35,201 research outputs found
Inter-organizational fault management: Functional and organizational core aspects of management architectures
Outsourcing -- successful, and sometimes painful -- has become one of the
hottest topics in IT service management discussions over the past decade. IT
services are outsourced to external service provider in order to reduce the
effort required for and overhead of delivering these services within the own
organization. More recently also IT services providers themselves started to
either outsource service parts or to deliver those services in a
non-hierarchical cooperation with other providers. Splitting a service into
several service parts is a non-trivial task as they have to be implemented,
operated, and maintained by different providers. One key aspect of such
inter-organizational cooperation is fault management, because it is crucial to
locate and solve problems, which reduce the quality of service, quickly and
reliably. In this article we present the results of a thorough use case based
requirements analysis for an architecture for inter-organizational fault
management (ioFMA). Furthermore, a concept of the organizational respective
functional model of the ioFMA is given.Comment: International Journal of Computer Networks & Communications (IJCNC
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A decision support environment for behavioral synthesis
We present a specification of a general environment for behavioral synthesis centered around the user/designer as the primary motivator for decisions in design development. At each stage of the design process, the user can perform transformations on the design description through graphical user interfaces. Quality measures, physical estimates, and design hints are given to the user at each stage
Self-Control in Cyberspace: Applying Dual Systems Theory to a Review of Digital Self-Control Tools
Many people struggle to control their use of digital devices. However, our
understanding of the design mechanisms that support user self-control remains
limited. In this paper, we make two contributions to HCI research in this
space: first, we analyse 367 apps and browser extensions from the Google Play,
Chrome Web, and Apple App stores to identify common core design features and
intervention strategies afforded by current tools for digital self-control.
Second, we adapt and apply an integrative dual systems model of self-regulation
as a framework for organising and evaluating the design features found. Our
analysis aims to help the design of better tools in two ways: (i) by
identifying how, through a well-established model of self-regulation, current
tools overlap and differ in how they support self-control; and (ii) by using
the model to reveal underexplored cognitive mechanisms that could aid the
design of new tools.Comment: 11.5 pages (excl. references), 6 figures, 1 tabl
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