing international filières and value chains, the paper discusses the meaning of evaluation of industrial policies when a systemic perspective is considered. On such premises a couple of exemplifications are illustrate some features of appropriate evaluation methods. Finally, some methodological aspects concerning the design process of evaluation activities are discussed.Evaluation of policies; systemic approaches to evaluation; innovation and cluster policies; industrial districts