A Multimodal Analysis of Vocal and Visual Backchannels in Spontaneous Dialogs

Backchannels (BCs) are short vocal and visual listener responses that signal attention, interest, and understanding to the speaker. Previous studies have investigated BC prediction in telephone-style dialogs from prosodic cues. In contrast, we consider spontaneous face-to-face dialogs. The additional visual modality allows speaker and listener to monitor each other's attention continuously, and we hypothesize that this affects the BC-inviting cues. In this study, we investigate how gaze, in addition to prosody, can cue BCs. Moreover, we focus on the type of BC performed, with the aim to find out whether vocal and visual BCs are invited by similar cues. In contrast to telephone-style dialogs, we do not find rising/falling pitch to be a BC-inviting cue. However, in a face-to-face setting, gaze appears to cue BCs. In addition, we find that mutual gaze occurs significantly more often during visual BCs. Moreover, vocal BCs are more likely to be timed during pauses in the speaker's speech

Backchannels: Quantity, Type and Timing Matters

In a perception experiment, we systematically varied the quantity, type and timing of backchannels. Participants viewed stimuli of a real speaker side-by-side with an animated listener and rated how human-like they perceived the latter's backchannel behavior. In addition, we obtained measures of appropriateness and optionality for each backchannel from key strokes. This approach allowed us to analyze the influence of each of the factors on entire fragments and on individual backchannels. The originally performed type and timing of a backchannel appeared to be more human-like, compared to a switched type or random timing. In addition, we found that nods are more often appropriate than vocalizations. For quantity, too few or too many backchannels per minute appeared to reduce the quality of the behavior. These findings are important for the design of algorithms for the automatic generation of backchannel behavior for artificial listeners

Frames: A Corpus for Adding Memory to Goal-Oriented Dialogue Systems

This paper presents the Frames dataset (Frames is available at http://datasets.maluuba.com/Frames), a corpus of 1369 human-human dialogues with an average of 15 turns per dialogue. We developed this dataset to study the role of memory in goal-oriented dialogue systems. Based on Frames, we introduce a task called frame tracking, which extends state tracking to a setting where several states are tracked simultaneously. We propose a baseline model for this task. We show that Frames can also be used to study memory in dialogue management and information presentation through natural language generation

Fluency in dialogue: Turn‐taking behavior shapes perceived fluency in native and nonnative speech

Fluency is an important part of research on second language learning, but most research on language proficiency typically has not included oral fluency as part of interaction, even though natural communication usually occurs in conversations. The present study considered aspects of turn-taking behavior as part of the construct of fluency and investigated whether these aspects differentially influence perceived fluency ratings of native and non-native speech. Results from two experiments using acoustically manipulated speech showed that, in native speech, too ‘eager’ (interrupting a question with a fast answer) and too ‘reluctant’ answers (answering slowly after a long turn gap) negatively affected fluency ratings. However, in non-native speech, only too ‘reluctant’ answers led to lower fluency ratings. Thus, we demonstrate that acoustic properties of dialogue are perceived as part of fluency. By adding to our current understanding of dialogue fluency, these lab-based findings carry implications for language teaching and assessmen

Continuous Interaction with a Virtual Human

Attentive Speaking and Active Listening require that a Virtual Human be capable of simultaneous perception/interpretation and production of communicative behavior. A Virtual Human should be able to signal its attitude and attention while it is listening to its interaction partner, and be able to attend to its interaction partner while it is speaking – and modify its communicative behavior on-the-fly based on what it perceives from its partner. This report presents the results of a four week summer project that was part of eNTERFACE’10. The project resulted in progress on several aspects of continuous interaction such as scheduling and interrupting multimodal behavior, automatic classification of listener responses, generation of response eliciting behavior, and models for appropriate reactions to listener responses. A pilot user study was conducted with ten participants. In addition, the project yielded a number of deliverables that are released for public access

Learning Symmetric Collaborative Dialogue Agents with Dynamic Knowledge Graph Embeddings

We study a symmetric collaborative dialogue setting in which two agents, each with private knowledge, must strategically communicate to achieve a common goal. The open-ended dialogue state in this setting poses new challenges for existing dialogue systems. We collected a dataset of 11K human-human dialogues, which exhibits interesting lexical, semantic, and strategic elements. To model both structured knowledge and unstructured language, we propose a neural model with dynamic knowledge graph embeddings that evolve as the dialogue progresses. Automatic and human evaluations show that our model is both more effective at achieving the goal and more human-like than baseline neural and rule-based models.Comment: ACL 201

Fundamental frequency height as a resource for the management of overlap in talk-in-interaction.

Overlapping talk is common in talk-in-interaction. Much of the previous research on this topic agrees that speaker overlaps can be either turn competitive or noncompetitive. An investigation of the differences in prosodic design between these two classes of overlaps can offer insight into how speakers use and orient to prosody as a resource for turn competition. In this paper, we investigate the role of fundamental frequency (F0) as a resource for turn competition in overlapping speech. Our methodological approach combines detailed conversation analysis of overlap instances with acoustic measurements of F0 in the overlapping sequence and in its local context. The analyses are based on a collection of overlap instances drawn from the ICSI Meeting corpus. We found that overlappers mark an overlapping incoming as competitive by raising F0 above their norm for turn beginnings, and retaining this higher F0 until the point of overlap resolution. Overlappees may respond to these competitive incomings by returning competition, in which case they raise their F0 too. Our results thus provide instrumental support for earlier claims made on impressionistic evidence, namely that participants in talk-in-interaction systematically manipulate F0 height when competing for the turn