The Effect of Domain and Technical Expertise on the Training Outcomes for Case Management Systems in High Domain Expertise Fields

The successful implementation of an enterprise system requires training and end users in the new systems and procedures. There has been no research reporting a relationship between Domain Expertise (DE) and the successful implementation of an enterprise system. This study sought to begin filling this knowledge gap by exploring the relationship between DE, technical proficiency, training outcomes, and perceived training effectiveness for a new enterprise system, specifically a Case Management System (CMS) in a small and medium enterprise (SME). The research examines different subjects of technical expertise including skills, abilities, and knowledge to increase professional acceptance in the high domain of expertise field. In order to understand the complex nature of expertise and the significant impact, an exploratory approach is undertaken. Purposive sampling was utilized to select the 88 respondents to participate in the research, in which the role of domain expertise and technical expertise is explored. Based upon analysis, research showed the relevance of domain expertise and technical expertise in the deployment of successful case management systems. The results contributed to literature by showing that how training influences soft skills such as tacit knowledge on organizational culture and potential clients, deliver best solutions to the project management. Meanwhile, the outcomes provided significant traits on perceived training effectiveness, which drive increase in knowledge, practical implication, and quality of project delivered, presentation skills, communication and problem-solving abilities. The study also contributed to the literature in terms of defining how technical and domain expertise not only effect the outcomes of case management systems but also develop greater coordination for dealing the intricacies, project difficulties, and task-related complexities

AN EXAMINATION OF INFORMATION TECHNOLOGY ASSETS AND RESOURCES AS ANTECEDENT FACTORS TO ERP SYSYTEM SUCCESS

Organizations adopt enterprise resource planning (ERP) systems to improve information exchange across the enterprise. Research continues to show that adopting organizations do not achieve the intended objectives with the acquisition of such packages. Studies are needed to understand factors – contingent or otherwise – that may help increase knowledge in the area. This study was designed to contribute to that discourse. We examined the effects of select few information technology (IT) assets and resources, i.e. IT budgets, organizational actors’ IT skills/knowledge, IT function’s value, external expertise, and so forth, on ERP success. While such antecedent factors matter in the discourse, research combining them in order to assess their effects on ERP success is rare. Using a cross-sectional field survey, we collected data from 165 firms in three Nordic countries. Data analysis was performed using the partial least squares (PLS) technique. Statistical support was found for nine (9) out of the fifteen (15) hypotheses formulated. External expertise and organizational IT skills/knowledge were found to have significant, positive effects on ERP success, as did satisfaction with legacy systems, a result that contradicts conventional wisdom in the area. Our data did not indicate that IT function’s value, IT department size and budgets have significant effects on ERP success

Investigation of factors that affect the willingness of individuals to share knowledge in the virtual organisation of Taiwanese non-governmental organisations

With the advent of knowledge-intensive economies, plus the ever-accelerating development of Information and Communication Technologies (ICTs), organisational knowledge has become the key driver of an organisation’s value and ultimately, an important source of an organisation’s sustainable competitive edge. Thus, numerous organisations have started to invest heavily in establishing knowledge management systems (KMSs). Subsequently, they wish to access knowledge from individuals in order to enhance their acquisition of knowledge and ultimately transform this into organisational knowledge. Even though existing research studies have evidenced extensively the intrinsic and extrinsic motivators of individuals’ knowledge-sharing behaviour in organisations from diverse perspectives (e.g. organisational behaviour, sociology and psychology), individuals still seem inclined to hoard their knowledge, rather than share it with others in organisations. To this end, this research aims to investigate and identify essential elements related to individuals’ knowledge-sharing behaviour within the complex context of the virtual organisation of Taiwanese Non-governmental Organisations (NGOs), comprising the whole system of Taiwanese Farmers’ Associations, by integrating multilevel perspectives of individuals in organisations (the micro-level), workplace networks in organisations (the meso-level) and organisational culture (the macro-level). [Continues.