Applications of lean thinking: a briefing document

This report has been put together by the Health and Care Infrastructure Research and Innovation Centre (HaCIRIC) at the University of Salford for the Department of Health. The need for the report grew out of two main simple questions, o Is Lean applicable in sectors other than manufacturing? o Can the service delivery sector learn from the success of lean in manufacturing and realise the benefits of its implementation?The aim of the report is to list together examples of lean thinking as it is evidenced in the public and private service sector. Following a review of various sources a catalogue of evidence is put together in an organised manner which demonstrates that Lean principles and techniques, when applied rigorously and throughout an entire organization/unit, they can have a positive impact on productivity, cost, quality, and timely delivery of services

Sukuk dan wakaf bagi majukan Kampong Bharu

Sejak berkurun lamanya, filantrofi telah memainkan peranan penting dalam menyumbang kepada meningkatkan kebajikan seluruh manusia di muka bumi ini. Dalam konteks ini, wakaf merupakan penyelamat yang mampu menyediakan pelbagai kemudahan untuk rakyat yang memerlukan. Wakaf dapat menjadi sebagai benteng yang kukuh menyelamatkan umat daripada hakisan sosial dan juga ekonomi. Apabila dana wakaf dikumpul dan digunakan dengan sebaik-baiknya, berbagai bentuk pembangunan ekonomi boleh dilakukan dengan menggunakan pendanaan melalui wakaf

Capability Maturity Model Integration (Cmmi) for Small Organizations

Software Process Improvement (SPI) is a large area of expertise that deals with software development standard processes and is a progression of proven methods of process improvement from many different methodologies. Personal Software Process (PSP) and Team Software Process (TSP) complement the implementation of Capability Maturity Model Implementation (CMMI) and can be applied gradually from the individual, to the team, and then to the organization. These solutions from Carnegie Melon\u27s Software Engineering Institute (SEI) are leading edge for the field of process improvement. Solutions like this consume many resources, are very complex, require years to implement, and can be costly. The SEI solutions offer an industry standard for SPI. Three case studies were analyzed to provide insight into the benefits of CMMI for small organizations. Decisions that steer these solutions generally involve scheduling, quality, and cost. Depending on the individual needs of an organization, the CMMI technology can fulfill what is required. The example case studies were examined and concluded that given favorable conditions, implementing CMMI is feasible for small organizations

Conceptual Framework for Project Management for E-Governance Service Development

Purpose: e-Governance service delivery requires efficient IT systems complying with standards, procedures and policies. These IT systems are to be developed, considering the functional and non-functional aspects of systems development, at the same time being agile to changing requirements, in order to give a better experience to citizen. Hence there is a need for a project management framework focusing on process compliance at the same time flexible to meet the new demands of the stakeholders in the e-Governance sector.   Theoretical Framework: This paper proposes a conceptual framework for e-Governance service development. There is a need to understand the significance of project management in e-governance service development. This conceptual framework identifies three main factors Project Management attribute, Critical Success Factors and Project Management tools under the Project Management factor and the nature of the e-Governance domain, e-Governance service delivery and e-Governance project under the e-Governance factor.   Design/methodology/approach: The conceptual framework has been proposed after identifying the components that are significant in adoption of Project Management in e-Governance service development based on literature studies in this field of Project Management regarding factors that are critical to project success.   Findings: The three factors Project Management attribute, Critical Success Factors and Project Management tools identified can be considered to have an influence on e-Governance sector, the service delivery and project success. This needs to be further analyzed through quantitative and qualitative research methods.   Research, Practical and Social Implications: The model attempts to build a relationship between these factors, which will help practitioners in e-Governance development understand the attributes they need to be aware of, the critical success factors and tools for project management in the e-Governance sector.   Originality/value: This article is a contribution to the Project Management and e-Governance domain to propose a conceptual framework which is adoptable for practitioners and academicians

AGILE ENTERPRISE ARCHITECTURE: A CASE OF A CLOUD TECHNOLOGY-ENABLED GOVERNMENT ENTERPRISE TRANSFORMATION

Australian government enterprises have shown a significant interest in the cloud technology-enabled enterprise transformation. Australian government suggests the whole-of-a-government strategy to cloud adoption. The challenge is how best to realise this cloud adoption strategy for the cloud technology-enabled enterprise transformation? The cloud adoption strategy realisation requires concrete guidelines and a comprehensive practical framework. This paper proposes the use of an agile enterprise architecture framework to developing and implementing the adaptive cloud technology-enabled enterprise architecture in the Australian government context. The results of this paper indicate that a holistic strategic agile enterprise architecture approach seems appropriate to support the strategic whole-of-a-government approach to cloud technology-enabled government enterprise transformation

Doing Digital Development Differently: lessons in adaptive management from technology for governance initiatives in Kenya

Development projects don’t always work as planned. This has long been acknowledged by those in the sector, and has led to several approaches that seek to solve complex development problems through enabling and encouraging greater adaptiveness and learning within projects (e.g. Doing Development Differently and Problem-Driven Iterative Adaptation). Digital development projects experience many of these issues. Using technology for transparency and accountability (Tech4T&A) projects in Kenya as case studies, this research analysed the many different theoretical approaches to learning and adaptation, and then tested how these play out in reality. Firstly, the authors conducted an extensive review of the literature on the spectrum of approaches to adaptive learning. The findings were used to develop a framework through which to analyse adaptiveness at the different layers of complexity in projects (e.g. software design and development, programme design and management). The second part of the research consisted of interviews and focus group discussions with members of Tech4T&A projects in Kenya. Respondents helped identify the main characteristics of adaptiveness in Tech4T&A projects (e.g. who needs to adapt, and how and when) and the challenges and issues that inhibit projects’ ability to be adaptive. This process also revealed how accountability interplays with adaptiveness, and considered how better collaboration flows can enable adaptiveness. From a literature review and empirical study, the authors drew several conclusions for increasing adaptiveness in digital development projects. These include simplifying the many adaptive theories that abound, increasing responsiveness to project beneficiaries and stakeholders – and for stakeholders to keep on experimenting, networking and advocating.DFIDUSAIDOmidyar NetworkSid

What’s behind the ag-data logo? An examination of voluntary agricultural-data codes of practice

In this article, we analyse agricultural data (ag-data) codes of practice. After the introduction, Part II examines the emergence of ag-data codes of practice and provides two case studies—the American Farm Bureau’s Privacy and Security Principles for Farm Data and New Zealand’s Farm Data Code of Practice—that illustrate that the ultimate aims of ag-data codes of practice are inextricably linked to consent, disclosure, transparency and, ultimately, the building of trust. Part III highlights the commonalities and challenges of ag-data codes of practice. In Part IV several concluding observations are made. Most notably, while ag-data codes of practice may help change practices and convert complex details about ag-data contracts into something tangible, understandable and useable, it is important for agricultural industries to not hastily or uncritically accept or adopt ag-data codes of practice. There needs to be clear objectives, and a clear direction in which stakeholders want to take ag-data practices. In other words, stakeholders need to be sure about what they are trying, and able, to achieve with ag-data codes of practice. Ag-data codes of practice need credible administration, accreditation and monitoring. There also needs to be a way of reviewing and evaluating the codes in a more meaningful way than simple metrics such as the number of members: for example, we need to know something about whether the codes raise awareness and education around data practices, and, perhaps most importantly, whether they encourage changes in attitudes and behaviours around the access to and use of ag-data

The national cloud computing strategy

Executive summary On 5 October 2012 the Prime Minister announced that the Australian Government would develop a National Cloud Computing Strategy. This announcement recognised the synergies between the National Broadband Network (NBN) and cloud computing, but also the important role for government in providing the tools that small business, individuals and government agencies need to realise the promise of cloud computing. This strategy has been developed in a partnership between government, industry and consumer groups and outlines a vision for cloud computing in Australia: Australians will create and use world-class cloud services to boost innovation and productivity across the digital economy. When organisations adopt cloud services, they are generally more productive, innovate better and operate with greater agility. As a nation, Australia is well placed to take advantage of cloud computing for a range of reasons—including a stable socio-economic system, a strong rule of law, and a highly diverse and skilled Information and Communications Technology (ICT) sector. At the individual level there are many organisations across the economy that have implemented innovative cloud computing services that have transformed the way they operate. However, as a group, Australian small business and not-for-profit organisations lag behind their counterparts in Organisation for Economic Co-operation and Development (OECD) countries in the use of online technology. This places these organisations at a competitive disadvantage, which could be overcome through the use of cloud computing services. One reason for this has been insufficient access to the necessary infrastructure to support sophisticated cloud services—the relatively slow download or upload speeds in many parts of Australia have limited the adoption of cloud services. The NBN is changing this and is a key enabler of the digital economy more broadly. There are other reasons that cloud computing has not been adopted more generally in Australia, including a lack of awareness of how to make best use of cloud computing and a lack of confidence that some organisations and individuals have in adopting cloud computing services. This strategy has identified three core goals and a set of actions to achieve the government’s vision. However, as the cloud services market continues to evolve, users and providers of cloud services must remain responsive to change. Likewise, the government will continue to adapt its strategy in response to market and technological changes

Federal Workforce: Sustained Attention to Human Capital Leading Practices Can Help Improve Agency Performance

[Excerpt] A careful consideration of federal pay is an essential part of fiscal stewardship and is necessary to support the recruitment and retention of a talented, agile, and high-performing federal workforce. High-performing organizations have found that the life-cycle of human capital management activities—including workforce planning, recruitment, on-boarding, compensation, engagement, succession planning, and retirement programs—need to be aligned for the cost-effective achievement of an organization’s mission. However, despite some improvements, strategic human capital management—and more specifically, skills gaps in mission critical occupations—continues to be a GAO high-risk area. This testimony is based on a body of GAO work primarily issued between June 2012 and March 2017. It focuses on (1) lessons learned in creating a more market driven, results-oriented approach to federal pay, and (2) opportunities, in addition to pay and benefits, that OPM and agencies could use to be more competitive in the labor market and address skills gaps