The complexities of electronic services implementation and institutionalisation in the public sector

This is the post-print version of the final paper published in Information & Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Electronic service implementation (ESI) in the public sector attempts to improve efficiency, effectiveness, and transparency of governmental departments. Despite having provided the necessary infrastructure and investment, many governments have struggled to realise such aims due to the various forces that challenge implementation and institutionalisation. Using institutional theory as a lens, we explored the forces influencing the implementation and institutionalisation of ESI in the public sector. While our results reinforced previous research in IT implementation and organisational transformation, they showed that the dynamic nature of technology poses unanticipated pressures, and that these can impede the implementation and institutionalisation process

Electronic Payment Systems Development in a Developing Country: The Role of Institutional Arrangements

This paper examines the institutional arrangements in the development of Nigeria’s electronic payment system (EPS) using a new institutional economics (NIE) perspective. A case study of Nigeria’s EPS was carried out using semi structured interviews to collect data from 18 participating stakeholders; a thematic method was used for the data analysis. The study suggests that a well-functioning set of arrangements, which is lacking in the institutional setup in Nigeria may be required to build necessary institutional capacity suitable for development of safe and efficient electronic payment systems. Although the technological payment infrastructure in Nigeria is modern and of comparable standard, the failure to put in place reliable and relevant market and collaborative agreements has not enabled full exploitation of the available infrastructure. Current governance structures show elements of power struggle and distrust between stakeholders (players and regulators), hampering the creation of an environment that would sustain free market economic activities and effective development of payment systems

Review of the environmental and organisational implications of cloud computing: final report.

Cloud computing – where elastic computing resources are delivered over the Internet by external service providers – is generating significant interest within HE and FE. In the cloud computing business model, organisations or individuals contract with a cloud computing service provider on a pay-per-use basis to access data centres, application software or web services from any location. This provides an elasticity of provision which the customer can scale up or down to meet demand. This form of utility computing potentially opens up a new paradigm in the provision of IT to support administrative and educational functions within HE and FE. Further, the economies of scale and increasingly energy efficient data centre technologies which underpin cloud services means that cloud solutions may also have a positive impact on carbon footprints. In response to the growing interest in cloud computing within UK HE and FE, JISC commissioned the University of Strathclyde to undertake a Review of the Environmental and Organisational Implications of Cloud Computing in Higher and Further Education [19]

Factors influencing branchless banking for microfinance in Sudan: Theoretical perspectives and future directions

In Sudan more than 40% live below the poverty line and getting basic financial service poses a challenge to financial institutions. Most of these unserved populations live in far-flung areas that make it difficult for microfinance institutions to reach them. But the enormous growth of mobile technology industry has created new opportunity to expand financial services to this unserved population. Branchless banking is one of the latest technologies that have been employed in different developing countries to expand financial services to the unbanked poor. Despite the potential benefits and relevance of Branchless banking to Sudan, there are still very few studies on Branchless banking in Sudan. To address this gap in the literature, this study aims to investigate the factors that are essential to the development of branchless banking in Sudan using mobile technology. This is a research-in-progress paper, the critical review of the literature so far revealed that there are essential factors for the success of branchless banking in Sudan e.g. the identification of the industry key players and their roles, the enabling regulatory environment, the infrastructure readiness and Sudanese cultural values. The paper will provide regulators and policy makers in Sudan a way forward to expedite the development of suitable Branchless banking for microfinance in Sudan

Management and Service-aware Networking Architectures (MANA) for Future Internet Position Paper: System Functions, Capabilities and Requirements

Future Internet (FI) research and development threads have recently been gaining momentum all over the world and as such the international race to create a new generation Internet is in full swing: GENI, Asia Future Internet, Future Internet Forum Korea, European Union Future Internet Assembly (FIA). This is a position paper identifying the research orientation with a time horizon of 10 years, together with the key challenges for the capabilities in the Management and Service-aware Networking Architectures (MANA) part of the Future Internet (FI) allowing for parallel and federated Internet(s)

Quantification Model of Smart City Development Dynamics Using Structural Equation Modeling

학위논문(석사)--서울대학교 대학원 :공과대학 건설환경공학부,2019. 8. 지석호.In recent years, smart city projects have drawn significant attention as initiatives for enhancing urban development and regeneration. Many studies have incorporated technical and non-technical enablers to better control the design, planning, and progress management of smart cities. However, despite considerable efforts and achievements, the direct and indirect effects of smart city enablers on urban performances have not been quantified comprehensively. Thus, due to this lack of in-depth quantification and understanding, urban leaders encounter difficulties in establishing proper strategies and policies for the successful development of smart cities. To address this issue, the present study has used Structural Equation Modeling (SEM) to identify the critical enablers of smart cities and to quantify their dynamic effects (i.e., direct and indirect effects) on the performances of such cities. More specifically, the authors applied SEM to test and estimate the relationships between four enabler clusters (i.e., technological infrastructure, open governance, intelligent community, and innovative economy) and four performance objectives (i.e., efficiency, sustainability, livability, and competitiveness) using the actual data of 50 smart cities. The statistical results demonstrated that non-technical enabler clusters (i.e., open governance, intelligent community, and innovative economy), as well as the technical drivers (i.e., technological infrastructure), have significant impacts on the performances of smart cities with their highly interrelated, synergetic dynamics. The high percentage of variance explained for performance objectives, which varied from about 71% to 91%, was indicative of good explanatory power. Based on those mathematical findings, urban leaders can enhance strategic planning for smart city transitions through proper policy management.Chapter 1 Introduction 1 1.1 Research Background 1 1.2 Problem Statement 4 1.3 Research Objective 6 1.4 Research Scope 7 1.5 Research Process 8 Chapter 2 Literature Review 9 2.1 Identification of Smart City Enablers 9 2.2 Quantification of Enablers Direct Effects 11 2.3 Limitations of Quantification Strategies 13 Chapter 3 Quantification Model Development 15 3.1 Research Overview 15 3.2 Latent Variables Specification 17 3.3 Hypothetical Model Establishment 22 3.4 Structural Equation Modeling (SEM) 25 Chapter 4 Model Testing and Results 31 4.1 Data Collection and Preparation 31 4.2 SEM Analysis 36 4.3 Results and Discussions 43 Chapter 5 Model Applications 52 5.1 Smart City Maturity Assessment 52 5.2 Smart City Macro Trends Analysis 55 Chapter 6 Conclusion 58 6.1 Summary and Contributions 58 6.2 Limitations and Future Study 60 Bibliography 62 Appendix A 69 Appendix B 70 Abstract (Korean) 71Maste