National Evaluation of the Capacity Building Programme in English Local Government: Overall Final Report

This report is one of a series of outputs from the National Evaluation of the Capacity Building Programme for local government in England (CBP), undertaken by a team of researchers at the Policy Research Institute (PRI) at Leeds Metropolitan University and the Cities Research Unit at the University of West of England. This report summarises the findings from all four key strands of the evaluation. Because of the difficulties associated with quantifying the capacity of local authorities, much less the sector, in relation to the dynamic roles and objectives that they pursue, the report focuses on what has worked, why and in what circumstances, rather than providing a definitive assessment of the extent of change of capacity building enabled by the CBP. The CBP was launched in 2003 as a joint Department for Communities and Local Government/Local Government Association (LGA) initiative to support capacity building and improvement activities within local authorities in England. The CBP has supported four main streams of improvement and capacity building activity in local authorities (see Section 1.2; p13)

Rethinking Models of Evaluation: Sustainability as the Goal of International Cultural Organisations

The purpose and conduct of organisational evaluation is variously defined and understood. With the shift to the ‘new managerialism’ and the steady advance of audit culture in the public sector, evaluation models have proliferated but they are often narrowed to crude measures of impact and performance. They subject people to unhelpful, top-down forms of appraisal and accountability in the interests of transparency and economic efficiency with little respect afforded to the multiple perspectives and divergent goals of the actors involved. There is often a lack of clarity about what is being evaluated and from whose perspective. This paper traces the development of the Cultural Value Model (CVM). It was developed as part of UK-wide research programme aimed at rethinking how we assess the value of cultural activities. The primary objective of the CVM is to provide an analytical and methodological framework for re-conceiving models of evaluation. In particular, it shifts the frame of analysis away from impact to value. Our project aimed to deliver a robust, evidence-based understanding of the changing cultural value of the British Council (BC) and BBC World Service (BBCWS). These publically funded international organisations are an integral part of the UK’s diplomatic infrastructure and subject to stringent accountability measures to satisfy diverse stakeholders. They are experiencing rapid and convulsive change in response to financial, technological and geopolitical forces and their purpose and value is being questioned. In the paper we argue that the CVM, in fostering a more engaged, participatory approach to performance evaluation challenged and even subverted existing practices but with mixed results. In the case of the BC, it generated a high degree of interest and engagement to the extent that it is currently being adopted and integrated into organisational practices. In contrast, the BBCWS were more resistant to innovation believing that their audience ratings and internal reviews suffice. The flexible adaptability of the CVM presents an opportunity for other organisations to move from away from top-down performance and impact assessment towards a more inclusive, reflective and sustainable model of value. However we need to get a better understanding the organisational constraints that obstruct innovation if more participatory models of learning, monitoring and evaluation are to intervene in social and organisational processes and achieve sustainable models of good practice

Project communication variables : a comparative study of US and UK industry perceptions

Research undertaken at the Construction Industry Institute (CII) in the USA has indicated the need for project managers to focus their attention on six ‘Critical Communication Variables’ as a means of ensuring the fulfillment of time cost and quality targets. These variables refer to the accuracy, timeliness and completeness of information presented to participants, as well as the level of understanding, barriers to and procedures for project based communication. The findings and tools generated by the CII study have been used as part of case study based research examining construction projects in the Central Belt region of Scotland. In addition to the CII data collection tools employed, the Scottish study included semi-structured interviews as a means of contextualising the communication and decision-making taking place. This paper presents the results of this benchmarking exercise, and highlights significant issues that project team members need to improve upon in order to achieve the timeliness quality and cost required in today’s construction industr

Integrating R&D and marketing in new product development

R&D - marketing integration is considered to be a critical activity within New Product Development (NPD). A theoretical framework for the study of R&D - marketing integration levels developed by Gupta et al (1986) is one of the most widely cited R&D - marketing integration frameworks in scientific literature. It is based on the presumption that strategy, environmental, organizational and individual factors are those determining R&D - marketing integration levels and consequently NPD success. Several empirical studies have been conducted to test this framework, however most of them have dealt only with portions of Gupta et al (1986)'s model. This paper is an attempt to put forward and test an integrated research protocol for the study of R&D - marketing integration, based on this theoretical framework. Empirical evidence gained from a questionnaire survey and two company case studies show, that people active within the R&D - marketing interface perceive the studied constructs as relevant for R&D - marketing integration, thus giving confirmation to Gupta et al (1986)’s model. The presented research protocol can therefore be considered as a valid start into R&D - marketing integration research within an integrated framework

LSS, a problem solving skill for graduates and SMEs: Case Study of investigation in a UK Business School curriculum

Purpose - This research aims to investigate the feasibility of a systematic Lean Six Sigma (LSS) education through the curriculum of business schools to respond to the existing gap between the graduate’s expectation of employability and skill requirements by the Small and Medium Sized Enterprises (SMEs). Design/approach/methodology - One UK business school has been used as a case study to conduct an extensive module and programme review followed by a semi-structured interview with the potentially suitable core and programme-specific module leaders and also the comparative Analysis between content of these modules and the existing LSS high-street training themes. Findings – The result revealed a high potential of the existing modules in the business schools equivalent to the private sector training providers to increase the level of LSS problem solving knowledge and skill for all graduates and improve their employability and productivity for the SMEs. Practical implications/limitations – This research has been carried out in a single UK–based Business School through a qualitative approach. A further in-depth analysis in a broader scale is required to investigate the practical implications in a better way. Originality/Value – The result of this study highlights the role of LSS to reduce the knowledge and skill gap between the business schools as the source of the explicit knowledge, graduates as the knowledge and skill bearer, and SMEs as the knowledge and skill users

IT service management: towards a contingency theory of performance measurement

Information Technology Service Management (ITSM) focuses on IT service creation, design, delivery and maintenance. Measurement is one of the basic underlying elements of service science and this paper contributes to service science by focussing on the selection of performance metrics for ITSM. Contingency theory is used to provide a theoretical foundation for the study. Content analysis of interviews of ITSM managers at six organisations revealed that selection of metrics is influenced by a discrete set of factors. Three categories of factors were identified: external environment, parent organisationand IS organisation. For individual cases, selection of metrics was contingent on factors such as organisation culture, management philosophy and perspectives, legislation, industry sector, and customers, although a common set of four factors influenced selection of metrics across all organisations. A strong link was identified between the use of a corporate performance framework and clearly articulated ITSM metrics