The Proposed Research Model for Successful ERP Implementation in Indian Manufacturing Sector

The purpose of this paper is to identify critical success factors, risk factors, product selection factor, project management success factors, user satisfaction, tangible benefit and intangible benefits from the literature and propose a conceptual framework for successful ERP implementation in Indian manufacturing sector. The proposed model will give implementers the better understanding of ERP implementation in manufacturing sector. The benefit of this research will be to identify the areas responsible for successful implementation and show the outcome of the implementation in terms of project management success metrics like scope, functionality, budget and schedule. This will result in avoiding implementation mistakes thereby increasing the success rate

Determinants of accounting information technology usage in Nigerian banking sector

Banks in Nigeria have increased their investment in the Information System (IS) as a fundamental e-banking tool, capable of yielding significant contributions to their financial income especially in cost efficiency. However, investment in Accounting Information Technology (AIT) is less effective due to many users complain of persistent systems failures, technical issues, lack of system stability, fraud and security challenges. Therefore, the main purpose of this study is to investigate the determinants of AIT usage in the Nigerian banking sector. Specifically, the study examines the influence of system quality, information quality, service quality, internal control quality, training and top management support on AIT usage. It also investigates the moderating effect of an external consultant involvement on the relationship between the system quality and usage of AIT. A cross-sectional survey was employed for data collection. A questionnaire was distributed to 571 samples, and 257 valid responses were obtained from regional or branch managers, and account managers of the banks. Partial Least Square path modeling was used in analyzing the relationship between the determinants and AIT usage as well as the moderating effect of an external consultant involvement between system quality and AIT usage. The findings from the direct relationship reveals that system quality, information quality, and internal control quality has a significant positive relationship with AIT usage, but service quality, training, and top management support has insignificant negative relationship. Furthermore, the result of the moderating effect reveals that the external consultant involvement significantly moderates the relationship of the system quality, information quality, and service quality with AIT usage. The outcomes of this study provides another insight to the banks’ management with specific factors that they can leverage to improve the usage of the AIT thereby realizing the expected benefit of their investment

Organizational & knowledge challenges faced during an ERP implementation: The case of a large public sector organization

Many large organizations are now dependent on Enterprise Resource Planning (ERP) systems for their daily operations. ERP systems allow enterprises to integrate various processes across different functional areas in an attempt to increase productivity, efficiency and to sustain their competitive edge. However, despite the various positive outcomes of adopting ERP systems, the implementation process poses a number of challenges for organizations. The implementation process is described as costly, complex and risky whereby firms have not able to derive benefits from the systems despite huge investments. This research reports on the case of a failed ERP implementation in a large South African organization and looks into the organizational and knowledge challenges that contributed to the failure of the ERP system. While ERP implementations within large organizations have been well researched, there has been relatively fewer studies focusing on the organizational and knowledge challenges faced by organizations. The study seeks to close the identified gap, hence contributing to the existing body of knowledge

A Multi-Dimensional Model of Enterprise Resource Planning Systems Critical Success Factors: Design and Evaluation

Department of Management EngineeringThis thesis studies Critical Success Factors (CSFs) of ERP (Enterprise Resource Planning) systems through an extensive literature review, and analyzes the found literature in terms of dimensionality of each paper (firm size, firm type, industry, deployment, etc.) to provide a model of corresponding CSFs for firms based upon their individual characteristics and creating a tool for practitioners and researchers alike. There is no published literature available which followed a similar approach in identification of the critical issues affecting ERP by dimensionality and there lies the originality of this study. For evaluation of this model, the researcher used two methods. First, evaluation against existing literature addressing a single particular dimension. Second, evaluation with a panel of experts in ERP implementation.clos

From export entry to de-internationalisation through entrepreneurial attributes

Purpose: This study examines export behaviour from a broad perspective considering the influence of entrepreneurial attributes on export entry, export sustainability and de-internationalisation in Romanian small and medium-sized enterprises (SMEs). Design/methodology/approach: Based on theoretical underpinnings from the Resource-Based View (RBV) of the firm and the Institutional Economics (IE) framework, the proposed hypotheses are tested with a rich survey dataset of 319 Romanian SMEs. The data are analysed by means of a multinomial logit regression. Findings: The study reveals that exporting is not a single event and that variables commonly used to study export propensity linked to the entrepreneurial attributes have a differential influence over the export decisions. More concretely, export entry is positively impacted by the presence of management studies and an entrepreneurial team while sustainment in the international arena is strongly and positively influenced by decision-makers’ prior labour experience. De-internationalisation is explained by the entrepreneurs’ fear of business failure. The conclusions of this study point towards a holistic view of export policy-making revealing relevant implications for SMEs’ internationalisation. Originality/value: This study enriches the international business literature by simultaneously examining different export decisions, namely export initiation, sustainability and de-internationalisation, at the SMEs’ level in a Central and Eastern European (CEE) emerging market. The paper also highlights the dynamic character of entrepreneurial resources and suggests that at distinct stages in the international development of a SME, different entrepreneurial attributes may play a significant role.Peer ReviewedPostprint (author’s final draft

The Impact of COVID-19 on Exporting Challenges of SMEs : A Study of International New Ventures across Industries in India

Resource-constrained SMEs as the backbone of economies, contribute heavily to employment, and drive innovation. However, it is estimated that 66% of SMEs fail within ten years from their establishment because of the adversities they face owing to their small size and limited resources. Despite their unparalleled growth and significance in the global economy, SMEs, especially those that have been international since their inception, have not been adequately researched. Therefore, using the Theory, Methods, and Context (TMC) framework suggested by Paul et al., (2017) for future research on exporting SMEs, this thesis incorporates (a) theories of International New Ventures (INVs), (b) exploratory research based on qualitative methods of case study, and (c) a country-of-origin context to study ten exporting INVs from four different industries in India. There have been countless global crises in the past, but nothing could have prepared SMEs for the devastatingly disruptive impact that COVID-19 has had on occupational health and safety, labour, revenues, and business continuity itself. The purpose of the thesis is to explore the influence of COVID-19 on exporting challenges that INVs from different industries have been facing since the onset of the pandemic in India. The objectives of the study include exploring how the chosen industries have been affected, and uncovering the reforms that companies are planning to implement in the de-covidisation era. Understanding these aspects provides insight into how SMEs behave throughout all the three phases of global crisis management. Using the qualitative research method, ten experts representing ten case companies were interviewed. Furthermore, two additional interviews were conducted to extract industry-level information from a regional Export Agent, and the Managing Director of one of the well-known EXIM logistics and ship building companies in East India. The findings relate to how COVID-19 has exacerbated export challenges arising in the four main functional departments of business: human resource, production, logistics and supply chain, and finance. Being primarily a health crisis, the pandemic has severely affected labour-intensive manufacturing units. As subsets of the fashion sector, leather and cotton textiles industries struggled majorly with decline in demand. For INVs in the fruits and vegetables industry, transportation disruptions were most challenging because of the “perishable” nature of agricultural products - however, demand remained stable because “essential” products have a low elasticity of demand. Eyewear industry faced a major dip in sales, but a steep rise has been predicted in 2021, owing to the deterioration of eyesight because of increased screen-time during The Great Lockdown. All SME-INVs faced liquidity issues, although the degree of impact varied based on company profiles and industry. Through organisational learning in the post-crisis phase, INVs are planning to engage in strategic crisis management by re-evaluating their financial management, closing loopholes in contracts that stakeholders exploited during the pandemic, and looking into Business Interruption Insurance, among several other reforms. The pandemic has exposed institutional loopholes by demonstrating the fragility of the global industry, which needs to be resilient with the help of resolve, re-imagination, and reform. Based on the findings of the study, this thesis provides several recommendations for interdependent systems to achieve resilience, allowing for the ability to anticipate, absorb, recover from, and adapt to the aftermath of disruptive shocks arising in the future - because crises are not a matter of “if”, but “when”.Born Global - International New Ventur

A Development of Database Driven Inventory Management for Saudi Small Enterprises

Nowadays, the changing in business operations among customers is facing huge challenges due to the new competition of adopting technology by businesses today. Most of these challenges can be found among the Saudi Small Enterprise companies (SSEs), which reflects the needs of developing a suitable system for managing and optimizing the business activities in these companies. A number of difficulties were reported during the process of inventory management, which recognized to be one of the most critical operations for any SSEs. Hence, integrating new technology could help to overcome the SSEs difficulties in performing and managing its operations in reliable way. Meanwhile, this research aimed to develop an inventory management system for simplifying and managing SSEs operations in a flexible way based on the utilization of multi agent interface that could add extra advantages in operating the business deals over the internet

User Adoption of Enterprise Resource Planning Systems in the Public Sector

The importance of aligning information technology and business strategies to exploit capabilities and change business practices has increased as firms strive for competitive advantage in a diverse and changing marketplace. Nevertheless, over 50% of firms implementing enterprise resource planning (ERP) systems ranked expected process and value enhancements as inadequate, whereas only 13% indicated that implementations met their needs. The unified theory of acceptance and use of technology (UTAUT) model formed the conceptual framework of this single case study. The study comprised a purposeful sampling of 8 business managers in Southeast Alabama working in related job roles and based on established eligibility criteria. Data collection involved semistructured interviews, casual observations, and document analysis. Through method triangulation and predetermined themes directly related to the UTAUT conceptual framework, 5 themes emerged: management endorsement, change management, training and education, dedicated resources, and governance. Results of this research may influence the elimination of key barriers central in the deployment and adoption of ERP systems by the public sector. The study\u27s implications for positive social change include the potential to enhance social and intellectual capital formation through recognizing strategies that mitigate employees\u27 gender and age variances during an ERP implementation