A Hybrid Retrieval-Generation Neural Conversation Model

Intelligent personal assistant systems that are able to have multi-turn conversations with human users are becoming increasingly popular. Most previous research has been focused on using either retrieval-based or generation-based methods to develop such systems. Retrieval-based methods have the advantage of returning fluent and informative responses with great diversity. However, the performance of the methods is limited by the size of the response repository. On the other hand, generation-based methods can produce highly coherent responses on any topics. But the generated responses are often generic and not informative due to the lack of grounding knowledge. In this paper, we propose a hybrid neural conversation model that combines the merits of both response retrieval and generation methods. Experimental results on Twitter and Foursquare data show that the proposed model outperforms both retrieval-based methods and generation-based methods (including a recently proposed knowledge-grounded neural conversation model) under both automatic evaluation metrics and human evaluation. We hope that the findings in this study provide new insights on how to integrate text retrieval and text generation models for building conversation systems.Comment: Accepted as a Full Paper in CIKM 2019. 10 page

RubyStar: A Non-Task-Oriented Mixture Model Dialog System

RubyStar is a dialog system designed to create "human-like" conversation by combining different response generation strategies. RubyStar conducts a non-task-oriented conversation on general topics by using an ensemble of rule-based, retrieval-based and generative methods. Topic detection, engagement monitoring, and context tracking are used for managing interaction. Predictable elements of conversation, such as the bot's backstory and simple question answering are handled by separate modules. We describe a rating scheme we developed for evaluating response generation. We find that character-level RNN is an effective generation model for general responses, with proper parameter settings; however other kinds of conversation topics might benefit from using other models

A Dual Encoder Sequence to Sequence Model for Open-Domain Dialogue Modeling

Ever since the successful application of sequence to sequence learning for neural machine translation systems, interest has surged in its applicability towards language generation in other problem domains. Recent work has investigated the use of these neural architectures towards modeling open-domain conversational dialogue, where it has been found that although these models are capable of learning a good distributional language model, dialogue coherence is still of concern. Unlike translation, conversation is much more a one-to-many mapping from utterance to a response, and it is even more pressing that the model be aware of the preceding flow of conversation. In this paper we propose to tackle this problem by introducing previous conversational context in terms of latent representations of dialogue acts over time. We inject the latent context representations into a sequence to sequence neural network in the form of dialog acts using a second encoder to enhance the quality and the coherence of the conversations generated. The main task of this research work is to show that adding latent variables that capture discourse relations does indeed result in more coherent responses when compared to conventional sequence to sequence models

A Deep Reinforcement Learning Chatbot

We present MILABOT: a deep reinforcement learning chatbot developed by the Montreal Institute for Learning Algorithms (MILA) for the Amazon Alexa Prize competition. MILABOT is capable of conversing with humans on popular small talk topics through both speech and text. The system consists of an ensemble of natural language generation and retrieval models, including template-based models, bag-of-words models, sequence-to-sequence neural network and latent variable neural network models. By applying reinforcement learning to crowdsourced data and real-world user interactions, the system has been trained to select an appropriate response from the models in its ensemble. The system has been evaluated through A/B testing with real-world users, where it performed significantly better than many competing systems. Due to its machine learning architecture, the system is likely to improve with additional data.Comment: 40 pages, 9 figures, 11 table

Neural Data-to-Text Generation via Jointly Learning the Segmentation and Correspondence

The neural attention model has achieved great success in data-to-text generation tasks. Though usually excelling at producing fluent text, it suffers from the problem of information missing, repetition and "hallucination". Due to the black-box nature of the neural attention architecture, avoiding these problems in a systematic way is non-trivial. To address this concern, we propose to explicitly segment target text into fragment units and align them with their data correspondences. The segmentation and correspondence are jointly learned as latent variables without any human annotations. We further impose a soft statistical constraint to regularize the segmental granularity. The resulting architecture maintains the same expressive power as neural attention models, while being able to generate fully interpretable outputs with several times less computational cost. On both E2E and WebNLG benchmarks, we show the proposed model consistently outperforms its neural attention counterparts.Comment: Accepted at ACL 202

Sentence Pair Scoring: Towards Unified Framework for Text Comprehension

We review the task of Sentence Pair Scoring, popular in the literature in various forms - viewed as Answer Sentence Selection, Semantic Text Scoring, Next Utterance Ranking, Recognizing Textual Entailment, Paraphrasing or e.g. a component of Memory Networks. We argue that all such tasks are similar from the model perspective and propose new baselines by comparing the performance of common IR metrics and popular convolutional, recurrent and attention-based neural models across many Sentence Pair Scoring tasks and datasets. We discuss the problem of evaluating randomized models, propose a statistically grounded methodology, and attempt to improve comparisons by releasing new datasets that are much harder than some of the currently used well explored benchmarks. We introduce a unified open source software framework with easily pluggable models and tasks, which enables us to experiment with multi-task reusability of trained sentence model. We set a new state-of-art in performance on the Ubuntu Dialogue dataset.Comment: submitted as paper to CoNLL 201

Joint Learning of Sentence Embeddings for Relevance and Entailment

We consider the problem of Recognizing Textual Entailment within an Information Retrieval context, where we must simultaneously determine the relevancy as well as degree of entailment for individual pieces of evidence to determine a yes/no answer to a binary natural language question. We compare several variants of neural networks for sentence embeddings in a setting of decision-making based on evidence of varying relevance. We propose a basic model to integrate evidence for entailment, show that joint training of the sentence embeddings to model relevance and entailment is feasible even with no explicit per-evidence supervision, and show the importance of evaluating strong baselines. We also demonstrate the benefit of carrying over text comprehension model trained on an unrelated task for our small datasets. Our research is motivated primarily by a new open dataset we introduce, consisting of binary questions and news-based evidence snippets. We also apply the proposed relevance-entailment model on a similar task of ranking multiple-choice test answers, evaluating it on a preliminary dataset of school test questions as well as the standard MCTest dataset, where we improve the neural model state-of-art.Comment: repl4nlp workshop at ACL Berlin 201

The RLLChatbot: a solution to the ConvAI challenge

Current conversational systems can follow simple commands and answer basic questions, but they have difficulty maintaining coherent and open-ended conversations about specific topics. Competitions like the Conversational Intelligence (ConvAI) challenge are being organized to push the research development towards that goal. This article presents in detail the RLLChatbot that participated in the 2017 ConvAI challenge. The goal of this research is to better understand how current deep learning and reinforcement learning tools can be used to build a robust yet flexible open domain conversational agent. We provide a thorough description of how a dialog system can be built and trained from mostly public-domain datasets using an ensemble model. The first contribution of this work is a detailed description and analysis of different text generation models in addition to novel message ranking and selection methods. Moreover, a new open-source conversational dataset is presented. Training on this data significantly improves the Recall@k score of the ranking and selection mechanisms compared to our baseline model responsible for selecting the message returned at each interaction.Comment: 46 pages including references and appendix, 14 figures, 12 tables; Under review for the Dialogue & Discourse journa

Towards Exploiting Background Knowledge for Building Conversation Systems

Existing dialog datasets contain a sequence of utterances and responses without any explicit background knowledge associated with them. This has resulted in the development of models which treat conversation as a sequence-to-sequence generation task i.e, given a sequence of utterances generate the response sequence). This is not only an overly simplistic view of conversation but it is also emphatically different from the way humans converse by heavily relying on their background knowledge about the topic (as opposed to simply relying on the previous sequence of utterances). For example, it is common for humans to (involuntarily) produce utterances which are copied or suitably modified from background articles they have read about the topic. To facilitate the development of such natural conversation models which mimic the human process of conversing, we create a new dataset containing movie chats wherein each response is explicitly generated by copying and/or modifying sentences from unstructured background knowledge such as plots, comments and reviews about the movie. We establish baseline results on this dataset (90K utterances from 9K conversations) using three different models: (i) pure generation based models which ignore the background knowledge (ii) generation based models which learn to copy information from the background knowledge when required and (iii) span prediction based models which predict the appropriate response span in the background knowledge.Comment: Camera Ready EMNLP 201

Learning to Retrieve Entity-Aware Knowledge and Generate Responses with Copy Mechanism for Task-Oriented Dialogue Systems

Task-oriented conversational modeling with unstructured knowledge access, as track 1 of the 9th Dialogue System Technology Challenges (DSTC 9), requests to build a system to generate response given dialogue history and knowledge access. This challenge can be separated into three subtasks, (1) knowledge-seeking turn detection, (2) knowledge selection, and (3) knowledge-grounded response generation. We use pre-trained language models, ELECTRA and RoBERTa, as our base encoder for different subtasks. For subtask 1 and 2, the coarse-grained information like domain and entity are used to enhance knowledge usage. For subtask 3, we use a latent variable to encode dialog history and selected knowledge better and generate responses combined with copy mechanism. Meanwhile, some useful post-processing strategies are performed on the model's final output to make further knowledge usage in the generation task. As shown in released evaluation results, our proposed system ranks second under objective metrics and ranks fourth under human metrics.Comment: Accepted by AAAI 2021, Workshop on DSTC