Intelligent systems in manufacturing: current developments and future prospects

Global competition and rapidly changing customer requirements are demanding increasing changes in manufacturing environments. Enterprises are required to constantly redesign their products and continuously reconfigure their manufacturing systems. Traditional approaches to manufacturing systems do not fully satisfy this new situation. Many authors have proposed that artificial intelligence will bring the flexibility and efficiency needed by manufacturing systems. This paper is a review of artificial intelligence techniques used in manufacturing systems. The paper first defines the components of a simplified intelligent manufacturing systems (IMS), the different Artificial Intelligence (AI) techniques to be considered and then shows how these AI techniques are used for the components of IMS

Manufacturing Quality Function Deployment: Literature Review and Future Trends

A comprehensive review of the Quality Function Deployment (QFD) literature is made using extensive survey as a methodology. The most important results of the study are: (i) QFD modelling and applications are one-sided; prioritisation of technical attributes only maximise customer satisfaction without considering cost incurred (ii) we are still missing considerable knowledge about neural networks for predicting improvement measures in customer satisfaction (iii) further exploration of the subsequent phases (process planning and production planning) of QFD is needed (iv) more decision support systems are needed to automate QFD (v) feedbacks from customers are not accounted for in current studies

Applying fuzzy analytic network process in quality function deployment model

In this paper, we propose an empirical study of QFD implementation when fuzzy numbers are used to handle the uncertainty associated with different components of the proposed model. We implement fuzzy analytical network to find the relative importance of various criteria and using fuzzy numbers we calculate the relative importance of these factors. The proposed model of this paper uses fuzzy matrix and house of quality to study the products development in QFD and also the second phase i.e. part deployment. In most researches, the primary objective is only on CRs to implement the quality function deployment and some other criteria such as production costs, manufacturing costs etc were disregarded. The results of using fuzzy analysis network process based on the QFD model in Daroupat packaging company to develop PVDC show that the most important indexes are being waterproof, resistant pill packages, and production cost. In addition, the PVDC coating is the most important index in terms of company experts’ point of view

Decision-making methods in engineering design: a designer-oriented approach

The use of decisional methods for the solution of engineering design problems has to be tackled on a "human" viewpoint. Hence, fundamental is the identification of design issues and needs that become a designer oriented viewpoint. Decision-based methods are systematically classified in MCDM methods, Structured Design methods and Problem Structuring methods. The results are organised in order to provide a first reference for the designer in a preliminary selection of decision-based methods. The paper shows the heterogeneous use of decision-based methods, traditionally expected to solve only some specific design problems, which have been used also in different design contexts. Moreover, several design issues, which emerged from the review process, have been pointed out and discussed accordingly. This review provided useful results for the enlargement of the state of the art on Decision Based Design methods in engineering design contexts

Ranking of Performance Assessment Measures at Tehran Hotel by Combining DEMATEL, ANP, and SERVQUAL Models under Fuzzy Condition

An effective hybrid model has been proposed by combining ANP, SERVQUAL, and DEMATEL techniques. This model aims to meet different purposes of the hotels and diverse needs of customers at different stages, that is, reservation, reception, accommodation, catering, and check-out. High quality services are ensured when customer expectations have been provided at the expectation level of the customers or beyond that. SERVQUAL model is used to assess the performance of the organizations in terms of five dimensions: responsiveness, empathy, reliability, assurance, and tangibles. Super matrix calculations and pair comparisons required in ANP model have been carried out using DEMATEL model in order to measure the influence of performance assessment measures on each other. In this paper, SERVQUAL model parameters have been considered as the expectations of the hotel clients. Then these customer expectations have been analyzed using DEMATEL model and finally have been ranked using ANP model. Parameters of SERVQUAL model are comprised of verbal and vague criteria in terms of the responses provided by the organizations and customers. This has led to fuzzy conditions in this research. The hybrid model provided better results compared with each individual model, in terms of meeting customer satisfaction and the organization’s objectives

A QFD-Based Mathematical Model for New Product Development Considering the Target Market Segment

Responding to customer needs is important for business success. Quality function deployment provides systematic procedures for converting customer needs into technical requirements to ensure maximum customer satisfaction. The existing literature mainly focuses on the achievement of maximum customer satisfaction under a budgetary limit via mathematical models. The market goal of the new product for the target market segment is usually ignored. In this study, the proposed approach thus considers the target customer satisfaction degree for the target market segment in the model by formulating the overall customer satisfaction as a function of the quality level. In addition, the proposed approach emphasizes the cost-effectiveness concept in the design stage via the achievement of the target customer satisfaction degree using the minimal total cost. A numerical example is used to demonstrate the applicability of the proposed approach and its characteristics are discussed

Bibliometric analysis of quality function deployment with fuzzy systems

Research on quality function deployment (QFD) with fuzzy systems has increased since the 2000s. The growing number of QFD applications with fuzzy systems indicates worldwide attention on this field of research. Then, two research questions arise: Are there some trends? And, are there some research gaps? This paper presents bibliometric analysis to answer those questions, performed on data from Scopus database, in a total output of 598 documents. Only articles and reviews were searched. China is the leading country in publication and international collaboration (207 published documents, more than a third of total). The main finding of analysis is the trend of QFD integration with fuzzy and multi-criteria decision-making (MCDM) methods. This could be observed with different applications as new product development, quality management, service quality, and supply chain management, to name a few.CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior(undefined

An Integration of Rank Order Centroid, Modified Analytical Hierarchy Process and 0-1 Integer Programming in Solving A Facility Location Problem

Hadhramout province is the major producer of dates in The Republic of Yemen. Despite producing substantial quantity and quality of dates, the business losses are still high. The situation worsens with the widespread of the black market activities. Recently, the Yemeni government has issued an agreement stating the importance of building a date palm packaging factory as a resolution to the problems. Hence, this study aims to identify the best location for a date palm packaging factory among the seven districts which produce most of the date palm supplies in Hadhramout. The selection was based on eleven criteria identified by several representatives from the farmers and the local councils. These criteria were market growth, proximity to the markets, proximity to the raw materials, labor, labor climate, suppliers, community, transportation cost, environmental factors, production cost, and factory set up cost. The level of importance and the respective weight of each criterion were calculated using two different approaches, namely, Analytic Hierarchy Process (AHP) and Rank Order Centroid (ROC). In applying AHP, a slight modification was made in the pairwise comparison exercises that eliminated the inconsistency problem faced by the standard AHP pairwise comparison procedure. Likewise, in applying ROC, a normalization technique was proposed to tackle the problem of assigning weights to criteria having the same priority level, which was neither clarified nor available in the standard ROC. Both proposed techniques revealed that suppliers were the most important criterion, while community was regarded to be the least important criterion in deciding the final location for the date palm factory. Combining the criteria weights together with several hard and soft constraints that were required to be satisfied by the location, the final location was determined using three different mathematical models, namely, the ROC combined with 0-1 integer programming model, the AHP combined with 0-1 integer programming model, and the mean of ROC and AHP combined with 0-1 integer programming model. The three models produced the same result; Doean was the best location. The result of this study, if implemented, would hopefully help the Yemeni government in their effort to improve the production as well as the management of the date palm tree in Hadhramout

Strategic supplier performance evaluation::a case-based action research of a UK manufacturing organisation

The main aim of this research is to demonstrate strategic supplier performance evaluation of a UK-based manufacturing organisation using an integrated analytical framework. Developing long term relationship with strategic suppliers is common in today׳s industry. However, monitoring suppliers׳ performance all through the contractual period is important in order to ensure overall supply chain performance. Therefore, client organisations need to measure suppliers׳ performance dynamically and inform them on improvement measures. Although there are many studies introducing innovative supplier performance evaluation frameworks and empirical researches on identifying criteria for supplier evaluation, little has been reported on detailed application of strategic supplier performance evaluation and its implication on overall performance of organisation. Additionally, majority of the prior studies emphasise on lagging factors (quality, delivery schedule and value/cost) for supplier selection and evaluation. This research proposes both leading (organisational practices, risk management, environmental and social practices) and lagging factors for supplier evaluation and demonstrates a systematic method for identifying those factors with the involvement of relevant stakeholders and process mapping. The contribution of this article is a real-life case-based action research utilising an integrated analytical model that combines quality function deployment and the analytic hierarchy process method for suppliers׳ performance evaluation. The effectiveness of the method has been demonstrated through number of validations (e.g. focus group, business results, and statistical analysis). Additionally, the study reveals that enhanced supplier performance results positive impact on operational and business performance of client organisation