666 research outputs found

    Digital Innovations for a Circular Plastic Economy in Africa

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    Plastic pollution is one of the biggest challenges of the twenty-first century that requires innovative and varied solutions. Focusing on sub-Saharan Africa, this book brings together interdisciplinary, multi-sectoral and multi-stakeholder perspectives exploring challenges and opportunities for utilising digital innovations to manage and accelerate the transition to a circular plastic economy (CPE). This book is organised into three sections bringing together discussion of environmental conditions, operational dimensions and country case studies of digital transformation towards the circular plastic economy. It explores the environment for digitisation in the circular economy, bringing together perspectives from practitioners in academia, innovation, policy, civil society and government agencies. The book also highlights specific country case studies in relation to the development and implementation of different innovative ideas to drive the circular plastic economy across the three sub-Saharan African regions. Finally, the book interrogates the policy dimensions and practitioner perspectives towards a digitally enabled circular plastic economy. Written for a wide range of readers across academia, policy and practice, including researchers, students, small and medium enterprises (SMEs), digital entrepreneurs, non-governmental organisations (NGOs) and multilateral agencies, policymakers and public officials, this book offers unique insights into complex, multilayered issues relating to the production and management of plastic waste and highlights how digital innovations can drive the transition to the circular plastic economy in Africa. The Open Access version of this book, available at https://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license

    Adapting omnichannel strategies to answer post-pandemic consumers' evolved in-store shopping expectations

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    Technology-infused omnichannel strategies have solidified their role in the turbulent environment of retailing. The advantages of such retailing approaches have been recognised during the interminable rise of e-commerce in the past decades, but the physical resurgence of consumers after the global pandemic evolved omnichannel expectations to new standards. Now, consumers desire a blend of online convenience in physical stores, driving retailers to adapt their technological capabilities to ensure seamless in-store shopping experiences. Because omnichanneling has become a necessity, retailers need to possess the understanding of providing valuable customer journeys. To offer insights and perspectives around the novel shift in physical retailing, this thesis was conducted as a two-case study, examining two retail giants that have emerged from opposite sides, the physical-first Target and online-dominant Amazon. To gain recent knowledge from the two companies, mainly qualitative secondary data was collected from diverse online sources, which were scrutinised employing content analysis and thematic synthesis. The longitudinal time horizon allowed for a progressive viewpoint to be constructed regarding the evolving dynamics between online and offline channels, and the role of technological implementations. The results of this thesis firstly sum up the expectations of consumers that have evolved pre- and post-pandemic, mainly the pursuit of convenience, continuity, and hedonistic aspects. Furthermore, this thesis explores various innovative technological features and how they can be integrated into physical stores to support seamless omnichannel expectations. In line with the results, the thesis suggests that most widely adapted technologies within case companies are scattered between the many phases of the shopping journey, either designed to complement the shopping experience by enhancing the favoured attributes, make the in-store interactions and steps more autonomous, or automate back-end operations. These technologies can be joined as a part of cohesive omnichannel experiences to contribute to borderless channel integration, all-inclusive offerings, and personalisation. The findings demonstrate that both case companies have explicit connections with theoretical frameworks. Along with the findings and synthesis, this thesis reinforces the discourse of post- pandemic omnichannel experiences and supplies real-life examples of diverse strategic uses of in-store technologies.Teknologiapohjaiset omnikanavastrategiat ovat vakiinnuttaneet asemansa vähittäiskaupan epävakaassa ympäristössä. Tällaisten vähittäismyyntitapojen edut ovat tiedostettu viime vuosikymmeninä verkkokaupankäynnin jatkuvan nousun aikana, mutta kuluttajien fyysinen palaaminen maailmanlaajuisen pandemian jälkeen nosti omnikanavaodotukset uusiin standardeihin. Nykyään kuluttajat mielivät yhdistelmiä verkkokaupan etuja fyysisissä myymälöissä, mikä ajaa vähittäismyyjiä mukauttamaan teknologisia valmiuksiaan varmistaakseen saumattoman ostoskokemuksen myymälässä. Koska omnikanavointi on muodostunut välttämättömyydeksi, vähittäismyyjien on ymmärrettävä, miten tarjota arvokkaita asiakasmatkoja. Tarjotakseen näkemyksiä ja perspektiivejä fyysisen vähittäiskaupan tuoreesta muutoksesta, tämä pro gradu -tutkielma toteutettiin tapaustutkimuksena tarkastellen kahta vastakkaiset lähtökohdat omaavaa vähittäiskaupan jättiläistä, kivijalkalähtöistä Targetia ja verkkovaltaista Amazonia. Molemmista yrityksistä hankittiin ajantasaista tietoa, pääasiassa laadullista sekundääridataa monipuolisista verkkolähteistä, jotka tarkasteltiin sisällönanalyysin ja teemasynteesin avulla. Pitkittäistutkimuksen aikajänne mahdollisti progressiivisen näkökulman muodostamisen verkkokanavien ja fyysisten kanavien välillä muuttuvista dynamiikoista ja toteutettujen teknologioiden roolista. Tämän tutkielman tulokset tiivistävät kuluttajien odotukset, jotka ovat kehittyneet ennen ja jälkeen pandemian, pääasiassa mukavuuden, jatkuvuuden ja hedonististen näkökohtien osalta. Lisäksi tutkielma tutustuu erilaisiin innovatiivisiin teknologiaominaisuuksiin ja siihen, miten niitä voidaan integroida fyysisiin myymälöihin edesauttamaan saumattomia omnikanavaodotuksia. Tulosten mukaisesti tutkielma ehdottaa, että tapaustutkimusyritysten laajimmin omaksutut teknologiat ovat hajallaan monissa ostosmatkan vaiheissa, joko suunniteltu täydentämään ostoskokemusta korostamalla haluttuja piirteitä, itsenäistämään myymälässä tapahtuvat vuorovaikutukset ja ostovaiheet tai automatisoimaan taustaprosesseja. Nämä teknologiat voidaan yhdistää osaksi yhtenäisiä omnikanavakokemuksia edistämään saumattomia kanavaintegraatioita, kaiken kattavaa tarjontaa ja personointia. Tutkimuksen löydökset osoittavat, että molemmilla tapaustutkimusyrityksillä on selviä yhteyksiä teoreettisiin viitekehyksiin. Löydösten ja synteesin ohella tämä tutkielma vahvistaa pandemian jälkeistä omnikanavakokemuksia koskevaa keskustelua ja tarjoaa todellisia esimerkkejä erilaisten myymäläteknologioiden strategisista käyttötavoista

    Science and Innovations for Food Systems Transformation

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    This Open Access book compiles the findings of the Scientific Group of the United Nations Food Systems Summit 2021 and its research partners. The Scientific Group was an independent group of 28 food systems scientists from all over the world with a mandate from the Deputy Secretary-General of the United Nations. The chapters provide science- and research-based, state-of-the-art, solution-oriented knowledge and evidence to inform the transformation of contemporary food systems in order to achieve more sustainable, equitable and resilient systems

    Improving approaches to material inventory management in construction industry in the UK

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    Materials used in construction constitute a major proportion of the total cost of construction projects. An important factor of great concern that adversely affects construction projects is the location and tracking of materials, which normally come in bulk with minimal identification. There is inadequate integration of modern wireless technologies (such as Radio Frequency Identification (RFID), Personal Digital Assistant (PDA) or Just-in-Time (JIT)) into project management systems for easier and faster materials management and tracking and to overcome human error. This research focuses on improving approaches to material inventory management in the UK construction industry through the formulation of RFID-based materials management tracking process system with projects. Existing literature review identified many challenges/problems in material inventory management on construction projects, such as supply delays, shortages, price fluctuations, wastage and damage, and insufficient storage space. Six construction projects were selected as exploratory case studies and cross-case analysis was used to investigate approaches to material inventory management practices: problems, implementation of ICT, and the potential for using emerging wireless technologies and systems (such as RFID and PDA) for materials tracking. Findings showed that there were similar problems of storage constraints and logistics with most of the construction projects. The synthesis of good practices required the implementation of RFID-facilitated construction management of materials tracking system to make material handling easier, quicker, more efficient and less paperwork. There was also a recommendation to implement Information and Communication Technology (ICT) tools to integrate plant, labour and materials into one system. The findings from the cases studies and the literature review were used to formulate a process for real-time material tracking using Radio Frequency Identification (RFID) that can improve material inventory management in the UK construction industry. Testing and validation undertaken assisted in formulating a process that can be useful, functional and acceptable for a possible process system’s development. Finally, research achievements/contributions to knowledge, and limitations were discussed and some suggestions for further research were outlined

    Application of knowledge management principles to support maintenance strategies in healthcare organisations

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    Healthcare is a vital service that touches people's lives on a daily basis by providing treatment and resolving patients' health problems through the staff. Human lives are ultimately dependent on the skilled hands of the staff and those who manage the infrastructure that supports the daily operations of the service, making it a compelling reason for a dedicated research study. However, the UK healthcare sector is undergoing rapid changes, driven by rising costs, technological advancements, changing patient expectations, and increasing pressure to deliver sustainable healthcare. With the global rise in healthcare challenges, the need for sustainable healthcare delivery has become imperative. Sustainable healthcare delivery requires the integration of various practices that enhance the efficiency and effectiveness of healthcare infrastructural assets. One critical area that requires attention is the management of healthcare facilities. Healthcare facilitiesis considered one of the core elements in the delivery of effective healthcare services, as shortcomings in the provision of facilities management (FM) services in hospitals may have much more drastic negative effects than in any other general forms of buildings. An essential element in healthcare FM is linked to the relationship between action and knowledge. With a full sense of understanding of infrastructural assets, it is possible to improve, manage and make buildings suitable to the needs of users and to ensure the functionality of the structure and processes. The premise of FM is that an organisation's effectiveness and efficiency are linked to the physical environment in which it operates and that improving the environment can result in direct benefits in operational performance. The goal of healthcare FM is to support the achievement of organisational mission and goals by designing and managing space and infrastructural assets in the best combination of suitability, efficiency, and cost. In operational terms, performance refers to how well a building contributes to fulfilling its intended functions. Therefore, comprehensive deployment of efficient FM approaches is essential for ensuring quality healthcare provision while positively impacting overall patient experiences. In this regard, incorporating knowledge management (KM) principles into hospitals' FM processes contributes significantly to ensuring sustainable healthcare provision and enhancement of patient experiences. Organisations implementing KM principles are better positioned to navigate the constantly evolving business ecosystem easily. Furthermore, KM is vital in processes and service improvement, strategic decision-making, and organisational adaptation and renewal. In this regard, KM principles can be applied to improve hospital FM, thereby ensuring sustainable healthcare delivery. Knowledge management assumes that organisations that manage their organisational and individual knowledge more effectively will be able to cope more successfully with the challenges of the new business ecosystem. There is also the argument that KM plays a crucial role in improving processes and services, strategic decision-making, and adapting and renewing an organisation. The goal of KM is to aid action – providing "a knowledge pull" rather than the information overload most people experience in healthcare FM. Other motivations for seeking better KM in healthcare FM include patient safety, evidence-based care, and cost efficiency as the dominant drivers. The most evidence exists for the success of such approaches at knowledge bottlenecks, such as infection prevention and control, working safely, compliances, automated systems and reminders, and recall based on best practices. The ability to cultivate, nurture and maximise knowledge at multiple levels and in multiple contexts is one of the most significant challenges for those responsible for KM. However, despite the potential benefits, applying KM principles in hospital facilities is still limited. There is a lack of understanding of how KM can be effectively applied in this context, and few studies have explored the potential challenges and opportunities associated with implementing KM principles in hospitals facilities for sustainable healthcare delivery. This study explores applying KM principles to support maintenance strategies in healthcare organisations. The study also explores the challenges and opportunities, for healthcare organisations and FM practitioners, in operationalising a framework which draws the interconnectedness between healthcare. The study begins by defining healthcare FM and its importance in the healthcare industry. It then discusses the concept of KM and the different types of knowledge that are relevant in the healthcare FM sector. The study also examines the challenges that healthcare FM face in managing knowledge and how the application of KM principles can help to overcome these challenges. The study then explores the different KM strategies that can be applied in healthcare FM. The KM benefits include improved patient outcomes, reduced costs, increased efficiency, and enhanced collaboration among healthcare professionals. Additionally, issues like creating a culture of innovation, technology, and benchmarking are considered. In addition, a framework that integrates the essential concepts of KM in healthcare FM will be presented and discussed. The field of KM is introduced as a complex adaptive system with numerous possibilities and challenges. In this context, and in consideration of healthcare FM, five objectives have been formulated to achieve the research aim. As part of the research, a number of objectives will be evaluated, including appraising the concept of KM and how knowledge is created, stored, transferred, and utilised in healthcare FM, evaluating the impact of organisational structure on job satisfaction as well as exploring how cultural differences impact knowledge sharing and performance in healthcare FM organisations. This study uses a combination of qualitative methods, such as meetings, observations, document analysis (internal and external), and semi-structured interviews, to discover the subjective experiences of healthcare FM employees and to understand the phenomenon within a real-world context and attitudes of healthcare FM as the data collection method, using open questions to allow probing where appropriate and facilitating KM development in the delivery and practice of healthcare FM. The study describes the research methodology using the theoretical concept of the "research onion". The qualitative research was conducted in the NHS acute and non-acute hospitals in Northwest England. Findings from the research study revealed that while the concept of KM has grown significantly in recent years, KM in healthcare FM has received little or no attention. The target population was fifty (five FM directors, five academics, five industry experts, ten managers, ten supervisors, five team leaders and ten operatives). These seven groups were purposively selected as the target population because they play a crucial role in KM enhancement in healthcare FM. Face-to-face interviews were conducted with all participants based on their pre-determined availability. Out of the 50-target population, only 25 were successfully interviewed to the point of saturation. Data collected from the interview were coded and analysed using NVivo to identify themes and patterns related to KM in healthcare FM. The study is divided into eight major sections. First, it discusses literature findings regarding healthcare FM and KM, including underlying trends in FM, KM in general, and KM in healthcare FM. Second, the research establishes the study's methodology, introducing the five research objectives, questions and hypothesis. The chapter introduces the literature on methodology elements, including philosophical views and inquiry strategies. The interview and data analysis look at the feedback from the interviews. Lastly, a conclusion and recommendation summarise the research objectives and suggest further research. Overall, this study highlights the importance of KM in healthcare FM and provides insights for healthcare FM directors, managers, supervisors, academia, researchers and operatives on effectively leveraging knowledge to improve patient care and organisational effectiveness

    Blockchain technology: Disruptor or enhancer to the accounting and auditing profession

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    The unique features of blockchain technology (BCT) - peer-to-peer network, distribution ledger, consensus decision-making, transparency, immutability, auditability, and cryptographic security - coupled with the success enjoyed by Bitcoin and other cryptocurrencies have encouraged many to assume that the technology would revolutionise virtually all aspects of business. A growing body of scholarship suggests that BCT would disrupt the accounting and auditing fields by changing accounting practices, disintermediating auditors, and eliminating financial fraud. BCT disrupts audits (Lombard et al.,2021), reduces the role of audit firms (Yermack 2017), undermines accountants' roles with software developers and miners (Fortin & Pimentel 2022); eliminates many management functions, transforms businesses (Tapscott & Tapscott, 2017), facilitates a triple-entry accounting system (Cai, 2021), and prevents fraudulent transactions (Dai, et al., 2017; Rakshit et al., 2022). Despite these speculations, scholars have acknowledged that the application of BCT in the accounting and assurance industry is underexplored and many existing studies are said to lack engagement with practitioners (Dai & Vasarhelyi, 2017; Lombardi et al., 2021; Schmitz & Leoni, 2019). This study empirically explored whether BCT disrupts or enhances accounting and auditing fields. It also explored the relevance of audit in a BCT environment and the effectiveness of the BCT mechanism for fraud prevention and detection. The study further examined which technical skillsets accountants and auditors require in a BCT environment, and explored the incentives, barriers, and unintended consequences of the adoption of BCT in the accounting and auditing professions. The current COVID-19 environment was also investigated in terms of whether the pandemic has improved BCT adoption or not. A qualitative exploratory study used semi-structured interviews to engage practitioners from blockchain start-ups, IT experts, financial analysts, accountants, auditors, academics, organisational leaders, consultants, and editors who understood the technology. With the aid of NVIVO qualitative analysis software, the views of 44 participants from 13 countries: New Zealand, Australia, United States, United Kingdom, Canada, Germany, Italy, Ireland, Hong Kong, India, Pakistan, United Arab Emirates, and South Africa were analysed. The Technological, Organisational, and Environmental (TOE) framework with consequences of innovation context was adopted for this study. This expanded TOE framework was used as the theoretical lens to understand the disruption of BCT and its adoption in the accounting and auditing fields. Four clear patterns emerged. First, BCT is an emerging tool that accountants and auditors use mainly to analyse financial records because technology cannot disintermediate auditors from the financial system. Second, the technology can detect anomalies but cannot prevent financial fraud. Third, BCT has not been adopted by any organisation for financial reporting and accounting purposes, and accountants and auditors do not require new skillsets or an understanding of the BCT programming language to be able to operate in a BCT domain. Fourth, the advent of COVID-19 has not substantially enhanced the adoption of BCT. Additionally, this study highlights the incentives, barriers, and unintended consequences of adopting BCT as financial technology (FinTech). These findings shed light on important questions about BCT disrupting and disintermediating auditors, the extent of adoption in the accounting industry, preventing fraud and anomalies, and underscores the notion that blockchain, as an emerging technology, currently does not appear to be substantially disrupting the accounting and auditing profession. This study makes methodological, theoretical, and practical contributions. At the methodological level, the study adopted the social constructivist-interpretivism paradigm with an exploratory qualitative method to engage and understand BCT as a disruptive innovation in the accounting industry. The engagement with practitioners from diverse fields, professions, and different countries provides a distinctive and innovative contribution to methodological and practical knowledge. At the theoretical level, the findings contribute to the literature by offering an integrated conceptual TOE framework. The framework offers a reference for practitioners, academics and policymakers seeking to appraise comprehensive factors influencing BCT adoption and its likely unintended consequences. The findings suggest that, at present, no organisations are using BCT for financial reporting and accounting systems. This study contributes to practice by highlighting the differences between initial expectations and practical applications of what BCT can do in the accounting and auditing fields. The study could not find any empirical evidence that BCT will disrupt audits, eliminate the roles of auditors in a financial system, and prevent and detect financial fraud. Also, there was no significant evidence that accountants and auditors required higher-level skillsets and an understanding of BCT programming language to be able to use the technology. Future research should consider the implications of an external audit firm as a node in a BCT network on the internal audit functions. It is equally important to critically examine the relevance of including programming languages or codes in the curriculum of undergraduate accounting students. Future research could also empirically evaluate if a BCT enabled triple-entry system could prevent financial statements and management fraud

    International Academic Symposium of Social Science 2022

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    This conference proceedings gathers work and research presented at the International Academic Symposium of Social Science 2022 (IASSC2022) held on July 3, 2022, in Kota Bharu, Kelantan, Malaysia. The conference was jointly organized by the Faculty of Information Management of Universiti Teknologi MARA Kelantan Branch, Malaysia; University of Malaya, Malaysia; Universitas Pembangunan Nasional Veteran Jakarta, Indonesia; Universitas Ngudi Waluyo, Indonesia; Camarines Sur Polytechnic Colleges, Philippines; and UCSI University, Malaysia. Featuring experienced keynote speakers from Malaysia, Australia, and England, this proceeding provides an opportunity for researchers, postgraduate students, and industry practitioners to gain knowledge and understanding of advanced topics concerning digital transformations in the perspective of the social sciences and information systems, focusing on issues, challenges, impacts, and theoretical foundations. This conference proceedings will assist in shaping the future of the academy and industry by compiling state-of-the-art works and future trends in the digital transformation of the social sciences and the field of information systems. It is also considered an interactive platform that enables academicians, practitioners and students from various institutions and industries to collaborate
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