INFRAWEBS BPEL-Based Editor for Creating the Semantic Web Services Description

INFRAWEBS project [INFRAWEBS] considers usage of semantics for the complete lifecycle of Semantic Web processes, which represent complex interactions between Semantic Web Services. One of the main initiatives in the Semantic Web is WSMO framework, aiming at describing the various aspects related to Semantic Web Services in order to enable the automation of Web Service discovery, composition, interoperation and invocation. In the paper the conceptual architecture for BPEL-based INFRAWEBS editor is proposed that is intended to construct a part of WSMO descriptions of the Semantic Web Services. The semantic description of Web Services has to cover Data, Functional, Execution and QoS semantics. The representation of Functional semantics can be achieved by adding the service functionality to the process description. The architecture relies on a functional (operational) semantics of the Business Process Execution Language for Web Services (BPEL4WS) and uses abstract state machine (ASM) paradigm. This allows describing the dynamic properties of the process descriptions in terms of partially ordered transition rules and transforming them to WSMO framework

Handling Data-Based Concurrency in Context-Aware Service Protocols

Dependency analysis is a technique to identify and determine data dependencies between service protocols. Protocols evolving concurrently in the service composition need to impose an order in their execution if there exist data dependencies. In this work, we describe a model to formalise context-aware service protocols. We also present a composition language to handle dynamically the concurrent execution of protocols. This language addresses data dependency issues among several protocols concurrently executed on the same user device, using mechanisms based on data semantic matching. Our approach aims at assisting the user in establishing priorities between these dependencies, avoiding the occurrence of deadlock situations. Nevertheless, this process is error-prone, since it requires human intervention. Therefore, we also propose verification techniques to automatically detect possible inconsistencies specified by the user while building the data dependency set. Our approach is supported by a prototype tool we have implemented.Comment: In Proceedings FOCLASA 2010, arXiv:1007.499

A type system for components

In modern distributed systems, dynamic reconfiguration, i.e., changing at runtime the communication pattern of a program, is chal- lenging. Generally, it is difficult to guarantee that such modifications will not disrupt ongoing computations. In a previous paper, a solution to this problem was proposed by extending the object-oriented language ABS with a component model allowing the programmer to: i) perform up- dates on objects by means of communication ports and their rebinding; and ii) precisely specify when such updates can safely occur in an object by means of critical sections. However, improper rebind operations could still occur and lead to runtime errors. The present paper introduces a type system for this component model that extends the ABS type system with the notion of ports and a precise analysis that statically enforces that no object will attempt illegal rebinding

Management Responses to Online Reviews: Big Data From Social Media Platforms

User-generated content from virtual communities helps businesses develop and sustain competitive advantages, which leads to asking how firms can strategically manage that content. This research, which consists of two studies, discusses management response strategies for hotel firms to gain a competitive advantage and improve customer relationship management by leveraging big data, social media analytics, and deep learning techniques. Since negative reviews' harmful effects are greater than positive comments' contribution, firms must strategise their responses to intervene in and minimise those damages. Although current literature includes a sheer amount of research that presents effective response strategies to negative reviews, they mostly overlook an extensive classification of response strategies. The first study consists of two phases and focuses on comprehensive response strategies to only negative reviews. The first phase is explorative and presents a correlation analysis between response strategies and overall ratings of hotels. It also reveals the differences in those strategies based on hotel class, average customer rating, and region. The second phase investigates effective response strategies for increasing the subsequent ratings of returning customers using logistic regression analysis. It presents that responses involving statements of admittance of mistake(s), specific action, and direct contact requests help increase following ratings of previously dissatisfied returning customers. In addition, personalising the response for better customer relationship management is particularly difficult due to the significant variability of textual reviews with various topics. The second study examines the impact of personalised management responses to positive and negative reviews on rating growth, integrating a novel method of multi-topic matching approach with a panel data analysis. It demonstrates that (a) personalised responses improve future ratings of hotels; (b) the effect of personalised responses is stronger for luxury hotels in increasing future ratings. Lastly, practical insights are provided

Semantics-aware planning methodology for automatic web service composition

Service-Oriented Computing (SOC) has been a major research topic in the past years. It is based on the idea of composing distributed applications even in heterogeneous environments by discovering and invoking network-available Web Services to accomplish some complex tasks when no existing service can satisfy the user request. Service-Oriented Architecture (SOA) is a key design principle to facilitate building of these autonomous, platform-independent Web Services. However, in distributed environments, the use of services without considering their underlying semantics, either functional semantics or quality guarantees can negatively affect a composition process by raising intermittent failures or leading to slow performance. More recently, Artificial Intelligence (AI) Planning technologies have been exploited to facilitate the automated composition. But most of the AI planning based algorithms do not scale well when the number of Web Services increases, and there is no guarantee that a solution for a composition problem will be found even if it exists. AI Planning Graph tries to address various limitations in traditional AI planning by providing a unique search space in a directed layered graph. However, the existing AI Planning Graph algorithm only focuses on finding complete solutions without taking account of other services which are not achieving the goals. It will result in the failure of creating such a graph in the case that many services are available, despite most of them being irrelevant to the goals. This dissertation puts forward a concept of building a more intelligent planning mechanism which should be a combination of semantics-aware service selection and a goal-directed planning algorithm. Based on this concept, a new planning system so-called Semantics Enhanced web service Mining (SEwsMining) has been developed. Semantic-aware service selection is achieved by calculating on-demand multi-attributes semantics similarity based on semantic annotations (QWSMO-Lite). The planning algorithm is a substantial revision of the AI GraphPlan algorithm. To reduce the size of planning graph, a bi-directional planning strategy has been developed