An Empirical Study of Service Differentiation for Weapon System Service Parts

The question of how to effectively manage items with heterogeneous attributes and differing service requirements has become increasingly important to supply chains that support the delivery of after-sales service. However, there has been little investigation to date on how organizations actually manage inventory levels under such circumstances. This study provides such an investigation, focusing on the logistic system used to manage consumable service parts for weapon systems in the U.S. military. Our findings, based on interviews and rigorous analysis of part attribute and performance data, suggest that in practice a part\u27s service level is negatively affected by an item\u27s cost and is less affected by attributes such as its priority code. We introduce a simple inventory model to explain our empirical findings and explore how variations in item attributes can interact with an inventory policy to affect system performance. Based on this model, we recommend using explicit service-level targets for priority categories to achieve performance consistent with part priority. We show, using military data, that a service differentiation strategy can be an effective way of allocating inventory investment by providing higher service for critical parts at the expense of accepting lower service levels for parts with less importance

Competitive Priorities and Competitive Advantage in Jordanian Manufacturing

The purpose of this research was to explore and predict the relationship between the competitive priorities (quality, cost, flexibility and delivery) and the competitive advantage of firms in the Jordanian Industrial Sector. A population of 88 Jordanian manufacturing firms, registered on the Amman Stock Exchange, was targeted using a cross-sectional survey employing a questionnaire method of data collection. The results of the data analysis indicate a significant relationship between competitive priorities and competitive advantage. The research suggests that recognising and nurturing this relationship provides the master key for a firm to survive in a turbulent environment. Therefore, operational and marketing strategies should place emphasis on competitive priorities such as quality, cost, flexibility and delivery to achieve, develop and maintain competitive advantage. This study is one of the first to examine the relationship between the competitive priorities of Jordanian manufacturing firms and their competitive advantage

The Knowledge Application and Utilization Framework Applied to Defense COTS: A Research Synthesis for Outsourced Innovation

Purpose -- Militaries of developing nations face increasing budget pressures, high operations tempo, a blitzing pace of technology, and adversaries that often meet or beat government capabilities using commercial off-the-shelf (COTS) technologies. The adoption of COTS products into defense acquisitions has been offered to help meet these challenges by essentially outsourcing new product development and innovation. This research summarizes extant research to develop a framework for managing the innovative and knowledge flows. Design/Methodology/Approach – A literature review of 62 sources was conducted with the objectives of identifying antecedents (barriers and facilitators) and consequences of COTS adoption. Findings – The DoD COTS literature predominantly consists of industry case studies, and there’s a strong need for further academically rigorous study. Extant rigorous research implicates the importance of the role of knowledge management to government innovative thinking that relies heavily on commercial suppliers. Research Limitations/Implications – Extant academically rigorous studies tend to depend on measures derived from work in information systems research, relying on user satisfaction as the outcome. Our findings indicate that user satisfaction has no relationship to COTS success; technically complex governmental purchases may be too distant from users or may have socio-economic goals that supersede user satisfaction. The knowledge acquisition and utilization framework worked well to explain the innovative process in COTS. Practical Implications – Where past research in the commercial context found technological knowledge to outweigh market knowledge in terms of importance, our research found the opposite. Managers either in government or marketing to government should be aware of the importance of market knowledge for defense COTS innovation, especially for commercial companies that work as system integrators. Originality/Value – From the literature emerged a framework of COTS product usage and a scale to measure COTS product appropriateness that should help to guide COTS product adoption decisions and to help manage COTS product implementations ex post

Identifying the Key Issues Measuring Loyalty

In the past researchers have chosen to measure loyalty using purely behavioural or attitudinal measures or attitude-behaviour combinations. The authors recommend that both attitudinal and behavioural loyalty should be measured to gain an appreciation of the loyalty make-up of the firm's customer base. Knowing the proportion of each type of loyalty is important as customer reactions to marketing efforts will differ depending on the factors underlying consistent purchase behaviour

Strategic opportunities in information technology

In an empirical investigation affirms of all sizes within the manufacturing, service, and retail industries, the applications of information technology (IT) with respect to key external and internal strategic areas were examined. It was found that the effectiveness of IT in accomplishing strategic objectives varied among manufacturing, retail, small and medium-size companies, but not between service-oriented and large companies. Furthermore, the level of success in using IT applications, measured in terms of whether it has achieved organizational objectives, was not significantly different among industry sectors nor among organizations of different sizes

Competitive Advantage and Internationalization of Italian Small and Medium-Sized Manufacturing Firms

The paper aims at exploring the factors needed by small and medium sized manufacturing enterprises to obtain a successful positioning in the international market and at identifying what there is at the root of their competitive advantage. Using a sample of 519 small and medium sized firms, with 20 to 250 employees, operating in five Italian regions, the empirical evidence reveals that the competitive advantage of Italian small enterprises is based upon a combination of elements such as price, differentiation and high technical standards of the product. According to this study, to be competitive in respect of price remains however the imperative of Italian SMEs’ behaviour in international markets.Competitive Advantage, Internationalization, Small and Medium Enterprises (SMEs), Manufacturing Firms

USING INFORMATION TECHNOLOGY AS A STRATEGIC WEAPON: LESSONS FROM THE RED BARON

Organizations investing in information technology (IT) over the past decades have categorically seen the uses of IT change. At one point, IT was considered a key strategic tool to gain competitive advantage; however, today, acquiring basic IT functions is a necessity in order not to be at a competitive disadvantage. It takes advanced IT systems, coupled with good strategy to develop an IT competitive advantage. With good strategy and advanced IT systems, some organizations can use IT as a weapon to secure market share and/or eliminate the competition. We suggest in this article that there are strategic points of which organizations should be aware during the implementation and use of information technology. These lessons come from the strategic lesson plans of the ace aviation fighter pilot, the Red Baron.IT Strategy, Competitive advantage, Change, Aviation, Technology.

Manufacturing technology, lean and strategic flexibility the silver bullet for Malaysia lean manufacturers

The purpose of this paper is to conceptually propose the elements that constitute an ideal manufacturing strategy framework needed by Malaysian manufacturing sector.Malaysian manufacturing sector has so far underwent various challenges and exhibited fluctuating performance as reaction to these challenges.This paper is the product of an extensive literature review done on previous researches on the subject of manufacturing strategy and performance.In this review, the subject matter was comprehensively studied, and thoroughly discussed from the strategic perspective of Malaysian manufacturing sector.This paper manages to provide a fundamental framework, for expert in the area of manufacturing strategy and performance, emphasizing on the complementary effect of multiple strategies on performance.The subject approach is relatively new in Malaysia, however based on previous studies and the critical impact of manufacturing towards the economic health of Malaysia, the sector is in dire need of suitable and favorable manufacturing strategy in order to continue to compete globally. Malaysian manufacturing sector is still lacking of a strategic approach on its national manufacturing direction and guideline, to serve as the launching pad for the sector's sustainable growth.This paper not only ventures into a new perspective of strategy-performance research, but it also explores the possibility of studying different complementing strategies impact on the performance of manufacturers

Responding to Gun Crime in Ireland

From stereotypical views of Ireland as a peaceful and ‘low crime ’ society, the media and policy makers now report the worsening of gun crime, in particular crimes of homicide committed by firearm. Despite this sometimes hyperbolic popular commentary, serious and fatal gun crime has indeed increased. In reacting through extraordinary legal measures, the Irish state adopts an unduly narrow perspective, predicated on a rational actor model; what this paper seeks to do is put forward two more profitable and persuasive means of analysis, by focusing on social deprivation and the expression of masculinity

Tourism and integrated development: a geographic perspective

This article discusses the influence of tourism on integrated development from spatial and temporal points of view. The growth of tourism as an activity has been acknowledged from all parts of the world and it appears the tourism sector is making a lot of contribution to economic development of countries that have developed their tourism potentials. Many empirical studies have come up with evidence that suggests that there exists a relationship between tourism demand and other variables such as transportation and spatial behaviour of tourists. Due to the infancy of tourism as a development strategy in the developing countries only little work has been done to address theoretical underpinnings of tourism and integrated development within the geographic framework. The importance of spatial integration makes geography an integral aspect of development that may be of invaluable relevance to the understanding of tourism growth. Arguments in this paper are marshalled on three levels: the geographers’ view of integrated development; tourism and economic development; and geographic question in tourism and integrated development. It is believed that with the integrated development of tourism at all geographic scales, spatial inequity would be drastically reduced