An empirical investigation on EDI determinants and outcomes in Malaysian industry

Government involvement is the main cause for the EDI acceptance in Southeast Asian countries (United Nation of Economic and Social Commission for Asia and Pacific - UNESCAP, 1996). This is significantly different from the EDI developments in the western countries in which private sector involvement in EDI is substantial (UNESCAP, 1996). As an initial step to spur EDI implementation in private sector, the Malaysian Government has imposed all companies that engage in international trade to implement EDI by doing electronic customs declarations through CIS (Customs Information System) DagangNet. For this, the Government also spent over RM 300 million to fully implement EDI nationwide (Star, 2003 December 3). Nevertheless, such implementation is not successful and it has been claimed that “EDI is not yet fully implemented even though it had been initiated since late 1990s, besides electronic data is also still not recognized for legal customs declaration purposes even if it was meant for paperless and electronic customs declarations” (Star, 2003 December 3). To date, there are dual customs declarations, both electronic and manual, in practices where the sole typical electronic transaction is registration of the customs form (Jimmy, 2005; Star, 2005 July 11). This is in contrast with electronic customs declarations by other countries such as Hong Kong, Korea and Singapore where there is a full electronic declaration including electronic payment for declarations charges (Jimmy, 2005; Star, 2005 July 11; Chau, 2001)

The State of e-Banking Implementation in Nigeria: A Post-Consolidation Review

The most widely used e-Banking instrument in �igeria is e-Payment, particularly the automatic teller machine (ATM) card. However, with the adoption of e-Banking by all the banks in �igeria, the volume of cash in circulation has continued to increase pre-and-post bank recapitalization/consolidation exercise. Furthermore, some of the 25 banks that survived the exercise were found lately to have depleted their capital base and have lost credibility before the consumers, e-Banking implementation notwithstanding. Therefore, in this paper, we review the state of e-Banking implementation in �igeria and evaluate the influence of trust on the adoption of e-Payment using an extended technology acceptance model (TAM). Similarly, we investigate organizational reputation, perceived risk and perceived trust in the management of banks as a factor for enhancing customer loyalty. The findings in this work reveal that perceived ease of use and perceived usefulness are not only antecedent to ebanking acceptance, they are also factors to retain customers to the use of e-banking system such as organizational reputation, perceived risk and trust

Challenges to describe QoS requirements for web services quality prediction to support web services interoperability in electronic commerce

Quality of service (QoS) is significant and necessary for web service applications quality assurance. Furthermore, web services quality has contributed to the successful implementation of Electronic Commerce (EC) applications. However, QoS is still the big issue for web services research and remains one of the main research questions that need to be explored. We believe that QoS should not only be measured but should also be predicted during the development and implementation stages. However, there are challenges and constraints to determine and choose QoS requirements for high quality web services. Therefore, this paper highlights the challenges for the QoS requirements prediction as they are not easy to identify. Moreover, there are many different perspectives and purposes of web services, and various prediction techniques to describe QoS requirements. Additionally, the paper introduces a metamodel as a concept of what makes a good web service