Machines with Heart: Utilizing an STS Framework to Analyze Implementation and Design of Social Eldercare Robots in Germany and Japan

Robots are everywhere from car factories to cafes, but many people may not realize robots are quite popular in assisted living residencies for older adults. Social eldercare robots (SER) provide care to older adults without relying on human labor, offering a lucrative promise of technological efficiency during global labor crises. However, their adaptation into care settings is not this simple. Human trust in robots is rooted in nuanced social, cultural, and historical factors, making SER a highly interpretively flexible technology. This thesis analyzes social eldercare robot implementation in two countries, Germany and Japan, using a Science, Technology and Society (STS) framework. By investigating how service animals, perception of migrant labor, and religious factors impact social eldercare robot use, I argue acceptance of SER is highly bound to local beliefs about caretaking, spirituality, and what it truly means to be alive

Healthcare Digitalisation and the Changing Nature of Work and Society

Digital technologies have profound effects on all areas of modern life, including the workplace. Certain forms of digitalisation entail simply exchanging digital files for paper, while more complex instances involve machines performing a wide variety of tasks on behalf of humans. While some are wary of the displacement of humans that occurs when, for example, robots perform tasks previously performed by humans, others argue that robots only perform the tasks that robots should have carried out in the very first place and never by humans. Understanding the impacts of digitalisation in the workplace requires an understanding of the effects of digital technology on the tasks we perform, and these effects are often not foreseeable. In this article, the changing nature of work in the health care sector is used as a case to analyse such change and its implications on three levels: the societal (macro), organisational (meso), and individual level (micro). Analysing these transformations by using a layered approach is helpful for understanding the actual magnitude of the changes that are occurring and creates the foundation for an informed regulatory and societal response. We argue that, while artificial intelligence, big data, and robotics are revolutionary technologies, most of the changes we see involve technological substitution and not infrastructural change. Even though this undermines the assumption that these new technologies constitute a fourth industrial revolution, their effects on the micro and meso level still require both political awareness and proportional regulatory responses.publishedVersio

The Emerging Role of Robotics in Personal Health Care: Bringing Smart Health Care Home

Affordable, accessible health care is in short supply in the U.S., due to the rapidly aging population; robotics can provide a solution to this problem. This project developed user requirements for a personal health care robot. From interviews with robotics professionals and focus groups with caregivers and the elderly, the team gained an understanding of potential users’ desired functionalities and acceptance of robots. The team developed a taxonomy to characterize robots’ interaction with users. The requirements generated by the studies were used in conjunction with this taxonomy to recommend a robot for use in personal health care. An in-home monitoring system was found to have the greatest potential to benefit the health care industry and the target demographic

Towards a Methodology for Longitudinal Evaluation of Social Robotic Telepresence for Elderly

This paper describes a methodology for performing longitudinal evaluations when a social robotic telepresence system is deployed in realistic environments. This work is the core of an Ambient Assisted Living Project called ExCITE, Enabling Social Interaction Through Telepresence. The ExCITE project is geared towards an elderly audience and has as aim to increase social interaction among elderly, their family and healthcare services by using robotic telepresence. The robotic system used in the project is called the Giraff robot and over a three year period, prototypes of this platform are deployed at a number of test-sites in different European countries where user feedback is collected and feedback into the refinement of the prototype. In this paper, we discuss the methodology of ExCITE in particular relation to other methodologies for longitudinal evaluation. The paper also provides a discussion of the possible pitfalls and risks in performing longitudinal studies of this nature particularly as they relate to social robotic telepresence technologies

Security Aspects of Social Robots in Public Spaces: A Systematic Mapping Study

Background: As social robots increasingly integrate into public spaces, comprehending their security implications becomes paramount. This study is conducted amidst the growing use of social robots in public spaces (SRPS), emphasising the necessity for tailored security standards for these unique robotic systems. Methods: In this systematic mapping study (SMS), we meticulously review and analyse existing literature from the Web of Science database, following guidelines by Petersen et al. We employ a structured approach to categorise and synthesise literature on SRPS security aspects, including physical safety, data privacy, cybersecurity, and legal/ethical considerations. Results: Our analysis reveals a significant gap in existing safety standards, originally designed for industrial robots, that need to be revised for SRPS. We propose a thematic framework consolidating essential security guidelines for SRPS, substantiated by evidence from a considerable percentage of the primary studies analysed. Conclusions: The study underscores the urgent need for comprehensive, bespoke security standards and frameworks for SRPS. These standards ensure that SRPS operate securely and ethically, respecting individual rights and public safety, while fostering seamless integration into diverse human-centric environments. This work is poised to enhance public trust and acceptance of these robots, offering significant value to developers, policymakers, and the general public.publishedVersio

Enabling Social Interaction Through Embodiment in ExCITE

No abstract availableThe emerging demographic trends toward an aging population involve an unflagging research of ways of assisting elderly people to stay independent for as long as possible. This means to be active at home and in the labour market, to prevent social isolation and promote societal inclusion. Both ICT and robotics technologies can contribute to help achieving these goals. This paper introduces the aims of the Ambient Assisted Living project ExCITE whose main objective is to enhance a robotic platform for telepresence with features enabling social interaction from a domestic environment to the outside world. The whole ExCITE project uses a user-centered approach hence it evolves around an intensive evaluation to be performed in situ, on a PanEuropean scale. An existing prototype, called Giraff, is to be deployed to targeted end-users, and refined taking into account outcome of the evaluation. This paper introduces the objectives of ExCITE and offers a description of its initial activities particularly focused on the user evaluation

Internet of robotic things : converging sensing/actuating, hypoconnectivity, artificial intelligence and IoT Platforms

The Internet of Things (IoT) concept is evolving rapidly and influencing newdevelopments in various application domains, such as the Internet of MobileThings (IoMT), Autonomous Internet of Things (A-IoT), Autonomous Systemof Things (ASoT), Internet of Autonomous Things (IoAT), Internetof Things Clouds (IoT-C) and the Internet of Robotic Things (IoRT) etc.that are progressing/advancing by using IoT technology. The IoT influencerepresents new development and deployment challenges in different areassuch as seamless platform integration, context based cognitive network integration,new mobile sensor/actuator network paradigms, things identification(addressing, naming in IoT) and dynamic things discoverability and manyothers. The IoRT represents new convergence challenges and their need to be addressed, in one side the programmability and the communication ofmultiple heterogeneous mobile/autonomous/robotic things for cooperating,their coordination, configuration, exchange of information, security, safetyand protection. Developments in IoT heterogeneous parallel processing/communication and dynamic systems based on parallelism and concurrencyrequire new ideas for integrating the intelligent “devices”, collaborativerobots (COBOTS), into IoT applications. Dynamic maintainability, selfhealing,self-repair of resources, changing resource state, (re-) configurationand context based IoT systems for service implementation and integrationwith IoT network service composition are of paramount importance whennew “cognitive devices” are becoming active participants in IoT applications.This chapter aims to be an overview of the IoRT concept, technologies,architectures and applications and to provide a comprehensive coverage offuture challenges, developments and applications

Granny and the robots: ethical issues in robot care for the elderly

The growing proportion of elderly people in society, together with recent advances in robotics, makes the use of robots in elder care increasingly likely. We outline developments in the areas of robot applications for assisting the elderly and their carers, for monitoring their health and safety, and for providing them with companionship. Despite the possible benefits, we raise and discuss six main ethical concerns associated with: the potential reduction in the amount of human contact; an increase in the feelings of objectification and loss of control; a loss of privacy; a loss of personal liberty; deception and infantilisation; the circumstances in which elderly people should be allowed to control robots. We conclude by balancing the care benefits against the ethical costs. If introduced with foresight and careful guidelines, robots and robotic technology could improve the lives of the elderly, reducing their dependence, and creating more opportunities for social interactio

Welfare technologies in Finland: An ethico-politics of hype, hope and experimentation

In the past decade, the Finnish government has been eager to enable and support the development, implementation and growing business of automation, robotics and artificial intelligence—that is, welfare technologies in elderly care services. In these visions, technologies offer an intervention to increase health and wellbeing while also being an economic commodity to generate profit. Therefore, expectations towards welfare technologies show politics with high optimism, in which simultaneous expectations of good health, smooth services, a growing economy and a thriving welfare state are fostered. This dissertation delves into a problem in which care politics raise high expectations of technology while catering to the needs of the ageing population. My main research question is as follows: How are the high expectations related to the technology realised in care practices, and what are the ethico-political implications? This dissertation consists of four articles that exemplify the different dimensions of realising these expectations. The dissertation is theoretically based on multiple perspectives from science and technology studies. My theoretical framework enables a focus on ethico-political practices and expectations, offers a symmetrical approach to care and technology and provides a critical viewpoint to the technological promises laid in contemporary care politics. I use multi-sited ethnography as a methodology. The research materials consist of documents, observations and interviews. The focus of the empirical materials is on social robots and telecare technology—that is, robots designed to provide companionship and assistance and surveillance technologies for secure care. I read the different research materials through the sociology of translations, which emphasises that the manner in which expectations are fulfilled concerns the adaptation and transformation of different actors and their aspirations. This dissertation advances the theoretical and empirical understanding of the welfare technology phenomenon. My main argument is that expectations related to welfare technologies in Finland are realised in actual care practices through negotiations between the regimes of hype and hope. The regime of hype captures the health and social policy side of the welfare technology phenomenon, while the regime of hope mainly concerns institutional care. Hype creates, collects and circulates optimistic expectations, while hope enables living with the uncertainty that comes with technology’s material agency. With technology comes the possibility of disruption, which intervenes with care relations and, paradoxically, enables them by offering possibilities for creativity. Experimentation is central to both regimes. While experimentation in the regime of hype aims at fulfilling optimistic expectations, experimentation in the regime of hope is obligatory to secure care. Experimentation in practice makes the wellbeing of individuals and the state commensurate, transforming disappointments into achievements and technological possibilities into necessities. Both regimes value ambivalence and uncertainty due to their shared focus on experimentation.----- Tarkastelen sosiologian alaan kuuluvassa väitöskirjassa iäkkäiden hoivatyöhön suunnattuihin hyvinvointiteknologioihin liittyviä odotuksia sekä niiden eettis-poliittisia vaikutuksia. Väitöskirja koostuu neljästä vertaisarvioidusta tutkimusartikkelista ja yhteenvetoluvusta. Kaksi artikkeleista on julkaistu kansainvälisissä ja kaksi kotimaisissa lehdissä. Tutkimus paikantuu suomalaisen hyvinvointivaltion ja sen hoivapalvelujen murroskohtaan, jossa riittämättömiin hoivaresursseihin haetaan poliittista ratkaisua automaatiosta, tekoälystä ja robotiikasta. Hyvinvointiteknologian käsite viittaa pohjoismaisten hyvinvointivaltioiden pyrkimyksiin vastata ikääntyvän väestön tuomiin haasteisiin teknologisilla innovaatioilla samalla uusia yritysmahdollisuuksia kehittäen ja julkista taloutta eheyttäen. Päätutkimuskysymykseni on: Miten hyvinvointiteknologioihin liittyvät odotukset käytännössä toteutetaan ja millaisin eetis-poliittisin seurauksin? Teoreettisesti tutkimus paikantuu tieteen- ja teknologiantutkimuksen monitieteiseen kenttään. Osallistun erityisesti tutkimusalan keskusteluihin, jotka lähestyvät hoivaa, ikääntymistä ja teknologiaa sekä näihin liittyvää etiikkaa ja politiikkaa käytäntöjen kautta, eivät tee lähtökohtaista erottelua hoivaan liittyvien inhmillisten ja ei-inhimillisten toimijoiden välille sekä mahdollistavat kriittisen tulokulman hyvinvointiteknologiaan kohdistuviin lupauksiin. Metodologisesti tutkimus pohjautuu monipaikkaiseen etnografiaan. Keräämäni aineistot koostuvat dokumenteista, havainnointiaineistosta ja haastatteluista. Lähestyn hyvinvointiteknologian ilmiötä etenkin sosiaalisen robotiikan ja etähoivateknologian kautta. Analysoin aineistoja käännösten sosiologian avulla eli paneutumalla siihen, miten teknologioihin liittyvien lupausten toteutuminen on riippuvaista käännösprosesseista, joissa erilaiset toimijat ja niiden tavoitteet määrittyvät uusiksi. Tutkimus kontribuoi yhteiskuntatieteelliseen hyvinvointiteknologioiden ja iäkkäiden hoivan tutkimukseen tarkastelemalla monipaikkaisesti, miten uusiin teknologioihin liittyvät, eettis-poliittisesti latautuneet ja tulevaisuuteen kohdistuvat, odotukset taipuvat osaksi hoivatyön arkea sitä samalla muuttaen. Tutkimuksessa näytän, miten hyvinvointiteknologiaan liittyvät odotukset toteutuvat käytännössä jännitteisten neuvotteluiden kautta. Väitän, että hyvinvointiteknologiaan liittyvien odotusten toteuttaminen liittyy Suomessa kahteen erilaiseen, hypen ja toivon, regiimiin. Siinä missä hypen regiimi kuvaa hyvinvointiteknologioihin liittyvien suurten odotusten politiikkaa, toivon regiimi havainnollistaa uusien teknologioiden kanssa elettyä hoivan arkea. Molemmat regiimit painottavat kokeellisuutta. Siinä missä hypen regiimissä kokeellisuuden avulla toteutetaan teknologiaan liittyviä lupauksia, toivon regiimissä kokeellisuus on välttämätöntä hyvän hoivan turvaamiseksi. Käytännössä kokeellisuus on keino yhteismitallistaa yksilön ja valtion hyvinvointi, muuttaa pettymykset saavutuksiksi ja teknologiset mahdollisuudet välttämättömyyksiksi. Kokeellisuudesta seuraa, että molemmissa regiimeissä hyödynnetään epävarmuutta resurssina