Natural Language Processing in-and-for Design Research

We review the scholarly contributions that utilise Natural Language Processing (NLP) methods to support the design process. Using a heuristic approach, we collected 223 articles published in 32 journals and within the period 1991-present. We present state-of-the-art NLP in-and-for design research by reviewing these articles according to the type of natural language text sources: internal reports, design concepts, discourse transcripts, technical publications, consumer opinions, and others. Upon summarizing and identifying the gaps in these contributions, we utilise an existing design innovation framework to identify the applications that are currently being supported by NLP. We then propose a few methodological and theoretical directions for future NLP in-and-for design research

Sentiment Analysis Based on Deep Learning: A Comparative Study

The study of public opinion can provide us with valuable information. The analysis of sentiment on social networks, such as Twitter or Facebook, has become a powerful means of learning about the users' opinions and has a wide range of applications. However, the efficiency and accuracy of sentiment analysis is being hindered by the challenges encountered in natural language processing (NLP). In recent years, it has been demonstrated that deep learning models are a promising solution to the challenges of NLP. This paper reviews the latest studies that have employed deep learning to solve sentiment analysis problems, such as sentiment polarity. Models using term frequency-inverse document frequency (TF-IDF) and word embedding have been applied to a series of datasets. Finally, a comparative study has been conducted on the experimental results obtained for the different models and input feature

Learning domain-specific sentiment lexicons with applications to recommender systems

Search is now going beyond looking for factual information, and people wish to search for the opinions of others to help them in their own decision-making. Sentiment expressions or opinion expressions are used by users to express their opinion and embody important pieces of information, particularly in online commerce. The main problem that the present dissertation addresses is how to model text to find meaningful words that express a sentiment. In this context, I investigate the viability of automatically generating a sentiment lexicon for opinion retrieval and sentiment classification applications. For this research objective we propose to capture sentiment words that are derived from online users’ reviews. In this approach, we tackle a major challenge in sentiment analysis which is the detection of words that express subjective preference and domain-specific sentiment words such as jargon. To this aim we present a fully generative method that automatically learns a domain-specific lexicon and is fully independent of external sources. Sentiment lexicons can be applied in a broad set of applications, however popular recommendation algorithms have somehow been disconnected from sentiment analysis. Therefore, we present a study that explores the viability of applying sentiment analysis techniques to infer ratings in a recommendation algorithm. Furthermore, entities’ reputation is intrinsically associated with sentiment words that have a positive or negative relation with those entities. Hence, is provided a study that observes the viability of using a domain-specific lexicon to compute entities reputation. Finally, a recommendation system algorithm is improved with the use of sentiment-based ratings and entities reputation

Trustworthiness in Social Big Data Incorporating Semantic Analysis, Machine Learning and Distributed Data Processing

This thesis presents several state-of-the-art approaches constructed for the purpose of (i) studying the trustworthiness of users in Online Social Network platforms, (ii) deriving concealed knowledge from their textual content, and (iii) classifying and predicting the domain knowledge of users and their content. The developed approaches are refined through proof-of-concept experiments, several benchmark comparisons, and appropriate and rigorous evaluation metrics to verify and validate their effectiveness and efficiency, and hence, those of the applied frameworks

IDENTIFYING A CUSTOMER CENTERED APPROACH FOR URBAN PLANNING: DEFINING A FRAMEWORK AND EVALUATING POTENTIAL IN A LIVABILITY CONTEXT

In transportation planning, public engagement is an essential requirement forinformed decision-making. This is especially true for assessing abstract concepts such aslivability, where it is challenging to define objective measures and to obtain input that canbe used to gauge performance of communities. This dissertation focuses on advancing adata-driven decision-making approach for the transportation planning domain in thecontext of livability. First, a conceptual model for a customer-centric framework fortransportation planning is designed integrating insight from multiple disciplines (chapter1), then a data-mining approach to extracting features important for defining customersatisfaction in a livability context is described (chapter 2), and finally an appraisal of thepotential of social media review mining for enhancing understanding of livability measuresand increasing engagement in the planning process is undertaken (chapter 3). The resultsof this work also include a sentiment analysis and visualization package for interpreting anautomated user-defined translation of qualitative measures of livability. The packageevaluates users satisfaction of neighborhoods through social media and enhances thetraditional approaches to defining livability planning measures. This approach has thepotential to capitalize on residents interests in social media outlets and to increase publicengagement in the planning process by encouraging users to participate in onlineneighborhood satisfaction reporting. The results inform future work for deploying acomprehensive approach to planning that draws the marketing structure of transportationnetwork products with residential nodes as the center of the structure

Modeling Crowd Feedback in the Mobile App Market

Mobile application (app) stores, such as Google Play and the Apple App Store, have recently emerged as a new model of online distribution platform. These stores have expanded in size in the past five years to host millions of apps, offering end-users of mobile software virtually unlimited options to choose from. In such a competitive market, no app is too big to fail. In fact, recent evidence has shown that most apps lose their users within the first 90 days after initial release. Therefore, app developers have to remain up-to-date with their end-users’ needs in order to survive. Staying close to the user not only minimizes the risk of failure, but also serves as a key factor in achieving market competitiveness as well as managing and sustaining innovation. However, establishing effective communication channels with app users can be a very challenging and demanding process. Specifically, users\u27 needs are often tacit, embedded in the complex interplay between the user, system, and market components of the mobile app ecosystem. Furthermore, such needs are scattered over multiple channels of feedback, such as app store reviews and social media platforms. To address these challenges, in this dissertation, we incorporate methods of requirements modeling, data mining, domain engineering, and market analysis to develop a novel set of algorithms and tools for automatically classifying, synthesizing, and modeling the crowd\u27s feedback in the mobile app market. Our analysis includes a set of empirical investigations and case studies, utilizing multiple large-scale datasets of mobile user data, in order to devise, calibrate, and validate our algorithms and tools. The main objective is to introduce a new form of crowd-driven software models that can be used by app developers to effectively identify and prioritize their end-users\u27 concerns, develop apps to meet these concerns, and uncover optimized pathways of survival in the mobile app ecosystem