Towards successful e-Payment systems: An empirical identification and analysis of critical factors

This research aims to explore the factors relating to e-payment system to be implemented where electronic processes enable the facilitation of online transactions. A secondary analysis revealed six factors which are argued to be ‘critical’ for customer adoption of these systems. The findings were further augmented by an online survey of 155 respondents where the perceived importance of the critical factors were correlated through: security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e-payment system. The study provides a valid overall awareness that these critical factors are important in designing a successful e-payment system

Understanding User’s Switching Intention on Mobile Payment Platforms

With the development of mobile payment (m-payment) service, the competition accordingly increases among m-payment market. Users face multiple choices when adopting m-payment services. It is critical for both scholars and m-payments providers to understand what the underlying factors can influence user’s switching from one incumbent m-payment platform to another. To solve this question, we employ a push-pull-mooring (PPM) framework to build the research model. We propose that user’s dissatisfaction on incumbent m-payment provider is the main push factor for user’s switching. The attractiveness of alternative and peer influence are the pull factors influencing user’s switching. Cognitive lock-in, as the mooring factor, could influence switching intention directly. Additionally, we posit that cognitive lock-in can moderate the effects of both push and pull factors on user’s switching intention. This study will use survey methodology and structural equation modelling approach to test the hypotheses

ARE YOU AFRAID OF TRANSITING FROM WEB TO MOBILE PAYMENT? THE BIAS AND MODERATING ROLE OF INERTIA

The web-mobile payment transition has recently become a trend of business extension in the online payment marketplace. However, channel conflicts always exist in a multichannel environment which harms users’ willingness to try out new entrants. Using the status quo bias theory and the coping theory as theoretical lenses, we develop a model to investigate the role of traditional web payment inertia on mobile payment (MP) adoption. Our model posits that consumers’ intention to use MP, a form of coping intention, is a combination consequence of primary and secondary appraisal. Web payment inertia in turn demonstrates its effects on MP adoption via the primary and secondary appraisal process. Specifically, we hypothesize that inertia leads to decreased perceived value and increased perceived risk (i.e. primary appraisal factors) of the newly introduced MP. In addition, we hypothesize that inertia moderates the relationship between perceived controllability (i.e. secondary appraisal factor) and intention to use MP, such that perceived controllability becomes more important in the presence of inertia. We intend to conduct a field survey to test the research model and hypotheses

Trust Building in Consumer Learning Process and Its Effect on Consumers’ Behavioral Intention toward Mobile Payments

The era of mobile commerce is coming, and mobile payments will become an important channel for conducting transactions, especially concerning mobile commerce. However, we are still in the early days for global adoption of mobile payments. This research explores consumers’ trust building in the consumer learning process and its effect on consumers’ behavioral intention toward mobile payments. Results indicate that exposure to mobile payments has a positive relationship with consumers’ information searching and trust in mobile payments, which in turn affect their behavioral intention. When we compared our results across the user and the non-user groups, the similarities and differences in the cognitive processes involved for adoption and post adoption become apparent. Theoretical and practical implications of the findings are also presented._x000D_ _x000D_ Key words: Consumer learning, Trust, Information Searching, Mobile Payments, Adoption, and Post Adoption_x000D

Standard setting and competition in securities settlement

This paper examines the impact of messaging and technical standards on competition in the supply of se-curities transaction management services. Two simple switching cost models are used to clarify the im-pact of standards on barriers to entry and on the incentives to adopt harmonised and simplified securities processing standards. Policy implications are discussed briefly.securities settlement; standards; inter-operability; switching costs

GENERATION Z CASHLESS PREFERENCES IN THE POST COVID-19 PANDEMIC ERA: IDENTIFYING THE CONTINUITY OF DIGITAL PAYMENT USAGE

This quantitative study aims to identify factors affecting the intention of continuity of digital payment use in Generation Z in the post-Covid-19 pandemic. Based on the concepts of ECM (Expectation Confirmation Model) and TAM (Technology Acceptance Model), perceived ease of use, usefulness, and satisfaction were selected as determining variables. Data were collected through questionnaires from 150 Generation Z respondents as digital payment users and tested based on the SEM-PLS technique using SmartPLS software version 4.0. This research has proven that perceived ease of use and satisfaction are the main factors for the continuance intention of digital payment use in Generation Z, especially in the post-Covid-19 pandemic. In contrast, perceived usefulness is not a significant predictor that affects the continuance intention of use. The results of this study are expected to contribute to the expansion of literacy and increase the development of digital payment systems to meet consumer needs in the current cashless era. Further research is needed in describing the continuance intention of digital payment use in Generation Z by adding more variables and increasing the sample to get better findings

What Promotes Customers’ Trust in The Mobile Payment Platform: An Empirical Study Of Alipay In China

Trust was recognized as a significant factor in facilitating customers’ continuance intention of mobile payment. Drawing upon innovation diffusion and trust theory, this study developed a research model to examine five critical antecedents that promote customers’ trust in the mobile payment platform. An empirical survey was conducted in China and structural equation modelling method was used to examine the research model. 394 questionnaires were collected from users of Alipay, which is one of the largest mobile payment platforms in China. The analysis results suggest that security is the most significant antecedent of trust, followed by platform reputation. In addition, mobility and customization characteristics are also beneficial to promote customers’ trust in the mobile payment platform. While compatibility is directly associated with customers’ continuance intention without mediated by trust. Conclusions and future research directions are discussed in the final section

The Intention to Use Mobile Payment during the Covid-19 Pandemic: The Mediating Role of Attitude

The Covid-19 pandemic requires individuals to maintain physical distance and this has affected buying and selling transactions where previously the majority used the cash payment system to switch to digital payments or mobile payments to maintain distance and reduce physical contact. This study aims to examine the effect of perceived usefulness and perceived ease of use on the intention to use mobile payment in Malang of Indonesia. This study also investigates the mediating role of attitude in explaining this relationship. The population in this study are individuals who adopted mobile payment services in Malang of East Java in Indonesia. The analytical tool used is Structural Equation Modeling (SEM). The findings of this research showed that perceived usefulness and perceived ease of use had a direct effect on attitudes, perceived usefulness, while perceived ease of use and attitudes also had a direct effect on the intention to use mobile payment. In addition, attitudes can mediate perceived usefulness and perceived ease of use on the intention of using mobile payments during the Covid-19 pandemic