A virtual-community-centric model for coordination in the South African public sector

Organizations face challenges constantly owing to limited resources. As such, to take advantage of new opportunities and to mitigate possible risks they look for new ways to collaborate, by sharing knowledge and competencies. Coordination among partners is critical in order to achieve success. The segmented South African public sector is no different. Driven by the desire to ensure proper service delivery in this sector, various government bodies and service providers play different roles towards the attainment of common goals. This is easier said than done, given the complexity of the distributed nature of the environment. Heterogeneity, autonomy, and the increasing need to collaborate provoke the need to develop an integrative and dynamic coordination support service system in the SA public sector. Thus, the research looks to theories/concepts and existing coordination practices to ground the process of development. To inform the design of the proposed artefact the research employs an interdisciplinary approach championed by coordination theory to review coordination-related theories and concepts. The effort accounts for coordination constructs that characterize and transform the problem and solution spaces. Thus, requirements are explicit towards identifying coordination breakdowns and their resolution. Furthermore, how coordination in a distributed environment is supported in practice is considered from a socio-technical perspective in an effort to account holistically for coordination support. Examining existing solutions identified shortcomings that, if addressed, can help to improve the solutions for coordination, which are often rigidly and narrowly defined. The research argues that introducing a mediating technological artefact conceived from a virtual community and service lenses can serve as a solution to the problem. By adopting a design-science research paradigm, the research develops a model as a primary artefact to support coordination from a collaboration standpoint. The suggestions from theory and practice and the unique case requirement identified through a novel case analysis framework form the basis of the model design. The proposed model support operation calls for an architecture which employs a design pattern that divides a complex whole into smaller, simpler parts, with the aim of reducing the system complexity. Four fundamental functions of the supporting architecture are introduced and discussed as they would support the operation and activities of the proposed collaboration lifecycle model geared towards streamlining coordination in a distributed environment. As part of the model development knowledge contributions are made in several ways. Firstly, an analytical instrument is presented that can be used by an enterprise architect or business analyst to study the coordination status quo of a collaborative activity in a distributed environment. Secondly, a lifecycle model is presented as meta-process model with activities that are geared towards streamlining the coordination of dynamic collaborative activities or projects. Thirdly, an architecture that will enable the technical virtual community-centric, context-aware environment that hosts the process-based operations is offered. Finally, the validation tool that represents the applied contribution to the research that promises possible adaptation for similar circumstances is presented. The artefacts contribute towards a design theory in IS research for the development and improvement of coordination support services in a distributed environment such as the South African public sector

The service elimination process : an empirical investigation into the British financial services sector

The present study represents an in-depth empirical investigation into the service elimination process in the British financial services sector. It aims to make a contribution towards the concise development of the literature on service elimination and to provide empirically based recommendations, which can improve the way financial service elimination is practised. The theoretical part of the study focused first on a review of the characteristics of services in general and of financial services in particular and of the service range management activities of financial institutions. Second, the literature on product and service elimination was reviewed. The bulk of this material refers to conceptual propositions and empirical evidence on elimination from manufacturing settings, while conceptual and empirical material from service and financial service settings is alarmingly sparse. The presents tudy conceptualisedth e service elimination process as consisting of three broad stages, a) the pre-elimination stage, b) the actual service elimination decision-making process and c) the post-elimination stage. The study adopted a research approach based on the broad hypothesis that service elimination decisions are not made in a vacuum (as the limited literature on service and financial service elimination assumes explicitly or implicitly) but that they are influenced by contextual organisational and environmental characteristics of companies. Based on the above conceptualisations, the research objectives were to a) identify the content of the service elimination process (i. e., the decision variables involved in the various steps of the process) b) measure the relative importance/frequency of use of the above content and c) measure the influence of a set of contextual independent variables on the relative importance/frequency of use of the content of the service elimination process. To meet the above research objectives, a pluralistic research method was adopted. For the identification component of the research objectives qualitative research (in-depth interviews) was conducted, while for the measurement component quantitative research was conducted(mail survey). The findings indicated that service elimination decisions were the outcome of a multi-step process, which with very few exceptions (i. e., the way in which British financial institutions identified financial services as candidates for elimination) was found to be largely informal and unsophisticated. Moreover service elimination was rated as the least important service range management activity and was allocated the least amount of resources (temporal, monetary and human). The findings also suggested that the content of the service elimination process was both similar and different to elimination practice in manufacturing settings. Among the most obvious similarities was the paramount importance of sales and profitability considerations in making products and financial services candidates for elimination. Among the most striking differences was that while a product is fully eliminated, partial elimination was the predominant outcome of the service elimination process in the studied setting. With regards to the contextual influence, it was found that the relative importance/frequency of the decision variables involved in the service elimination process varied in relation to the type and the size of individual financial institutions, the pursued overall business strategy, and degree of market orientation, the degree of formalisation of the service elimination process, the number of services in the range (service diversity), the type of financial service which is considered for elimination, the method of its delivery process, the intensity of competition and of the legislative environment and the volatility of the technological environment. As such, the findings confirmed the hypothesised dynamism of the service elimination decisions and suggested that any attempt to describe the service elimination process in a golden rule way that fits all companies, all financial services and all environmental circumstances would be misleading

Telethrone : a situated display using retro-reflection basedmulti-view toward remote collaboration in small dynamic groups

This research identifies a gap in the tele-communication technology. Several novel technology demonstrators are tested experimentally throughout the research. The presented final system allows a remote participant in a conversation to unambiguously address individual members of a group of 5 people using non-verbal cues. The capability to link less formal groups through technology is the primary contribution. Technology-mediated communication is first reviewed, with attention to different supported styles of meetings. A gap is identified for small informal groups. Small dynamic groups which are convened on demand for the solution of specific problems may be called “ad-hoc”. In these meetings it is possible to ‘pull up a chair’. This is poorly supported by current tele-communication tools, that is, it is difficult for one or more members to join such a meeting from a remote location. It is also difficult for physically located parties to reorient themselves in the meeting as goals evolve. As the major contribution toward addressing this the ’Telethrone’ is introduced. Telethrone projects a remote user onto a chair, bringing them into your space. The chair seems to act as a situated display, which can support multi party head gaze, eye gaze, and body torque. Each observer knows where the projected user is looking. It is simpler to implement and cheaper than current comparable systems. The underpinning approach is technology and systems development, with regard to HCI and psychology throughout. Prototypes, refinements, and novel engineered systems are presented. Two experiments to test these systems are peer-reviewed, and further design & experimentation undertaken based on the positive results. The final paper is pending. An initial version of the new technology approach combined retro-reflective material with aligned pairs of cameras, and projectors, connected by IP video. A counterbalanced repeated measures experiment to analyse gaze interactions was undertaken. Results suggest that the remote user is not excluded from triadic poker game-play. Analysis of the multi-view aspect of the system was inconclusive as to whether it shows advantage over a set-up which does not support multi-view. User impressions from the questionnaires suggest that the current implementation still gives the impression of being a display despite its situated nature, although participants did feel the remote user was in the space with them. A refinement of the system using models generated by visual hull reconstruction can better connect eye gaze. An exploration is made of its ability to allow chairs to be moved around the meeting, and what this might enable for the participants of the meeting. The ability to move furniture was earlier identified as an aid to natural interaction, but may also affect highly correlated subgroups in an ad-hoc meeting. This is unsupported by current technologies. Repositioning of several onlooking chairs seems to support ’fault lines’. Performance constraints of the current system are explored. An experiment tests whether it is possible to judge remote participant eye gaze as the viewer changes location, attempting to address concerns raised by the first experiment in which the physical offsets of the IP cameras lenses from the projected eyes of the remote participants (in both directions), may have influenced perception of attention. A third experiment shows that five participants viewing a remote recording, presented through the Telethrone, can judge the attention of the remote participant accurately when the viewpoint is correctly rendered for their location in the room. This is compared to a control in which spatial discrimination is impossible. A figure for how many optically seperate retro-reflected segments is obtained through spatial anlysis and testing. It is possible to render the optical maximum of 5 independent viewpoints supporting an ’ideal’ meeting of 6 people. The tested system uses one computer at the meeting side of the exchange making it potentially deployable from a small flight case. The thesis presents and tests the utility of elements toward a system, and finds that remote users are in the conversation, spatially segmented with a view for each onlooker, that eye gaze can be reconnected through the system using 3D video, and that performance supports scalability up to the theoretical maximum for the material and an ideal meeting size

Library buildings around the world

"Library Buildings around the World" is a survey based on researches of several years. The objective was to gather library buildings on an international level starting with 1990

Case based design of knitwear

In the developed world we are surrounded by man-made objects, but most people give little thought to the complex processes needed for their design. The design of hand knitting is complex because much of the domain knowledge is tacit. The objective of this thesis is to devise a methodology to help designers to work within design constraints, whilst facilitating creativity. A hybrid solution including computer aided design (CAD) and case based reasoning (CBR) is proposed. The CAD system creates designs using domain-specific rules and these designs are employed for initial seeding of the case base and the management of constraints. CBR reuses the designer's previous experience. The key aspects in the CBR system are measuring the similarity of cases and adapting past solutions to the current problem. Similarity is measured by asking the user to rank the importance of features; the ranks are then used to calculate weights for an algorithm which compares the specifications of designs. A novel adaptation operator called rule difference replay (RDR) is created. When the specifications to a new design is presented, the CAD program uses it to construct a design constituting an approximate solution. The most similar design from the case-base is then retrieved and RDR replays the changes previously made to the retrieved design on the new solution. A measure of solution similarity that can validate subjective success scores is created. Specification similarity can be used as a guide whether to invoke CBR, in a hybrid CAD-CBR system. If the newly resulted design is suffciently similar to a previous design, then CBR is invoked; otherwise CAD is used. The application of RDR to knitwear design has demonstrated the flexibility to overcome deficiencies in rules that try to automate creativity, and has the potential to be applied to other domains such as interior design.EThOS - Electronic Theses Online ServiceGBUnited Kingdo