AN EXAMINATION OF MANAGERIAL STRATEGIES FOR INCREASING INFORMATION TECHNOLOGY PENETRATION IN ORGANIZATIONS

This paper describes an empirical study comparing two competing perspectives for explaining information technology (IT) penetration in organizations. IT penetration is defined as the extent to which IT is embedded within an organization\u27s strategic, managerial, and operational work systems. With the first perspective, IT penetration is hypothesized to be related to the implementation of a comprehensive set of management processes for the information systems (IS) function. With the second perspective, IT penetration is hypothesized to be related to the effectiveness of IT-related interactions among an organization\u27s managers, To strengthen the study\u27s research design, the hypotheses are examined separately across two samples of organizations. Senior ]S executives completed the study\u27s research instrument. Respondents in the first sample represented 132 large organizations across a variety of industries, while the respondents in the second sample represented 44 business units within a large, high teChnology firm. IT penetration and IT-related managerial interactions were measured at a subunit level, while IS management processes were measured at an organizational level. The study\u27s findings supported the research hypotheses. *The authors wish to thank Omar El Sawy and anonymous reviewers for their helpful comments on earlier drafts of this paper

Competitive Threats, Strategic Responses and Performance of Brazilian B2B Firms

Purpose – The economic realignment in Latin America has created two clusters, one stagnant in the north and the other growth-bound in the south. This study aims to focus on Brazil, the key player in the growth-bound southern cluster, and address three fundamental questions: how Brazilian executives in four B2B sectors (telecommunications, business equipment, steel, and transportation) viewed the internal competitive developments, how they strategically responded to these developments, and what were the marketing and financial outcomes of these strategies. Design/methodology/approach – Data were obtained by interviewing top decision makers such as president, chief executive officer, and director of the companies. Findings – Findings show that the intensity of competitive pressures due to globalization varied by sector and so did strategic responses of firms. Marketing and financial performance outcomes also varied by sectors. Originality/value – The study adds to the growing literature on competitive market developments, strategic responses and performance outcomes of firms in Brazil, an important emerging economy and the key player in the southern Latin America cluster

Emerging Perspectives on Self Service Technologies in Retail Banking

This paper attempts to critically examine the available literature on the subject, discuss a model that provides a managerial framework for analyzing the variables associated with customer value, and to identify potential research areas. The discussion draws conceptual impetus from new technologies in banking services through self service technologies in banking as a tool for optimizing profit. The discussion in the paper also analyzes the main criteria for successful internet-banking strategy and brings out benefits of e-banking from the point of view of banks, their technology and customer values and tentatively concludes that there is increasing returns to scale in the bank services in relation to the banking products, new technology and customer value.Self service technology, retail banking, customer value, profit optimization

Relationship between Market Orientation,Firm Innovativeness and Innovative Performance

The paper examines the issue of interrelationships between market orientation, firm innovativeness and innovative performance. Three dimensions of market orientation, namely collection and use of market information, development of market oriented strategy and implementation of market oriented strategy are measured. Factor analysis used to validate the measures of market orientation, firm innovativeness and innovative performance . A correlational analysis is performed to determined whether market orientation is associated with firm innovativeness and innovative performanc

Broadband Technologies on Residential Acces

The diffusion of broadband technologies is a hot topic for developed and many developing countries. Although the provision of service has many similar aspects, the overall and specific penetration of broadband technologies varies significantly in these countries. This study aims to examine the place of users' perceptions in the broadband issue by studying the development of the selected technologies and national policies in the light of the general information technology diffusion aspects.Diffusion of Technology, Broadband Technologies, Development of National Policies and Pricing Issues

Business strategies of companies and local production systems in Bulgarian dairy industry

Rozdział z: Functioning of the Local Production Systems in Central and Eastern European Countries and Siberia. Case Studies and Comparative Studies, ed. Mariusz E. Sokołowicz.The following paper examines the issues related to product-market business strategies. They are considered in the case of nonbusiness organizations and local production systems (LPS), which operate in the sector of milk and dairy products in Bulgaria. For the purpose of estimating the intensity of competition the number of competitors was computated, including these which are of paramount importance for the industry. The paper outlines some basic types of LPS within the industry. It also disscusses the assertion that a presence of enhanced vertical integration is identified within the sector, where the producers of milk and dairy products have a leading role. On this basis, the product market business strategies for the development of manufacturing companies and for the LPS as a whole appear to play a key role in the sector.Monograph financed under a contract of execution of the international scientific project within 7th Framework Programme of the European Union, co-financed by Polish Ministry of Science and Higher Education (title: “Functioning of the Local Production Systems in the Conditions of Economic Crisis (Comparative Analysis and Benchmarking for the EU and Beyond”)). Monografia sfinansowana w oparciu o umowę o wykonanie projektu między narodowego w ramach 7. Programu Ramowego UE, współfinansowanego ze środków Ministerstwa Nauki i Szkolnictwa Wyższego (tytuł projektu: „Funkcjonowanie lokalnych systemów produkcyjnych w warunkach kryzysu gospodarczego (analiza porównawcza i benchmarking w wybranych krajach UE oraz krajach trzecich”))

Automating Land Management: An Analysis of Information Technology Management Challenges at the Bureau og Land Management

Given society’s massive investment in information technology and the potentially catastrophic consequences of information technology (IT) failures, understanding how IT management policies influence IT management practice and, ultimately, organizational success in implementing and employing information technology is becoming increasingly crucial. This paper describes a study that took place in a large government agency and sheds some light on the interaction of IT policy, practice and success (or, in this case, failure). Following an exploratory case-study research design, the study employed both interpretivist- and positivist-oriented perspectives to develop a descriptive model that identifies significant factors influencing levels of policy compliance. The model describes the central roles that organizational culture and knowledge play in mediating the effects of information technology, organizational resources and IT management policies on IT policy compliance, implementation and use. The model reflects study participants\u27 common-sense understanding of how IT policies work and why they sometimes fail to work. While the factors identified in the model may not be surprising, the manner in which they interact provides provocative insights into why organizations often fail to achieve desired levels of policy compliance and how focusing on policy compliance might lead to unanticipated consequences

Information Technology (IT) Integration and Cybersecurity/Security: The Security Savviness of Board of Directors

As Information Technology has become increasingly important to the competitive position of firms, managers have become more sensitive to their organization’s overall IT risk management. Given the significant cyber-attacks that are occurring with disturbing frequency, and the mounting evidence that companies of all shapes and sizes are increasingly under a constant threat of cyber-attacks, ensuring the adequacy of a company’s cybersecurity measures has become a key area of purview for the Board of Directors (BoD). To address this issue, staffing the Board with members who have significant security expertise might be one of the best protective mechanisms in an increasingly risky business environment, both from the perspective of sound corporate governance and in terms of sensible IT governance. We expect that high-tech firms are far likely to have Board members with security expertise, and we expect that the degree to which IT is a differentiator or primary value proposition in the firm will moderate the presence of security expertise at the Board level, and we also expect that internal audit capabilities with security expertise will tend to moderate between a firm’s technological sophistication and security expertise at the Board level

Performance in Consumer Financial Services Organizations: Framework and Results from the Pilot Study

Financial services comprise over 4 percent of the gross domestic product of the United States and employ over 5.4 million people. By offering vehicles for investment of savings, extension of credit and risk management, they fuel the modern capitalistic society. While the essential functions performed by the organizations that make up the financial services industry have remained relatively constant over the past several decades, the structure of the industry has undergone dramatic change. Liberalized domestic regulation, intensified international competition, rapid innovations in new financial instruments and the explosive growth in information technology fuel this change. With this change has come increasing pressure on managers and workers to dramatically improve productivity and financial performance. This paper summarizes the first year of a multi-year effort to understand the drivers of performance in financial services organizations. Financial services are the largest single consumer of information technology in the economy, investing $38.7 billion dollars in 1991 (National Research Council, 1994). While this investment has had a profound effect on the structure of the industry and the products it provides, its effect on financial performance of the industry remains elusive. Why this "productivity paradox" (Brynjolfsson and Hitt,1993) exists is an important part of this project. The authors describe the differences in productivity in services from manufacturing. In the service world, the consumer co-produces the product with the firm, ofte nadding labor to the creation of the service. In addition, the scope of the service enterprise typically is quite vast, with components of the service production process being both producers and deliverers of the service. In addition, the quality of the services provided is forever changing. Thus, the authors suggest that productivity gains from human resource improvements or technology investments may not show up in standard performance measures, but may rather be used to improve the quality of the service provided. What appears to be a stagnation in productivity may actually be an increase in value delivered to the customer. Delivering value to the customer may provide the institution with sales opportunities and much needed information about the institution's customer base. The pilot survey conducted by the authors examines the relationship between technological advancement and the relational part of service delivery by studying time spent with the customer in relation to technological sophistication and time spent on the entire delivery process. The authors adopt the view that processes are the central "technology" of an organization. As with any technology, the process must be maintained. After a process has reached its useful life, it should be scrapped or rebuilt. Thus, the authors suggest that researchers should take a life-cycle view of processes when undertaking efficiency studies. The authors rely heavily on a process-oriented methodology in their analysis of performance drivers in financial services. The study does not focus on traditional measures of productivity or financial performance. Rather, the authors base comparisons on intermediary measures which evaluate the drivers of performance from the perspective of all participants in the co-productive process. This pilot study starts with consumer financial services and in particular, retail banking. The authors review the relevant literature on financial services performance and then propose a conceptual framework for the study. The framework assumes that industry conditions and firm strategy are given. The authors focus is to examine the components of performance that managers can affect, given a strategy and industry operating conditions. Thus, their initial focus is guided by their desire to direct attention to issues of implementation and their effects on performance. The authors attempt to bridge the gap between traditional productivity measures and difficult-to-measure financial performance by developing a set of value creation components as an intermediary set of performance indicators. Based on pilot interviews, these indicators reflect effective performance in ways that are more meaningful than the more traditionalmeasure of productivity, as they are the goals toward which bank management strives. The key values the study attempts to measure are customer convenience, precision, efficient cost structure, adaptability and market penetration. The survey conducted by the research team benchmarks two types of management decisions that are presumed to drive these outcomes. The first set of management choices are implementation choices, human resources choices, technology implementation processes and product/servicedelivery processes. The second set of choices relates to management infrastructure, resource management processes, the information architecture of the firm, the performance management and control systems and the organizational structure of the firm. Based on interviews and the work of previous productivity studies, the research team developed a pilot survey focused on the practices of the functional areas, business lines, product groups and the retail distribution network. The pilot measured the outcomes and choices made by managers in seven large commercial banks. The pilot results will lead to a large scale survey of practices for the entire retail banking sector. Based on early pilot results, the researchers concluded that managers in consumer financial services firms typically assume that improvement in one area of performance is largely at the expense of decreased performance in other areas. The authors believe this is only partly true. Based on the pilot results, the authors believe that better management practices can move outcomes in a number of areas simultaneously. Through effective process design, use of technology and management of human resources, institutions can improve performance in multiple categories. The successful financial services organizations will be those which find processes and practices that enhance multiple measures of performance. The results of the large scale survey of practices will be available in early 1996.