The Development of Chatbot Provided Registration Information Services for Students in Distance Learning

In recent years, chatbots have become crucial, particularly for assisting students with real-time registration information. This research focused on 1) synthesizing registry works related to information provided for students, 2) designing chatbots and conversation structures in the form of interactive conversations between students and robots for answering questions and providing information tailored to their needs, and 3) examining and evaluating the use of chatbots in providing information services to students, while analyzing the accuracy and suitability of the developed chatbot. This study, based on research and development, utilized a sample consisting of 16 staff directly involved in the provision of registration information to students and 255 undergraduate students from Sukhothai Thammathirat Open University, with respondents being selected through a simple random sampling technique. The synthesis of the research results revealed the following findings: 1) A qualitative study revealed that the registration information related to students, called STOU Journey, consisted of 10 issues, and was required for the whole learning period. 2) The result of the design and development of the chatbot revealed that the developer chatbot could be used on both the website and the LINE application. It was also found that the chatbot could answer most questions correctly and completely. The chatbot responded quickly and was easy to use. The chatbot used language that was easy to understand and natural, while 3) satisfactory evaluation results from 255 undergraduate students showed that overall, students who had used the completed version of the chatbot were satisfied with the use of the chatbot at a high level (Mean = 4.19, SD = 0.98) while they also felt that the chatbot was easy to use (Mean = 4.33, SD = 0.95) and the using the chatbot felt like a natural conversation (Mean = 4.22, SD = 0.99)

User-centred design of flexible hypermedia for a mobile guide: Reflections on the hyperaudio experience

A user-centred design approach involves end-users from the very beginning. Considering users at the early stages compels designers to think in terms of utility and usability and helps develop the system on what is actually needed. This paper discusses the case of HyperAudio, a context-sensitive adaptive and mobile guide to museums developed in the late 90s. User requirements were collected via a survey to understand visitors’ profiles and visit styles in Natural Science museums. The knowledge acquired supported the specification of system requirements, helping defining user model, data structure and adaptive behaviour of the system. User requirements guided the design decisions on what could be implemented by using simple adaptable triggers and what instead needed more sophisticated adaptive techniques, a fundamental choice when all the computation must be done on a PDA. Graphical and interactive environments for developing and testing complex adaptive systems are discussed as a further step towards an iterative design that considers the user interaction a central point. The paper discusses how such an environment allows designers and developers to experiment with different system’s behaviours and to widely test it under realistic conditions by simulation of the actual context evolving over time. The understanding gained in HyperAudio is then considered in the perspective of the developments that followed that first experience: our findings seem still valid despite the passed time

Applying a User-centred Approach to Interactive Visualization Design

Analysing users in their context of work and finding out how and why they use different information resources is essential to provide interactive visualisation systems that match their goals and needs. Designers should actively involve the intended users throughout the whole process. This chapter presents a user-centered approach for the design of interactive visualisation systems. We describe three phases of the iterative visualisation design process: the early envisioning phase, the global specification hase, and the detailed specification phase. The whole design cycle is repeated until some criterion of success is reached. We discuss different techniques for the analysis of users, their tasks and domain. Subsequently, the design of prototypes and evaluation methods in visualisation practice are presented. Finally, we discuss the practical challenges in design and evaluation of collaborative visualisation environments. Our own case studies and those of others are used throughout the whole chapter to illustrate various approaches

Considerations regarding the agile development of portals

Starting with methodologies, methods and techniques used generally in the development of information systems, a personal approach regarding quick development of portals has been introduced. After a strict theoretical foundation the proposal has been applied within a real collaborative knowledge portal development project. We consider the proposed agile development approach (based on the prototype technique enriched with MDA valences) suitable to all kind of information systems. The agile development framework establishes the life-cycle phases of product development taking into account the desired functionalities.portal, prototype technique, model driven architecture, agile development

Developing an open data portal for the ESA climate change initiative

We introduce the rationale for, and architecture of, the European Space Agency Climate Change Initiative (CCI) Open Data Portal (http://cci.esa.int/data/). The Open Data Portal hosts a set of richly diverse datasets – 13 “Essential Climate Variables” – from the CCI programme in a consistent and harmonised form and to provides a single point of access for the (>100 TB) data for broad dissemination to an international user community. These data have been produced by a range of different institutions and vary across both scientific and spatio-temporal characteristics. This heterogeneity of the data together with the range of services to be supported presented significant technical challenges. An iterative development methodology was key to tackling these challenges: the system developed exploits a workflow which takes data that conforms to the CCI data specification, ingests it into a managed archive and uses both manual and automatically generated metadata to support data discovery, browse, and delivery services. It utilises both Earth System Grid Federation (ESGF) data nodes and the Open Geospatial Consortium Catalogue Service for the Web (OGC-CSW) interface, serving data into both the ESGF and the Global Earth Observation System of Systems (GEOSS). A key part of the system is a new vocabulary server, populated with CCI specific terms and relationships which integrates OGC-CSW and ESGF search services together, developed as part of a dialogue between domain scientists and linked data specialists. These services have enabled the development of a unified user interface for graphical search and visualisation – the CCI Open Data Portal Web Presence

Space-centred information management approach to improve CAD-based healthcare building design

This study focuses on developing a space-centred CAD tool to enable designers to effectively manage and implement the information of design guidance information and user requirements during design processes, especially for the stages of design briefing and conceptual design. It aims to structure and store design guidance and user requirements for healthcare building design into a relational database, and link them to relevant space entities in design plans. The tool is developed on the platform of Autodesk Architecture Desktop (ADT). It also enables users to store and retrieve pictures associated with textual information, because pictures have been always used by designers as an effective medium to represent and deliver design information and knowledge. This can give users directly visual and more understandable perceptions of the design guidance. The tool is fully embedded with Autodesk AutoCAD systems to ensure the application of this tool being fully merged with CAD-based design process. A set of design guidance about Alzheimer clinic built environments are adopted as a sample to demonstrate and validate the tool. Moreover, the scenario of expanding this application to more broad areas has also been foreseen

Analysis of existing decision support systems to provide current baseline applications, implementation methodologies, problem areas, hardware and communication complexities

Issued as Monthly report and Final report, Project no. G-36-66

Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop

Although information workers may complain about meetings, they are an essential part of their work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows and completed as a series of microtasks that are automated when possible and executed by a human otherwise. Unusual scenarios fall back to a trained human assistant who executes them as unstructured macrotasks. We describe the iterative approach we used to develop Calendar.help, and share the lessons learned from scheduling thousands of meetings during a year of real-world deployments. Our findings provide insight into how complex information tasks can be broken down into repeatable components that can be executed efficiently to improve productivity.Comment: 10 page