5,448 research outputs found
An Empirical Analysis of Web Site Stickiness
Even though we have seen an exponential growth in the number of Web sites and the number of users, little is known about Web usage at the level of the individual. This paper aims to overcome this lack of knowledge on individual usage patterns. Based on previous findings on saturation of Web usage, we use data from 1995-1998 on residential Web usage conducted as part of the HomeNet project to examine if groups of Web users differ in loyalty to Web sites. We also measure the stickiness of the most popular Web sites in the HomeNet sample. The results help us to understand how one should think of Internet usage and have important implications for Internet marketing and strategy
Critical review of the e-loyalty literature: a purchase-centred framework
Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers. The tremendous development of the Internet for both marketing and e-commerce settings, in conjunction with the growing desire of consumers to purchase online, has promoted two main outcomes: (a) increasing numbers of Business-to-Customer companies running businesses online and (b) the development of a variety of different e-loyalty research models. However, current research lacks a systematic review of the literature that provides a general conceptual framework on e-loyalty, which would help managers to understand their customers better, to take advantage of industry-related factors, and to improve their service quality. The present study is an attempt to critically synthesize results from multiple empirical studies on e-loyalty. Our findings illustrate that 62 instruments for measuring e-loyalty are currently in use, influenced predominantly by Zeithaml et al. (J Marketing. 1996;60(2):31-46) and Oliver (1997; Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill). Additionally, we propose a new general conceptual framework, which leads to antecedents dividing e-loyalty on the basis of the action of purchase into pre-purchase, during-purchase and after-purchase factors. To conclude, a number of managerial implementations are suggested in order to help marketing managers increase their customers’ e-loyalty by making crucial changes in each purchase stage
The Metabolism and Growth of Web Forums
We view web forums as virtual living organisms feeding on user's attention
and investigate how these organisms grow at the expense of collective
attention. We find that the "body mass" () and "energy consumption" ()
of the studied forums exhibits the allometric growth property, i.e., . This implies that within a forum, the network transporting
attention flow between threads has a structure invariant of time, despite of
the continuously changing of the nodes (threads) and edges (clickstreams). The
observed time-invariant topology allows us to explain the dynamics of networks
by the behavior of threads. In particular, we describe the clickstream
dissipation on threads using the function , in which
is the clickstreams to node and is the clickstream dissipated
from . It turns out that , an indicator for dissipation efficiency,
is negatively correlated with and sets the lower boundary
for . Our findings have practical consequences. For example,
can be used as a measure of the "stickiness" of forums, because it quantifies
the stable ability of forums to convert into , i.e., to remain users
"lock-in" the forum. Meanwhile, the correlation between and
provides a convenient method to evaluate the `stickiness" of forums. Finally,
we discuss an optimized "body mass" of forums at around that minimizes
and maximizes .Comment: 6 figure
Applying Bourdieu to socio-technical systems: The importance of affordances for social translucence in building 'capital' and status to eBay's success
This paper introduces the work of Sociologist Pierre Bourdieu and his concepts of ‘the field’ and ‘capital’ in relation to eBay. This paper considers eBay to be a socio-technical system with its own set of social norms, rules and competition over ‘capital’. eBay is used as a case study of the importance of using a Bourdieuean approach to create successful socio-technical systems.Using a two-year qualitative study of eBay users as empirical illustration, this paper argues that a large part of eBay’s success is in the social and cultural affordances for social translucence and navigation of eBay’s website - in supporting the Bourdieuean competition over capital and status. This exploration has implications for wider socio-technical systems design which this paper will discuss - in particular, the importance of creating socially
translucent and navigable systems, informed by Bourdieu’s theoretical insights, which support competition for ‘capital’ and status
Performance measures of net-enabled hypercompetitive industries: the case of tourism
This paper investigates the theory and practise of e-metrics. It examines the tourism sector as one of the most successful sectors on-line and identifies best practice in the industry. Qualitative research with top e-Marketing executives demonstrates the usage and satisfaction levels from current e-metrics deployment, selection of e-metrics for ROI calculation as well as intention of new e-metrics implementation and future trends and developments. This paper concludes that tourism organizations gradually realise the value of e-measurement and are willing to implement e-metrics to enable them evaluate the effectiveness of their planning processes and assess their results against their short and the long term objectives
An exploration of flow during Internet use
Several authors have suggested that the concept of flow is useful for understanding consumer behavior in computer mediated environments, (Csikszentmihalyi, 1990; Trevino and Webster, 1992; Hoffman and Novak, 1996)
An improved negative selection algorithm based on the hybridization of cuckoo search and differential evolution for anomaly detection
The biological immune system (BIS) is characterized by networks of cells, tissues, and
organs communicating and working in synchronization. It also has the ability to learn,
recognize, and remember, thus providing the solid foundation for the development
of Artificial Immune System (AIS). Since the emergence of AIS, it has proved itself
as an area of computational intelligence. Real-Valued Negative Selection Algorithm
with Variable-Sized Detectors (V-Detectors) is an offspring of AIS and demonstrated
its potentials in the field of anomaly detection. The V-Detectors algorithm depends
greatly on the random detectors generated in monitoring the status of a system.
These randomly generated detectors suffer from not been able to adequately cover
the non-self space, which diminishes the detection performance of the V-Detectors
algorithm. This research therefore proposed CSDE-V-Detectors which entail the
use of the hybridization of Cuckoo Search (CS) and Differential Evolution (DE) in
optimizing the random detectors of the V-Detectors. The DE is integrated with CS
at the population initialization by distributing the population linearly. This linear
distribution gives the population a unique, stable, and progressive distribution process.
Thus, each individual detector is characteristically different from the other detectors.
CSDE capabilities of global search, and use of L´evy flight facilitates the effectiveness
of the detector set in the search space. In comparison with V-Detectors, cuckoo search,
differential evolution, support vector machine, artificial neural network, na¨ıve bayes,
and k-NN, experimental results demonstrates that CSDE-V-Detectors outperforms
other algorithms with an average detection rate of 95:30% on all the datasets. This
signifies that CSDE-V-Detectors can efficiently attain highest detection rates and
lowest false alarm rates for anomaly detection. Thus, the optimization of the randomly
detectors of V-Detectors algorithm with CSDE is proficient and suitable for anomaly
detection tasks
El valor percibido en webs de social commerce: Efectos sobre la lealtad del consumidor.
El estudio del comportamiento del consumidor en webs de social commerce está en auge, debido al gran crecimiento del sector en los últimos años. A pesar de ello, su comprensión se encuentra en su infancia, debido a la multitud de factores influyentes. Esta investigación, a través de la metodologÃa del estÃmulo-organismo-respuesta, estudia qué papel tiene el valor percibido (O) por el consumidor, mediante el análisis de dos de sus principales antecedentes (calidad del sistema y del servicio) (S), asà como de sus efectos sobre la lealtad (R). Los resultados obtenidos a partir de la aplicación de la técnica PLS a una muestra de 272 consumidores habituales de estas webs ponen de manifiesto la gran importancia que la calidad de la web tiene en la generación de valor en el consumidor, asà como el rol clave de éste sobre las intenciones del consumidor tanto para volver a comprar como para recomendar.Universidad de Málaga. Campus de Excelencia Internacional AndalucÃa Tech
Market bundling strategies in the horizontal portal industry
The arrival of the Internet offers opportunities for both incremental efficiency gains and complete industry redefinition, presenting new value propositions and hence leading to the emergence of new businesses and industries. One particular case is that of the horizontal portal industry, such portals being consistently the most visited sites on the Web. Nevertheless, despite ongoing market concentration, overall profitability remains low. In this paper we contend that, although the industry has great potential for value creation, value appropriation in such information-based businesses remains problematic. The only way to achieve it is through cross-market bundling; that is, portals selling their products packaged with Internet access and proprietary content through system competition. We support our claims with theoretical argument and empirical evidence, analyzing the information distribution value chain in its entirety.Portals; information goods; Internet advertising; Internet service providers; content provider;
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