Study of User Experience Design of Digital Financial Services

This Master Thesis is focused on a research on the field of digital financial services focused on money transfer and payments. The main purpose of the work is to analyze and understand what is happening now in the industry, and how it has evolved so we can define some direction for the next steps. The thesis has been developed while working at the company Vipera Ibérica S.L., which is specialized in the development of digital payment methods. For this, a user-centered design approached has been used, dividing the research process in two parts: desk research and user interviews. The analysis of the entire research has led to several conclusions on how these services are approached, and also some ideas on what the next steps would be to take. The conclusions of this Master Thesis will provide some initial points in which to base the design of new concepts in money transfer and payment services or iterate existing ones

Scaling agile on large enterprise level – systematic bundling and application of state of the art approaches for lasting agile transitions

International audienceOrganizations are looking for ways of establishing agile and lean process for delivery. Many approaches exist in the form of frameworks, methods and tools to setup an individual composition for a best fit. The challenge is that large organizations are heterogeneous and diverse, and hence there is no "one size fits all" approach. To facilitate a systematic implementation of agile and lean, this article proposes a transition kit based on abstraction. This kit scouts and bundles state of the art methods and tools from the agile and lean community to align them with governance and compliance aspects of the specific enterprise. Coaching of the application of the transition kit ensures an adequate instantiation. The instantiation handles business domain specific aspects and standards. A coaching governance ensures continuous improvement. An example of the systematic application of the transition approach as well as its scaling is demonstrated through its application in the Volkswagen Group IT

Personalización de técnicas ágiles en el desarrollo de software para la obtención de requisitos de calidad en Pymes: una revisión sistemática de la literatura

La gestión de los requerimientos en el desarrollo software es una etapa clave, independientemente del avance tecnológico. Por ello, diversas técnicas de obtención de requerimientos son utilizadas para reunir con precisión las necesidades de los interesados en el desarrollo de una nueva aplicación, y, por lo tanto, es imprescindible la validación de los requerimientos obtenidos como un paso hacia el aseguramiento de la calidad. Es entonces donde las metodologías ágiles cobran una vital importancia ya que posibilitan la entrega temprana de valor, la respuesta rápida en entornos con requisitos volátiles y la colaboración constant entre los implicados. Este trabajo tiene como objetivo presentar una revisión sistemática sobre las técnicas, métodos o herramientas disponibles para la validación de los requerimientos software desde el punto de vista de las metodologías ágiles. Los artículos analizados fueron adquiridos desde las fuentes SCOPUS, ACM y IEEE. Se han analizado 40 trabajos donde se puede ver como existe una continua búsqueda para lograr el objetivo de maximizar la calidad, ya sea de requerimientos o de procesos, utilizando diferentes técnicas y modelos, buscando el orden y calidad así como la entrega continua y reducción de tiempos y trabajo en equipo fusionando o creando técnicas, modelos, procedimientos, los cuales utilizan herramientas para la gestión de dirección de proyectos, gestores de incidencia y modelado evidenciando que los trabajos que han fusionado técnicas han podido ser probados y validados en entornos empresariales.Sociedad Argentina de Informática e Investigación Operativ

Personalización de técnicas ágiles en el desarrollo de software para la obtención de requisitos de calidad en Pymes: una revisión sistemática de la literatura

La gestión de los requerimientos en el desarrollo software es una etapa clave, independientemente del avance tecnológico. Por ello, diversas técnicas de obtención de requerimientos son utilizadas para reunir con precisión las necesidades de los interesados en el desarrollo de una nueva aplicación, y, por lo tanto, es imprescindible la validación de los requerimientos obtenidos como un paso hacia el aseguramiento de la calidad. Es entonces donde las metodologías ágiles cobran una vital importancia ya que posibilitan la entrega temprana de valor, la respuesta rápida en entornos con requisitos volátiles y la colaboración constant entre los implicados. Este trabajo tiene como objetivo presentar una revisión sistemática sobre las técnicas, métodos o herramientas disponibles para la validación de los requerimientos software desde el punto de vista de las metodologías ágiles. Los artículos analizados fueron adquiridos desde las fuentes SCOPUS, ACM y IEEE. Se han analizado 40 trabajos donde se puede ver como existe una continua búsqueda para lograr el objetivo de maximizar la calidad, ya sea de requerimientos o de procesos, utilizando diferentes técnicas y modelos, buscando el orden y calidad así como la entrega continua y reducción de tiempos y trabajo en equipo fusionando o creando técnicas, modelos, procedimientos, los cuales utilizan herramientas para la gestión de dirección de proyectos, gestores de incidencia y modelado evidenciando que los trabajos que han fusionado técnicas han podido ser probados y validados en entornos empresariales.Sociedad Argentina de Informática e Investigación Operativ

The project management challenges, benefits, risks and limitations of adopting agile methodologies for a multiphase ERP program

This research presents an insight into the project management challenges, benefits, risks and limitations of adopting an Agile-At-Scale methodology for a multiphase ERP (Enterprise Resource Planning) IT Programme. As the researcher, my main motivation for undertaking this study was to gain a deeper understanding of how Agile could be leveraged in an ERP Environment. In my work for Dell Technologies, I have been at the forefront of Dell’s Global IT Transformation initiatives and have been part of pilot programmes to adopt Agile and Agile-At-Scale across the IT function. While working closely with specialist external IT Consultancy firms, I identified a knowledge gap which raised research objectives relating to the project management challenges, benefits, risks and limitations of adopting an Agile-At-Scale methodology for a multiphase ERP programme. This study aims to address and further examine this knowledge gap. This study is aimed primarily at both IT and Business Project leaders engaged in large scale, global, multiphase Transformational ERP Programmes. The primary research method I adopted was that of participant observer. As a fully engaged participant in Dell’s IT Transformation journey, my role provided me with the opportunity to attend professional Agile training, participate in the piloting of Agile Transformation Programs and be part of a Core Team whose role was to implement Agile. The Core Team’s goal was to provide feedback to the Executive Leadership on the Agile adoption and contrast Agile with the more traditional Waterfall methodologies being used over my twenty years working on Global ERP Programs. To compliment the participant observer research method, I also used case studies, surveys and interviews. This thesis uniquely illustrates, through the lens of the Agile ERP Quadrant view (Fig 2.18), a new understanding of the challenges, benefits, risks, limitations and lessons learned of Adopting Agile for an ERP Program. (Fig 4.1), builds on the Agile ERP Quadrant and denotes the positive, negative and neutral impacts by magnitude. The study concludes that the adoption of Agile is not a one size fits all and highlights specific areas associated with ERP Programs that require a more hybrid approach. This research will provide a detailed study of Dell Technologies Agile-At-Scale journey and will present an Agile Framework which can be adopted for a large-scale Global ERP Implementation

Customization of agile techniques in software development to obtain quality requirements in SMEs: a systematic literature review

La gestión de los requerimientos en el desarrollo software es una etapa clave, independientemente del avance tecnológico. Por ello, diversas técnicas de obtención de requerimientos son utilizadas para reunir con precisión las necesidades de los interesados en el desarrollo de una nueva aplicación, y, por lo tanto, es imprescindible la validación de los requerimientos obtenidos como un paso hacia el aseguramiento de la calidad. Es entonces donde las metodologías ágiles cobran una vital importancia ya que posibilitan la entrega temprana de valor, la respuesta rápida en entornos con requisitos volátiles y la colaboración constant entre los implicados.Este trabajo tiene como objetivo presentar una revisión sistemática sobre las técnicas, métodos o herramientas disponibles para la validación de los requerimientos software desde el punto de vista de las metodologías ágiles. Los artículos analizados fueron adquiridos desde las fuentes SCOPUS, ACM y IEEE. Se han analizado 40 trabajos donde se puede ver como existe una continua búsqueda para lograr el objetivo de maximizar la calidad, ya sea de requerimientos o de procesos, utilizando diferentes técnicas y modelos, buscando el orden y calidad así como la entrega continua y reducción de tiempos y trabajo en equipo fusionando o creando técnicas, modelos, procedimientos, los cuales utilizan herramientas para la gestión de dirección de proyectos, gestores de incidencia y modelado evidenciando que los trabajos que han fusionado técnicas han podido ser probados y validados en entornos empresariales.Requirements management is a key step in software development, regardless of technological advance. Hence, various techniques for obtaining requirements are used to accurately meet the needs of those interested in developing a new application, and therefore, validations of the obtained requeriments are essential as a step towards quality assurement. That’s when agile methodologies become importance as they enable early value delivery, rapid response in environments with volatile requirements and constant collaboration among those involved. This research aims to present a systematic literature review of the techniques, methods or tools vailable for the validation of software requirements from the point of view of agile methodologies. The analyzed articles were acquired from the sources SCOPUS, ACM and IEEE. Forty papers have been analyzed where it is clear how there is a continuous search to achieve the objective of maximizing quality, either of requirements or processes, using different techniques and models, looking for order and quality as well as continuous delivery, time reduction and teamwork, merging or creating techniques, models and procedures, which use tools for project direction, incident and modeling management, showing that the studies that have merged techniques have been abled to be tested and validated in business environments.Sociedad Argentina de Informática e Investigación Operativ

Strategies to overcome challenges when implementing an Enterprise Engineering Innovation Life-cycle

The delivery of innovative IT solutions that support business strategy is an increasing, growing competitive aspect of organisations in the financial sector. Previous research has shown the need to follow an innovative or a more agile and flexible methodology when delivering IT solutions to save cost and enable the solutions to reach the consumer market as soon as possible. To apply agile/innovative methodologies across large organisations requires more alternative approaches than to implement them in small enterprises. The organisation used in the case study, implemented an enterprise engineering innovative lifecycle (EEILC). Limited research has been done concerning the challenges and strategies during implementation of an EEILC. The purpose of this study was to investigate the strategies to overcome the challenges when implementing an EEILC. The research was inductive qualitative following an in-depth case study approach. The researcher conducted a case study using documentation analysis, informal interviews, in-depth interviews and observations with multiple stakeholders who are experts in their fields of software design and development. An inductive grounded theory approach was followed using a case study within an organisation in the financial sector in South Africa. Results show there are seven core category challenges when implementing an innovation life cycle. Each of these core challenges has a core enterprise strategy to address the challenges occurring in the applicable domain. The core challenges are: (1) innovation process challenges (addressed by an agile product delivery innovation strategy) (2) invention challenges (addressed by an idea management strategy) (3) business model challenges (addressed by a client’s value proposition strategy), (4) commercialization challenges, which include implementation and operations challenges, (addressed by a product portfolio management strategy), (5) culture challenges (addressed by an innovation culture strategy) and (6) knowledge management challenges and strategy, and (7) innovation management related challenges and strategy An innovation management strategy will manage all these challenges. Most prominent is the innovation management strategy which has links to all other categories in other domains. The relationship between enterprise client value proposition strategy show that enterprise client value proposition serves as a coherent link between how the innovation life cycle is adopted or changed to address the enterprise client value chain. This is driven by demand management to align between business and IT regarding the business model and application portfolio alignment. Thereafter, the alignment between the demand for enterprise application capabilities and the business service portfolio is shown. This is supported by service-oriented architecture (SOA) services. The resource management has to make sure the right resources, competencies and skills are available to deliver the product portfolio. During innovation and life-cycle's execution, there is a lot of interaction between individuals and teams. Therefore, communication and culture play a vital role to create synergies by collaboration of work practice and living the values of the organization. Through grounded theory analysis, a practical theory was developed, to show how challenges that occur during implementation of an innovation life-cycle, based upon enterprise engineering principles, can be addressed by best by putting the right strategies in place. This theory contributes to the body of knowledge by providing data and analysis from practical insight into how an innovation life cycle can be implemented. The challenges thereof and the mitigating strategies make it work. This study also suggested the key re best practices for enterprise architecture driving such an implementation. The research is an area of interest for development or customizing an Innovation Life-cycle using an Enterprise Engineering Framework