453 research outputs found
Knowledge Representation Concepts for Automated SLA Management
Outsourcing of complex IT infrastructure to IT service providers has
increased substantially during the past years. IT service providers must be
able to fulfil their service-quality commitments based upon predefined Service
Level Agreements (SLAs) with the service customer. They need to manage, execute
and maintain thousands of SLAs for different customers and different types of
services, which needs new levels of flexibility and automation not available
with the current technology. The complexity of contractual logic in SLAs
requires new forms of knowledge representation to automatically draw inferences
and execute contractual agreements. A logic-based approach provides several
advantages including automated rule chaining allowing for compact knowledge
representation as well as flexibility to adapt to rapidly changing business
requirements. We suggest adequate logical formalisms for representation and
enforcement of SLA rules and describe a proof-of-concept implementation. The
article describes selected formalisms of the ContractLog KR and their adequacy
for automated SLA management and presents results of experiments to demonstrate
flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for
Automated SLA Management, Int. Journal of Decision Support Systems (DSS),
submitted 19th March 200
Modelling Users, Intentions, and Structure in Spoken Dialog
We outline how utterances in dialogs can be interpreted using a partial first
order logic. We exploit the capability of this logic to talk about the truth
status of formulae to define a notion of coherence between utterances and
explain how this coherence relation can serve for the construction of AND/OR
trees that represent the segmentation of the dialog. In a BDI model we
formalize basic assumptions about dialog and cooperative behaviour of
participants. These assumptions provide a basis for inferring speech acts from
coherence relations between utterances and attitudes of dialog participants.
Speech acts prove to be useful for determining dialog segments defined on the
notion of completing expectations of dialog participants. Finally, we sketch
how explicit segmentation signalled by cue phrases and performatives is covered
by our dialog model.Comment: 17 page
09351 Abstracts Collection -- Information processing, rational belief change and social interaction
From 23.08. to 27.08.2009, the Dagstuhl Seminar 09351 ``Information processing, rational belief change and social interaction \u27\u27 was held in Schloss Dagstuhl~--~Leibniz Center for Informatics.
During the seminar, several participants presented their current
research, and ongoing work and open problems were discussed. Abstracts of
the presentations given during the seminar as well as abstracts of
seminar results and ideas are put together in this paper. The first section
describes the seminar topics and goals in general.
Links to extended abstracts or full papers are provided, if available
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