IoT trust and reputation: a survey and taxonomy

IoT is one of the fastest-growing technologies and it is estimated that more than a billion devices would be utilized across the globe by the end of 2030. To maximize the capability of these connected entities, trust and reputation among IoT entities is essential. Several trust management models have been proposed in the IoT environment; however, these schemes have not fully addressed the IoT devices features, such as devices role, device type and its dynamic behavior in a smart environment. As a result, traditional trust and reputation models are insufficient to tackle these characteristics and uncertainty risks while connecting nodes to the network. Whilst continuous study has been carried out and various articles suggest promising solutions in constrained environments, research on trust and reputation is still at its infancy. In this paper, we carry out a comprehensive literature review on state-of-the-art research on the trust and reputation of IoT devices and systems. Specifically, we first propose a new structure, namely a new taxonomy, to organize the trust and reputation models based on the ways trust is managed. The proposed taxonomy comprises of traditional trust management-based systems and artificial intelligence-based systems, and combine both the classes which encourage the existing schemes to adapt these emerging concepts. This collaboration between the conventional mathematical and the advanced ML models result in design schemes that are more robust and efficient. Then we drill down to compare and analyse the methods and applications of these systems based on community-accepted performance metrics, e.g. scalability, delay, cooperativeness and efficiency. Finally, built upon the findings of the analysis, we identify and discuss open research issues and challenges, and further speculate and point out future research directions.Comment: 20 pages, 5 Figures, 3 tables, Journal of cloud computin

IoT trust and reputation: a survey and taxonomy

IoT is one of the fastest-growing technologies and it is estimated that more than a billion devices would be utilized across the globe by the end of 2030. To maximize the capability of these connected entities, trust and reputation among IoT entities is essential. Several trust management models have been proposed in the IoT environment; however, these schemes have not fully addressed the IoT devices features, such as devices role, device type and its dynamic behavior in a smart environment. As a result, traditional trust and reputation models are insufficient to tackle these characteristics and uncertainty risks while connecting nodes to the network. Whilst continuous study has been carried out and various articles suggest promising solutions in constrained environments, research on trust and reputation is still at its infancy. In this paper, we carry out a comprehensive literature review on state-of-the-art research on the trust and reputation of IoT devices and systems. Specifically, we first propose a new structure, namely a new taxonomy, to organize the trust and reputation models based on the ways trust is managed. The proposed taxonomy comprises of traditional trust management-based systems and artificial intelligence-based systems, and combine both the classes which encourage the existing schemes to adapt these emerging concepts. This collaboration between the conventional mathematical and the advanced ML models result in design schemes that are more robust and efficient. Then we drill down to compare and analyse the methods and applications of these systems based on community-accepted performance metrics, e.g. scalability, delay, cooperativeness and efficiency. Finally, built upon the findings of the analysis, we identify and discuss open research issues and challenges, and further speculate and point out future research directions.Comment: 20 pages, 5 Figures, 3 tables, Journal of cloud computin

Trust management techniques for the internet of things: A survey

A vision of the future Internet is introduced in such a fashion that various computing devices are connected together to form a network called Internet of Things (IoT). This network will generate massive data that may be leveraged for entertainment, security, and most importantly user trust. Yet, trust is an imperative obstruction that may hinder the IoT growth and even delay the substantial squeeze of a number of applications. In this survey, an extensive analysis of trust management techniques along with their pros and cons is presented in a different context. In comparison with other surveys, the goal is to provide a systematic description of the most relevant trust management techniques to help researchers understand that how various systems fit together to bring preferred functionalities without examining different standards. Besides, the lessons learned are presented, and the views are argued regarding the primary goal trust which is likely to play in the future Internet. 2018 IEEE.This work was supported by Institute for Information & communications Technology Promotion (IITP) grant funded by the Korea government (MSIT) (No. 2018-0-01411, A Micro-Service IoTWare Framework Technology Development for Ultra small IoT Device).Scopus2-s2.0-8506427487

Trust assessment in the context of unrepresentative information

Trust and reputation algorithms are social methods, complementary to security protocols, that guide agents in multi-agent systems (MAS) in identifying trustworthy partners to communicate with. Agents need to interact to complete tasks, which requires delegating to an agent who has the time, resources or information to achieve it. Existing trust and reputation assessment methods can be accurate when they are learning from representative information, however, representative information rarely exists for all agents at all times. Improving trust mechanisms can benefit many open and distributed multi-agent applications. For example, distributing subtasks to trustworthy agents in pervasive computing or choosing who to share safe and high quality files with in a peer-to-peer network. Trust and reputation algorithms use the outcomes from past interaction experiences with agents to assess their behaviour. Stereotype models supplement trust and reputation methods when there is a lack of direct interaction experiences by inferring the target will behave the same as agents who are observably similar. These mechanisms can be effective in MAS where behaviours and agents do not change, or change in a simplistic way, for example, if agents changed their behaviour at the same rate. In real-world networks, agents experience fluctuations in their location, resources, knowledge, availability, time and priorities. Existing work does not account for the resulting dynamic dynamic populations and dynamic agent behaviours. Additionally, trust, reputation and stereotype models encourage repeat interactions with the same subset of agents which increase the uncertainty about the behaviour of the rest of the agent population. In the long term, having a biased view of the population hinders the discovery of new and better interaction partners. The diversity of agents and environments across MAS means that rigid approaches of maintaining and using data keep outdated information in some situations and not enough data in others. A logical improvement is for agents to manage information flexibly and adapt to their situation. In this thesis we present the following contributions. We propose a method to improve partner selection by making agents aware of a lack of diversity in their own knowledge and how to then make alternative behavioural assessments. We present methods for detecting dynamic behaviour in groups of agents, and give agents the statistical tools to decide which data are relevant. We introduce a data-free stereotype method to be used when there are no representative data for a data-driven behaviour assessment. Finally, we consider how agents can summarise agent behaviours to learn and exploit in depth behavioural patterns. The work presented in this thesis is evaluated in a synthetic environment designed to mimic characteristics of real-world networks and are comparable to evaluation environments from prominent trust and stereotype literature. The results show our work improves agents’ average reward from interactions by selecting better partners. We show that the efficacy of our work is most noticeable in environments where agents have sparse data, because it improve agents’ trust assessments under uncertainty

Implementing Multi Agent Systems (MAS)-based trust and reputation in smart IoT environments : A thesis submitted in partial fulfilment of the requirements for the Degree of Doctor of Philosophy at Lincoln University

The Internet of Things (IoT) provides advanced services by interconnecting a huge number of heterogeneous smart things (virtual or physical devices) through existing interoperable information and communication technologies. As IoT devices become more intelligent, they will have the ability to communicate and cooperate with each other. In doing so, enormous amount of sensitive data will flow within the network such as a credit card information, medical data, factory details, pictures and videos. With sensitive data flowing through the network, privacy becomes one of most important issues facing IoT. Studies of data sensitivity and privacy indicate the importance of evaluating the trustworthiness of IoT participants to maximize the satisfaction and the performance of the IoT applications. It is also important to maintain successful collaboration between the devices deployed in the network and ensure all devices operate in a trustworthy manner. This research aims to determine: How to select the best service provider in an IoT environment based on the trustworthiness and the reputation of the service provider? To achieve this, we proposed an IoT agent-based decentralized trust and reputation model IoT-CADM (Comprehensive Agent-based Decision-making Model for IoT) to select the best service providers for a particular service based on multi-context quality of services. IoT-CADM as a novel trust and reputation model, is developed for the smart multi-agent IoT environment to gather information from entities and score them using a new trust and reputation scoring mechanism. IoT-CADM aims to ensure that the service consumers are serviced by the best service providers in the IoT environment which in turn maximizes the service consumers’ satisfaction, which lead the IoT entities to operate and make-decisions on behalf of its owner in a trustworthy manner. To evaluate the performance of the proposed model against some other well-known models like ReGreT, SIoT, and R-D-C, we implemented a scenario based on the SIPOC Supply Chain approach developed using an agent development framework called JADE. This research used the TOPSIS approach to compare and rank the performance of these models based on different parameters that have been chosen carefully for fair comparison. The TOPSIS result confirmed that the proposed IoT-CADM has the highest performance. In addition, the model can be tuned to its parameters weight to adapt to varying scenarios in honest and dishonest agents’ environments

Gaining Insight into Determinants of Physical Activity using Bayesian Network Learning

Contains fulltext : 228326pre.pdf (preprint version ) (Open Access) Contains fulltext : 228326pub.pdf (publisher's version ) (Open Access)BNAIC/BeneLearn 202

Graphs behind data: A network-based approach to model different scenarios

openAl giorno d’oggi, i contesti che possono beneficiare di tecniche di estrazione della conoscenza a partire dai dati grezzi sono aumentati drasticamente. Di conseguenza, la definizione di modelli capaci di rappresentare e gestire dati altamente eterogenei è un argomento di ricerca molto dibattuto in letteratura. In questa tesi, proponiamo una soluzione per affrontare tale problema. In particolare, riteniamo che la teoria dei grafi, e più nello specifico le reti complesse, insieme ai suoi concetti ed approcci, possano rappresentare una valida soluzione. Infatti, noi crediamo che le reti complesse possano costituire un modello unico ed unificante per rappresentare e gestire dati altamente eterogenei. Sulla base di questa premessa, mostriamo come gli stessi concetti ed approcci abbiano la potenzialità di affrontare con successo molti problemi aperti in diversi contesti. ​Nowadays, the amount and variety of scenarios that can benefit from techniques for extracting and managing knowledge from raw data have dramatically increased. As a result, the search for models capable of ensuring the representation and management of highly heterogeneous data is a hot topic in the data science literature. In this thesis, we aim to propose a solution to address this issue. In particular, we believe that graphs, and more specifically complex networks, as well as the concepts and approaches associated with them, can represent a solution to the problem mentioned above. In fact, we believe that they can be a unique and unifying model to uniformly represent and handle extremely heterogeneous data. Based on this premise, we show how the same concepts and/or approach has the potential to address different open issues in different contexts. ​INGEGNERIA DELL'INFORMAZIONEopenVirgili, Luc

Modern Socio-Technical Perspectives on Privacy

This open access book provides researchers and professionals with a foundational understanding of online privacy as well as insight into the socio-technical privacy issues that are most pertinent to modern information systems, covering several modern topics (e.g., privacy in social media, IoT) and underexplored areas (e.g., privacy accessibility, privacy for vulnerable populations, cross-cultural privacy). The book is structured in four parts, which follow after an introduction to privacy on both a technical and social level: Privacy Theory and Methods covers a range of theoretical lenses through which one can view the concept of privacy. The chapters in this part relate to modern privacy phenomena, thus emphasizing its relevance to our digital, networked lives. Next, Domains covers a number of areas in which privacy concerns and implications are particularly salient, including among others social media, healthcare, smart cities, wearable IT, and trackers. The Audiences section then highlights audiences that have traditionally been ignored when creating privacy-preserving experiences: people from other (non-Western) cultures, people with accessibility needs, adolescents, and people who are underrepresented in terms of their race, class, gender or sexual identity, religion or some combination. Finally, the chapters in Moving Forward outline approaches to privacy that move beyond one-size-fits-all solutions, explore ethical considerations, and describe the regulatory landscape that governs privacy through laws and policies. Perhaps even more so than the other chapters in this book, these chapters are forward-looking by using current personalized, ethical and legal approaches as a starting point for re-conceptualizations of privacy to serve the modern technological landscape. The book’s primary goal is to inform IT students, researchers, and professionals about both the fundamentals of online privacy and the issues that are most pertinent to modern information systems. Lecturers or teacherscan assign (parts of) the book for a “professional issues” course. IT professionals may select chapters covering domains and audiences relevant to their field of work, as well as the Moving Forward chapters that cover ethical and legal aspects. Academicswho are interested in studying privacy or privacy-related topics will find a broad introduction in both technical and social aspects

Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband

Erschienen bei: universi - Universitätsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt: Track 1: Produktion & Cyber-Physische Systeme Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities Service Systems, Smart Service Systems and Cyber- Physical Systems—What’s the difference? Towards a Unified Terminology Developing an Industrial IoT Platform – Trade-off between Horizontal and Vertical Approaches Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs Track 2: Logistic Analytics An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model Modeling Delay Propagation and Transmission in Railway Networks What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards? Robust Route Planning in Intermodal Urban Traffic Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design) Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement Strategic Analysis in the Realm of Enterprise Modeling – On the Example of Blockchain-Based Initiatives for the Electricity Sector Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren Novices’ Quality Perceptions and the Acceptance of Process Modeling Grammars Entwicklung einer Definition für Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen Designing a Reference Model for Digital Product Configurators Terminology for Evolving Design Artifacts Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management) eGovernment Competences revisited – A Literature Review on necessary Competences in a Digitalized Public Sector Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education Conceptualizing Immersion for Individual Learning in Virtual Reality Designing a Flipped Classroom Course – a Process Model The Influence of Risk-Taking on Knowledge Exchange and Combination Gamified Feedback durch Avatare im Mobile Learning Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks Track 5: Data Science & Business Analytics Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness Applied image recognition: guidelines for using deep learning models in practice Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting Reading Between the Lines of Qualitative Data – How to Detect Hidden Structure Based on Codes Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data Topic Embeddings – A New Approach to Classify Very Short Documents Based on Predefined Topics Leveraging Unstructured Image Data for Product Quality Improvement Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest Knowledge Discovery from CVs: A Topic Modeling Procedure Online Product Descriptions – Boost for your Sales? Entscheidungsunterstützung durch historienbasierte Dienstreihenfolgeplanung mit Pattern A Semi-Automated Approach for Generating Online Review Templates Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization Bedeutung von Predictive Analytics für den theoretischen Erkenntnisgewinn in der IS-Forschung Track 6: Digitale Transformation und Dienstleistungen Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey Taxonomy of Digital Platforms: A Platform Architecture Perspective Value of Star Players in the Digital Age Local Shopping Platforms – Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis A Socio-Technical Approach to Manage Analytics-as-a-Service – Results of an Action Design Research Project Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units Expectations vs. Reality – Benefits of Smart Services in the Field of Tension between Industry and Science Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment Characterising Social Reading Platforms— A Taxonomy-Based Approach to Structure the Field Less Complex than Expected – What Really Drives IT Consulting Value Modularity Canvas – A Framework for Visualizing Potentials of Service Modularity Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things A Taxonomy of Barriers to Digital Transformation Ambidexterity in Service Innovation Research: A Systematic Literature Review Design and success factors of an online solution for cross-pillar pension information Track 7: IT-Management und -Strategie A Frugal Support Structure for New Software Implementations in SMEs How to Structure a Company-wide Adoption of Big Data Analytics The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk Understanding the Benefits of Agile Software Development in Regulated Environments Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies Agile and Attached: The Impact of Agile Practices on Agile Team Members’ Affective Organisational Commitment The Complexity Trap – Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations Platform Openness: A Systematic Literature Review and Avenues for Future Research Competence, Fashion and the Case of Blockchain The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity Track 8: eHealth & alternde Gesellschaft Security and Privacy of Personal Health Records in Cloud Computing Environments – An Experimental Exploration of the Impact of Storage Solutions and Data Breaches Patientenintegration durch Pfadsysteme Digitalisierung in der Stressprävention – eine qualitative Interviewstudie zu Nutzenpotenzialen User Dynamics in Mental Health Forums – A Sentiment Analysis Perspective Intent and the Use of Wearables in the Workplace – A Model Development Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review Understanding the Habitual Use of Wearable Activity Trackers On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Users’ Goal Orientations in Affecting the Benefits Gained Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings Track 9: Krisen- und Kontinuitätsmanagement Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment Track 10: Human-Computer Interaction Towards a Taxonomy of Platforms for Conversational Agent Design Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren Designing Dynamic Decision Support for Electronic Requirements Negotiations Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods Track 11: Information Security and Information Privacy Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market What is Your Selfie Worth? A Field Study on Individuals’ Valuation of Personal Data Justification of Mass Surveillance: A Quantitative Study An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms Track 12: Umweltinformatik und nachhaltiges Wirtschaften Kommunikationsfäden im Nadelöhr – Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt Potentiale und Herausforderungen der Materialflusskostenrechnung Computing Incentives for User-Based Relocation in Carsharing Sustainability’s Coming Home: Preliminary Design Principles for the Sustainable Smart District Substitution of hazardous chemical substances using Deep Learning and t-SNE A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment A Survey of Smart Energy Services for Private Households Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation – A Literature Review Ein Entscheidungsunterstützungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones Towards Predictive Energy Management in Information Systems: A Research Proposal A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology Track 13: Digital Work - Social, mobile, smart On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work The Potential of Augmented Reality for Improving Occupational First Aid Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI A Case Study on Cross-Hierarchical Communication in Digital Work Environments ‘Show Me Your People Skills’ - Employing CEO Branding for Corporate Reputation Management in Social Media A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp The Effect of Marker-less Augmented Reality on Task and Learning Performance Antecedents for Cyberloafing – A Literature Review Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project Track 14: Geschäftsmodelle und digitales Unternehmertum Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies Special Track 1: Student Track Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail From Facets to a Universal Definition – An Analysis of IoT Usage in Retail Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter Application of Process Mining Techniques to Support Maintenance-Related Objectives How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance? Improving Business Model Configuration through a Question-based Approach The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow How Software Promotes the Integration of Sustainability in Business Process Management Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry Special Track 3: Demos & Prototyping Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype Application-oriented robotics in nursing homes Augmented Reality for Set-up Processe Mixed Reality for supporting Remote-Meetings Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities TUCANA: A platform for using local processing power of edge devices for building data-driven services Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach Exergames & Dementia: An interactive System for People with Dementia and their Care-Network Workshops Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik – EMoWI’19) Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research Die Mitarbeiter von morgen - Kompetenzen künftiger Mitarbeiter im Bereich Business Analytics Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati